Joseph A. Michelli is an American author, speaker, and organizational consultant. He is best known for writing books about customer service and business leadership, often using case studies from well-known companies to illustrate principles of creating effective and memorable customer experiences. Michell's books often land on bestseller lists and include titles such as "The Starbucks Experience," "The New Gold Standard" (about the Ritz-Carlton Hotel Company), and "Driven to Delight" (about Mercedes-Benz). His work focuses on how businesses can design and implement strategies to achieve success through strong leadership and dedication to customer satisfaction. Michelli holds a doctorate in psychology and uses his background in consulting to help businesses improve their customer experience and foster a workplace culture of excellence.