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    Perfect Phrases for Customer Service, Second Edition

    by: Robert Bacal

    Perfect Phrases for Customer Service, Second Edition

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    Perfect Phrases for Customer Service, Second Edition

    Perfect Phrases for Customer Service, Second Edition

    By: Robert Bacal

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    Publisher Description

    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright ...

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