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    Business Process Management

    by: Howard Smith, Peter Fingar, Ismael Ghalimi

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    Business Process Management

    Business Process Management

    By: Howard Smith

    Business Process Management

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    Overview

    Publisher Description

    "Sets out a theory and a practical approach to process management that takes what was good about reengineering - the creativity, the insight - but eradicates the pain of discontinuity and new process ...

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