Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

by: Leonard L. Berry, Kent D. Seltman

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Product Details

Category - Non Fiction / Health & Fitness

Format - Hardcover

Condition - New

Listed - A month ago

Ships From - Nevada

Est. Publication Date - Jun 2008

Overview

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Publisher Description

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and...

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