Category - Non Fiction / Business & Economics

Format - Hardcover

Condition - New

Listed - 2 months ago

Est. Publication Date - Jul 2008

Additional Information

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Publisher Description

In today's Internet-driven world, even a single disgruntled customer can broadcast his complaint to millions. An interactive marketing expert explains how companies can establish and maintain credibil...