Do you find it difficult, even impossible, to work with some people? Have you noticed that difficult behaviors are often predictably triggered when certain events occur? In How to Deal With Difficult People, Paul Friedman shares his strategies for coping with challenging personalities. Even the most troublesome individuals can become manageable when you understand what causes undesirable behavior. This hands-on book contains both a "system analysis" program and self-study guides to help you achieve and maintain harmonious relations with others — a must for every manager!