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    by: W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett

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    The Service Profit Chain

    The Service Profit Chain

    By: W. Earl Sasser

    The Service Profit Chain

    The Service Profit Chain

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    Overview

    Publisher Description

    In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by man...

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