Oversized Hardcover (4 to 6 lbs)

IMC The Next Generation

Jeffrey K. Rohrs

Light Hardcover (1 lb or less)

Arizona

Marketing in the Age of Subscribers, Fans and Followers

Proprietary audience development is now a core marketing responsibility. Every company needs audiences to survive. They are where you find new customers and develop more profitable relationships. And yet, most companies today treat their email, mobile, and social media audiences like afterthoughts instead of the corporate assets they are. With AUDIENCE, Jeff Rohrs seeks to change this dynamic through adoption of The Audience Imperative. This powerful mandate challenges all companies to use their paid, owned, and earned media to not only sell in the short-term but also increase the size, engagement, and value of their proprietary audiences over the long-term. As content marketing professionals have discovered, the days of “build it and they will come” are long gone. If you’re looking for a way to gain a lasting advantage over your competition, look no further and start building your email, Facebook, Google, Instagram, mobile app, SMS, Twitter, website, and YouTube audiences to last.

Audience

883caf15-043d-4fc1-b9d3-ab4ca9ed4c35-1

Harvard Business Review

Daniel Goleman

Peter F. Drucker

Clayton M. Christensen

Michael E. Porter

Paperback (1 to 2 lbs)

Business & Economics

You want the most important ideas on management all in one place. Now you can have them--in a set of HBR's 10 Must Reads, available as a 14-volume paperback boxed set or as an ebook set. We've combed through hundreds of Harvard Business Review articles on topics such as emotional intelligence, communication, change, leadership, strategy, managing people, and managing yourself and selected the most important ones to help you maximize your own and your organization's performance. The HBR's 10 Must Reads Ultimate Boxed Set includes 14 bestselling collections: "HBR's 10 Must-Reads on Leadership"; "HBR's 10 Must-Reads on Emotional Intelligence"; "HBR's 10 Must-Reads on Managing Yourself"; "HBR's 10 Must-Reads on Strategy"; "HBR's 10 Must-Reads on Change Management"; "HBR's 10 Must-Reads on Managing People"; "HBR's 10 Must Reads: The Essentials"; "HBR's 10 Must-Reads on Communication"; "HBR's 10 Must-Reads on Managing Across Cultures"; "HBR's 10 Must-Reads on Strategic Marketing"; "HBR's 10 Must-Reads on Teams"; "HBR's 10 Must-Reads on Innovation"; "HBR's 10 Must-Reads on Making Smart Decisions"; and "HBR's 10 Must-Reads on Collaboration." The HBR's 10 Must Reads Ultimate Boxed Set makes a smart gift for your team, colleagues, or clients. HBR's 10 Must Reads series is the definitive collection of ideas and best practices for aspiring and experienced leaders alike. These books offer essential reading selected from the pages of Harvard Business Review on topics critical to the success of every manager. Each book is packed with advice and inspiration from leading experts such as Clayton Christensen, Peter Drucker, Rosabeth Moss Kanter, John Kotter, Michael Porter, Daniel Goleman, Theodore Levitt, and Rita Gunther McGrath.

HBR's 10 Must Reads Ultimate Boxed Set (14 Books)

41351920-6907-4c98-b6ce-7ca5b066ee50-0

Robert W. Lucas

Some dogearring on the bottom/top of pages

Heavy Paperback (2 to 4 lbs)

Indiana

Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Customer Service Skills for Success

1010324b-ffa9-41ac-a562-51735d68a4bb-1

Texas

Oxford IB Diploma Program

Written by experienced IB teachers and workshop leaders, this fully updated edition offers unrivalled coverage of the new 2014 syllabus. With the most comprehensive coverage of all the SL and HL topics, a special focus on concept-based learning helps you fully embed this new requirement - allthe essential concepts are integrated at every stage, including change, culture and globalization. The only DP Business and Management text developed with the IB, rigorous exam support gives unrivalled insight into IB assessment and drives high achievement. Thoroughly matched to the IB philosophyand encouraging a truly outward-looking approach, case studies and TOK connections ensure a firm understanding of today's increasingly international business environment.About the series:The only DP resources developed directly with the IB, the Oxford IB Course Books are the most comprehensive core resources to support learners through their study. Fully incorporating the learner profile, resources are assessed by consulting experts in international-mindedness and TOK to ensurethese crucial components are deeply embedded into learning.

IB Business Management Course Book: 2014 Edition

3e06ffa7-d481-42a9-a6a5-eaf35cf2c624-1

Michael R. Carrell

Christina Heavrin

Corners a little bruised - the book is in good condition - 7th Edition

Heavy Hardcover (2 to 4 lbs)

Illinois

Cases, Practice, and Law - 7th Edition

For undergraduate- or graduate-level courses in Labor Relations, Collective Bargaining, or Public Sector Labor Relations. The seventh edition continues to provide students with a realistic picture of actual collective bargaining and labor relations situations drawn from the authors' considerable experiences. Sections of actual labor agreements as well as arbitration cases and decisions of the National Labor Relations Board (NLRB) and the courts illustrate and emphasize contemporary issues of collective bargaining and labor relations. Experts in the fields of labor law and arbitration have contributed "tips" on how the concepts learned can actually be applied.

Labor Relations and Collective Bargaining

cc2d6f60-4897-4e05-88ee-4a607dd58595-1

Doug Hall

Tom Peters

Immediately double your business success rate, scientic ideas and advise. #1 National Bestseller.

Scientific Ideas and Advice That Will Immediately Double Your Business Success Rate

Doug Hall shares data-proven methods that can make sales, marketing, and business development measurably more effective.

Jump Start Your Business Brain

da4db3c5-b4c6-42b6-9d52-61fd8b21ea63-1

Robert H. Wilbur

California

The Complete Nuts-and-Bolts Guide to Managing Today's Bottom-LineOriented Nonprofit Organizations

This significantly revised and expanded Second Edition of thehighly popular how-to book identifies and addresses the uniqueconcerns of nonprofit organizations. Cutting through the morass ofmere theory, the experts at Smith, Bucklin & Associates, Inc.,a leading nonprofit management firm, get right to actual practicewith dozens of real-world examples and case studies, andup-to-date, vital, "combat-tested" strategies and techniques fordealing with virtually every nonprofit business management issue,including:
* The daily role of boards of directors
* Fund development and marketing
* Public and government relations
* Educational programs and certification
* Information services
* Human resources management
* Using the Internet

In addition, featured here is a refocused strategic planningchapter that presents an ongoing, organic form of planning, as wellas updated discussions of the importance of mission statements,planning publicity campaigns and coordinating special conventions,developing and marketing education programs, and much more.

Get the bottom line from the "front office." Whether you are anexecutive or manager of a nonprofit organization, a volunteer,consultant, fund-raising professional, a member of a board ofdirectors or a trustee, the information in this indispensable guideis more critical-and more effective-than ever before.

The Complete Guide to Nonprofit Management

d4309c5b-2848-4114-812e-ed110d2745b9-1

Fairly Used, Excellent Condition
Corners Of Book Are Slightly Bent

International Economics 13th Edition

Chris Voss

Tahl Raz

Never Split the Differy is a riveting, indispensable handbook of negotiation, principles, cold, and perfected from Chris Voss, his remarkable career as a hostage negotiator and later as an award-winning teacher in the worlds, most prestigious business schools. ￼￼

Chris Voss provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing a negotiation strategy is that helped us and his colleagues succeed where it mattered most: saving lives.  Life is a series of negotiations: whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner. ￼￼ 

This book is in great condition. It is partially read with some markings and some of the pages but it does not deter from the knowledge that your game.

Negotiating As If Your Life Depended on It

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

Never Split the Difference

687c42be-55c8-4b82-9a7c-b350bf99c2a1

Peter Linneman

Bruce Kirsch

Real Estate Finance and Investments: Risks and Opportunities

9ff7cf4d-cd75-4a57-8fd2-cdd5d20ae079-1

Jeffrey Gitomer

Front and back cover: few scuffs and creases .
Inside: clean 

The Ultimate Sales Resource

The Sales Bible softbound – NEW EDITION WITH SOCIAL MEDIA ANSWERS Global sales authority Jeffrey Gitomer's bestselling classic, The Sales Bible, has been updated and appended in this new edition, offering you the ultimate sales methods and strategies that really work — every day, in real-world selling situations. With over 200,000 copies of the previous editions sold, The Sales Bible was listed as one of "The Ten Books Every Salesperson Should Own and Read" by the Dale Carnegie Sales Advantage Program. Jeffrey Gitomer's column, "Sales Moves," and blog, "SalesBlog.com" are read by more than four million people every week. His customers include Coca-Cola, BMW, Kimpton Hotels, Hilton, Wells Fargo Bank, IBM, Enterprise Rent-A-Car, Hewlett Packard, and hundreds of others. The Sales Bible is your personal, trusted, authoritative resource to reach your sales potential and shine like a star. Accept no substitutes. Here are a few highlights: The 10.5 Commandments of Selling Generate leads and close sales in any market environment Find 25 proven ways to set hard-to-get appointments Use top-down selling to fill your sales pipeline with prospects who are ready to buy now Ask the right questions to make more sales in half the time How to use the top social media platforms to create inbound leads and prove value The Sales Bible has helped tens of thousands of salespeople all over the world reach their potential and close the deal — and it can help you. So what are you waiting for?

The Sales Bible, New Edition

f68b1a3f-c002-4e24-b30f-a410b1286c15-1

Robert T. Kiyosaki

Light Paperback (1 lb or less)

What the Rich Teach Their Kids about Money That the Poor and Middle Class Do Not!

"With updates for today's world and 9 new study session sections."

Rich Dad Poor Dad

356d5e35-c3b9-4dca-b1f4-bc3c28d48444-1

Romi Neustadt

Virginia

The NO-B. S. Blueprint to Building a Life-Changing Business

Romi shares exactly how she talked her way into a Seven-Figure network marketing business and how you can too. You'll learn: The Posture to confidently connect with anyone about your business and your products.The Possibilities for a lucrative, efficient and enormously fun turn-key businessThe Power that's already within you to build the life you really want'if you dare.Romi Neustadt is a former corporate chick (lawyer, PR executive) who traded in the billable hour for time and money freedom. She's built a 7-figure business that allows her and her husband John and two kids to LiveFullOut. And she's devoted to helping others design the lives they really want too!

Get over Your Damn Self

b6bd6abc-4516-43d0-8770-026f6b3ffea3-1

Jeffrey Slater

Mike Deschamps

Pennsylvania

A Practical Approach

For courses in accounting and bookkeeping. Learn the fundamental accounting principles College Accounting: A Practical Approach provides readers with a strong foundation in the basics of accounting. New co-author, Mike Deschamps, stresses the importance of helping students develop employable skills by focusing readers' attention on, and helping them learn, the material they'll need to be successful in their careers. Organized in a clear, easy-to-follow format, the text contains a plethora of learning tools and practice opportunities to help students immediately put their skills to use. The 14th Edition stays current with modern accounting techniques and resources, including the American Institute of Professional Bookkeeper boxes and new trends in banking technology. With this, students are prepared to start exciting careers in the field of accounting. Also available with MyLab Accounting By combining trusted author content with digital tools and a flexible platform, MyLab personalizes the learning experience and improves results for each student. Note: You are purchasing a standalone product; MyLab Accounting does not come packaged with this content. Students, if interested in purchasing this title with MyLab Accounting, ask your instructor to confirm the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information. If you would like to purchase both the physical text and MyLab Accounting, search for: 013483318X / 9780134833187 College Accounting: A Practical Approach Plus MyLab Accounting with Pearson eText -- Access Card Package, 14/e Package consists of: 0134729315 / 9780134729312 College Accounting: A Practical Approach 0134731832 / 9780134731834 MyLab Accounting with Pearson eText -- Access Card -- for College Accounting: A Practical Approach

College Accounting

da1ebcfa-9625-42ef-9feb-7f0a1d9896f7-1

Georgia

The comprehensive handbook for managing your company’s most important strategic asset 

Key account management and planning 

Peter Blackshaw

Hardcover (1 to 2 lbs)

Running a Business in Today's Consumer-Driven World

In today's Internet-driven world, even a single disgruntled customer can broadcast his complaint to millions. An interactive marketing expert explains how companies can establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness and trust.

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

0e436675-88b5-4283-9c81-3e369cc7296f-0

Dean Bredeson

Keith Goree

Energize your introductory ethics course with ETHICS IN THE WORKPLACE 3e, a text that combines a strong foundation in classic and contemporary theory, examples and analysis drawn from the workplace, ethical decision-making models, and a constant focus on self-reflection and moral reasoning. Learning becomes interactive with this completely revised edition that urges users to examine ethical situations in the workplace through the lens of ethical decision-making models. ETHICS IN THE WORKPLACE 3e bridges the gap between theory and reality by focusing on ethics in the workplace and offering real-world examples of ethical situations workers face. ETHICS IN THE WORKPLACE 3e users explore current American values and establish models by which to analyze them as they apply to accounting, finance, marketing, human resource, and management dilemmas. Drawing from news headlines and cases based on well-known people, there's never a shortage of relevant topics and applications. The text is a balanced combination of theory, examples, role plays, class discussion, and self-reflection activities that make studying ethics rewarding, interesting, and effective. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Ethics in the Workplace

da0a6b6c-ce83-438f-a486-c8854b16935a-0

Carl S. Warren

Jefferson P. Jones

William Tayler

Mammoth Hardcover (8 to 10 lbs)

Alabama

Establish the strong foundation in the accounting fundamentals needed to succeed with Warren/Jones/Tayler’s FINANCIAL AND MANAGERIAL ACCOUNTING, 15E. Memorable business examples throughout this leading book provide a meaningful context as they demonstrate how content from each chapter fits into the big accounting picture. The authors clearly connect fundamental accounting concepts to challenges and triumphs in real businesses today. For instance, each chapter begins with a real-world company opener that is linked to applicable content throughout the chapter. In addition, new Certified Management Accountant (CMA) exam questions prepare readers for professional success, while Pathways Challenges help hone critical-thinking skills. Trust FINANCIAL AND MANAGERIAL ACCOUNTING to master the accounting concepts most important in business today. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Financial and Managerial Accounting

d5c98644-685a-4780-a1cd-0a09e0927f37-1

McGraw-Hill Education Editors

Glencoe Marketing Essentials covers the very latest trends in marketing, including green marketing, marketing uses of social media, e-marketing, and global marketing. An all-new 'magazine feel' gives the book added interest, and it is available online with McGraw-Hill's exclusive Connect and Connect Plus. Using Connect teachers can manage their classes completely online, while students complete their work, which is checked and placed in a grade book for the teacher. Students can even use Connect to do their homework on a PPA, iPhone, or iPod Touch! Connect Plus adds an online student edition. Glencoe Marketing Essentials is correlated to the latest National Marketing Standards, and incorporates academic content and research-based reading strategies throughout the text. DECA Connection features help students prepare for competitive events. Marketing Essentials meets all Perkins standards for academic rigor, relevancy, and relationships.

Marketing Essentials

4a5d9a55-d0bb-48a3-9237-ee86d0eda1e9-0

Ramesh Sharda

Dursun Delen

Efraim Turban

Systems for Decision Support

Decision Support and Business Intelligence Systems provides the only comprehensive, up-to-date guide to today's revolutionary management support system technologies, and showcases how they can be used for better decision-making.

The 10th edition focuses on Business Intelligence (BI) and analytics for enterprise decision support in a more streamlined book.

Business Intelligence and Analytics

a095f13b-256a-4248-8af8-99915493fafb-1

Barry E. Render

Ralph M. Stair

Michael E. Hanna

For courses in Management Science or Decision Modeling. Render/Stair/Hanna puts an emphasis on model building and computer applications to show students how the techniques presented in the book are used in business.

Quantitative Analysis for Management

d1c90e75-3f7e-48b0-9ece-d3ddcf4590b2-1

Robert B. Handfield

Ernest L. Nichols

New Jersey

Transforming Supply Chains into Integrated Value Systems

The authors identify key emerging trends and drivers in supply chain management, introduce powerful new strategies for redesigning supply chains, and present comprehensive global case studies showing how Nortel and General Motors have transformed their own supply chains to optimize value and drive out costs.

Supply Chain Redesign

518a8035-fc34-4970-963a-ec03baf5cacc-0

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Don Schultz

IMC The Next Generation

Jeffrey K. Rohrs

Audience

Harvard Business Review; Daniel Goleman; Peter F. Drucker; Clayton M. Christensen; Michael E. Porter

HBR's 10 Must Reads Ultimate Boxed Set (14 Books)

Robert W. Lucas

Customer Service Skills for Success

Martin Mwenda Muchena; Loykie Lomine; Robert Pierce

IB Business Management Course Book: 2014 Edition

Michael R. Carrell; Christina Heavrin

Labor Relations and Collective Bargaining

Doug Hall; Tom Peters

Jump Start Your Business Brain

Robert H. Wilbur

The Complete Guide to Nonprofit Management

Robert J. Carbaugh

International Economics 13th Edition

Chris Voss; Tahl Raz

Never Split the Difference

Peter Linneman; Bruce Kirsch

Real Estate Finance and Investments: Risks and Opportunities

Jeffrey Gitomer

The Sales Bible, New Edition

Robert T. Kiyosaki

Rich Dad Poor Dad

Romi Neustadt

Get over Your Damn Self

Jeffrey Slater; Mike Deschamps

College Accounting

Noel Capon

Key account management and planning

Peter Blackshaw

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

Dean Bredeson; Keith Goree

Ethics in the Workplace

Doug Hall; Tom Peters

Jump Start Your Business Brain

Carl S. Warren; Jefferson P. Jones; William Tayler

Financial and Managerial Accounting

McGraw-Hill Education Editors

Marketing Essentials

Ramesh Sharda; Dursun Delen; Efraim Turban

Business Intelligence and Analytics

Barry E. Render; Ralph M. Stair; Michael E. Hanna; Ralph M. Stair

Quantitative Analysis for Management

Robert B. Handfield; Ernest L. Nichols

Supply Chain Redesign