"Providing conflict management guidance for anyone who works with graduate students, Supervising Conflict captures the wide range of situations that confront university ombuds. With a comprehensive and practical approach, the book organizes and presents varied insights, guidance, and advice that ombuds share with their visitors. The unique inclusion of activities, such as worksheets, skits, and surveys, no doubt will be useful for many readers." Tom A. Kosakowski, University Ombuds, University of Southern California, and publisher of The Ombuds Blog