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    Categories
    Non Fiction
    Business & Economics

    Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    by: Joseph A. Michelli

    Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    Discover more

    Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    By: Joseph A. Michelli

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    The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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    The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

    Joseph A. Michelli

    The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

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    The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging

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    The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

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    Overview

    Publisher Description

    THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! "Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best lead...

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