#hardcover #management #training #techniques #business

Hardcover (1 to 2 lbs)

Colorado

Tips, Tactics and How-To's from Delivering Effective Training

Creating Training Techniques Handbook

3372ec0c-95e8-46e7-b3ee-1a7a3614b955-1

Paul Orfalea

Ann Marsh

Like new hardcover book, with the exception of the front jacket cover having a slight ripple at the top and bottom and a small tear on the back, as well as writing on the very first page.

Light Hardcover (1 lb or less)

Maryland

Lessons from a Hyperactive Dyslexic who Turned a Bright Idea into One of America's Best Companies

The founder of Kinko's describes how a hyperactive, dyslexic young man transformed a small copy shop into a multi-billion-dollar-a-year company, explaining how he used his learning disabilities as opportunities and created an unconventional, compassionate, partner-driven corporation acclaimed as one of the best places to work in America.

Copy This!

16f94972-db99-4c7b-be49-de4096508465-1

Dan J. Sanders

Stephen Covey

Ken Blanchard

Texas

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity. The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce. Treat your customers like partners Create a people-centered culture in a numbers-focused world Communicate your organization's vision Focus on strengths, not weaknesses Tie performance to the success of your mission Reduce your employee turnover Build communities connected by an emotional bond Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

Built to Serve: How to Drive the Bottom Line with People-First Practices

acbc23d4-a0cb-455f-b18f-3c32ea2d0c5b-1

#hardcover #daveramsey #business #entrepreneur #nonfiction #money 

North Carolina

20 Years of Practical Business Wisdom from the Trenches

Offers advice on growing a business, including setting and attaining goals, time management, and operating debt free.

EntreLeadership

a5ce178a-d8cf-4589-86e4-1b9b32712bd2-1

Anthony Morrison

Twelve Principles to Uncovering the Entrepreneur in You

The Hidden Millionaire

bfd2ec35-2ef4-4dac-be5b-7382107cdcfb-1

California

The Innovator’s Manifesto

cf29bb94-e512-4a4e-b988-859e4501ef92-0

Robert Barbera

New Jersey

A Street economist's strategy for managing market madness “A punchy and relevant book on our present distress that has, at its core, one very big and useful idea.“ Portfolio “Heeding the lessons of the last few years, as documented in this book, may help both financiers and government policy makers find ways to reduce some future costs of capitalism without sacrificing all the potential rewards.” The New York Times “[Barbera] challenges the blind faith in free markets.” The Economist “Barbera ... [is] one of the few commentators actually saying something interesting and innovative about the crisis.” Asia Times "The Cost of Capitalism is a must-read and a thoroughly enjoyable one—for those who want to understand the Crisis of 2008 and hammer out a new framework for decision making." Jared L. Cohon, President, Carnegie Mellon University "Readers who absorb the lessons of this book will be armed with more than mere technique; they will acquire an attitude that will make them better investors for the rest of their lives." Paul DeRosa, Principal, Mt. Lucas Management Corp. "The Cost of Capitalism translates the economic diagnoses and theories of my father, Hyman Minsky. It captures the vivacity of a post dinner conversation not coincidentally my father's favorite forum for elaborating, educating, and entertaining." Diana Minsky, Art Historian, Bard College "Lucid, intriguing, brilliant! Barbera combines the uncertainty and speculation of Keynes with Schumpeter's "Creative Destruction" and Hy Minsky's "Deflationary Destruction" into a tasty stew." James R. Schlesinger, former Director, Central Intelligence Agency "Long ago, Bob taught me that if you don't know Minsky, you don't know nothing. This work shows the path out of nothingness." Paul A. McCulley, Chief Investment Officer, Pacific Investment Management Company "Barbera's recommendations are profound in their simplicity. Let us hope Wall Street, Main Street, Washington, and academia embrace them." Jack Rivkin, former Chief Investment Officer, Neuberger Berman "This is truly an extraordinary book that should be of great interest to an extremely wide audience from Wall Street practitioners to economics and finance scholars." Louis Maccini, Professor of Economics, Johns Hopkins University From the panic of 1987 to the tech-bubble burst of 2000, the past two decades have witnessed a series of financial crises, each more disruptive than the last. Unfortunately, they all seem like dress rehearsal for today's debacle. In hindsight, the precipitating factors responsible for each crisis seem clear, yet, in every case, mainstream economists and policy makers were caught off guard. Why didn't they see it coming? What should they have known but didn't? And, most critically, how must they adjust their thinking going forward? In the Cost of Capitalism, Robert Barbera provides compelling answers to all these questions. In the process, he offers the most cogent analysis yet of today's crisis and explains how to manage the ever present potential for mayhem intrinsic to free market economies without stunting innovation and growth. At the core of Barbera's thinking are three assumptions: first, boom and bust cycles have been stoked since 1985 by finance, not inflation; second, Main Street stability paradoxically invites excessive risk taking on Wall Street; and last, these things set the stage for small setbacks to deliver cataclysmic consequences. Barbera applauds current efforts to unabashedly infuse public money into the global economy. It's the only way, he says, to prevent another Great Depression. And, looking beyond the crisis of the moment, Barbera contends that mainstream thinkers need to form a new economic paradigm by embracing the insights of free market champions like Joseph Schumpeter and the cautionary wisdom of Hyman Minsky. Financial market mayhem comes with the territory in a free market system. Nonetheless, innovators and their bankers still offer the world the best chance for a prosperous twenty-first century. Economists, policymakers, and investors must begin to redefine their understanding of free market capitalism. The Cost of Capitalism will set them on that course.

The Cost of Capitalism: Understanding Market Mayhem and Stabilizing Our Economic Future

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Surviving the Impending Currency Crisis with Gold, Oil, and Other Unconventional Investments

On the heels of the most recent economic crisis, America is headed towards another - high inflation and dollar devaluation. The signs are clear: federal debt is compounding while growth has stalled and America's foreign creditors are questioning the dollar's reserve currency status. The good news, according to Charles Goyette, is that those who are prepared can protect themselves and even profit in this new era. Drawing on historical examples, he explains the importance of gold, silver and other alternative investments.

The Dollar Meltdown

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How the Next Wave of Technology Will Break the Truth

Fake news posts and Twitter trolls were just the beginning. What will happen when misinformation moves from our social media feeds into our everyday lives? Online disinformation stormed our political process in 2016 and has only worsened since. Yet as Samuel Woolley shows in this urgent book, it may pale in comparison to what's to come: humanlike automated voice systems, machine learning, "deepfake" AI-edited videos and images, interactive memes, virtual reality, and more. These technologies have the power not just to manipulate our politics, but to make us doubt our eyes and ears and even feelings. Deeply researched and compellingly written, The Reality Game describes the profound impact these technologies will have on our lives. Each new invention built without regard for its consequences edges us further into this digital dystopia. Yet Woolley does not despair. Instead, he argues pointedly for a new culture of innovation, one built around accountability and especially transparency. With social media dragging us into a never-ending culture war, we must learn to stop fighting and instead prevent future manipulation. This book shows how we can use our new tools not to control people but to empower them.

The Reality Game

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How to Maximize Your Competitive Position and Increase Your Pricing Power

Commoditization-a virulent form of hypercompetition-is destroying markets, disrupting industries, and shuttering long-successful firms. Conventional wisdom says the best way to combat commoditization is differentiation. But differentiation is difficult and expensive to implement, and keeps you ahead of the pack only temporarily.

In Beating the Commodity Trap, Richard D'Aveni provides a radical new framework for fighting back. Drawing on an in-depth study of more than thirty industries, he recommends first identifying the commoditization trap you're facing:

-Deterioration: Low-end firms enter with low-cost/low-benefit offerings that attract the mass market-as Zara did to high-end fashion companies.

-Proliferation: Companies develop new combinations of price paired with several unique benefits that attack part of an incumbents' market-as Japanese motorcycle makers did to Harley-Davidson.

-Escalation: Players offer more benefits for the same or lower price, squeezing everyone's margins-as the iPhone did in mobile devices.

The author provides a tool for diagnosing your competitive position and shows how to strengthen it while also boosting your pricing power-by destroying the commoditization trap confronting you, escaping it, or turning it to your advantage.

Illustrated with a wealth of examples, this concise, practical guide gives you the framework and tactics you need to battle commoditization.

Beating the Commodity Trap

2817385e-0e26-49a5-ab9f-2534d76d8676-1

Patrick M. Lencioni

A Leadership Fable

A commemorative edition of the landmark book from Patrick Lencioni When it was published ten years ago, The Five Temptations of a CEO was like no other business book that came before. Highly sought-after management consultant Patrick Lencioni deftly told the tale of a young CEO who, facing his first annual board review, knows he is failing, but doesn't know why. Refreshingly original and utterly compelling, this razor-sharp novelette plus self-assessment (written to be read in one sitting) serves as a timeless and potent reminder that success as a leader can come down to practicing a few simple behaviors?behaviors that are painfully difficult for each of us to master. Any executive can learn how to recognize the mistakes that leaders can make and how to avoid them. The lessons of The Five Temptations of a CEO, are as relevant today as ever, and this special anniversary edition celebrates ten years of inspiration and enlightenment with a brand new introduction and reflections from Lencioni on the new challenges in business and leadership that have occurred in the past ten years.

The Five Temptations of a CEO

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Dorothy Carvello

An a&R Woman's Story of Surviving the Music Industry

"Dorothy Carvello knows all about the music biz. She was the first female A & R executive at Atlantic Records, and one of the few in the room at RCA and Columbia. But before that, she was secretary to Ahmet Ertegun, Atlantic's infamous president, who signed acts like Aretha Franklin and Led Zeppelin, negotiated distribution deals with Mick Jagger, and added Neil Young to Crosby, Stills & Nash. The stories she tells about the kingmakers of the music biz are outrageous, but it is her sinuous friendship with Ahmet that frames her narrative. He was notoriously abusive, sexually harassing Dorothy on a daily basis. Still, when he neared his end, sad and alone, Dorothy had no hatred toward him--only a strange kind of loyalty. Carvello reveals here how she flipped the script and showed Ertegun and every other man who tried to control her that a woman can be just as willing to do what it takes to get a hit. Never-before-heard stories about artists like Michael Jackson, Madonna, Steven Tyler, Bon Jovi, INXS, Marc Anthony, and many more make this book a must-read for anyone looking for the real stories about what it takes for a woman to make it in a male-dominated industry."--Provided by publisher.

Anything for a Hit

63539ff8-5045-4348-8708-1fafc4c5d795-0

Wendy Sachs

How Smart Women Pivot — And Relaunch Their Careers

Based on talks with a wide range of women who faced down fears, roadblocks, and failures to reinvent themselves, this inspiring book weaves their insights and experiences together with current research and actionable advice. --

Fearless and Free

72fcd9cb-d32d-4ce6-9ffd-3b88934edb12-1

Francis Cholle

Why the Best Decisions Balance Reason and Instinct

A dynamic new way to understand intuition, already implemented around the world at top companies and business schools Neuroscience shows that instinct has a leading role in complex decision-making, yet imaginative play is the most direct means of activating our creativity and problem-solving abilities. Based on over 20 years of Cholle's wide-ranging professional experience and insights, The Intuitive Compass offers a fascinating new approach to innovative problem-solving, decision-making, and sustainable value creation. Through a concept known as Intuitive Intelligence, Cholle shows how anyone can improve creative brainpower by harnessing the balance between reason and instinct. Explores the tension between linear efficiency and random play, and the synergy between reason and instinct Helps us realize our natural tendencies to think holistically, think paradoxically, notice the unusual, or lead by influence Shows these tenets in action through case studies of the luxury house Hermes, Paris; Google and its paradoxical work culture; Virgin America, and its ability to notice the unusual about what matters for consumers and exert leadership in its industry The Intuitive Compass shows how to thrive within chaos and offers actionable information for reinventing our path to sustainable success.

The Intuitive Compass

e8c086ab-dd2b-4a98-8c2e-e70268041d54-1

William S. Rukeyser

Working Smarter

2f481c36-653e-4852-a100-188b70523b3c-1

Minnesota

How Extraordinary People Become That Way

THESE HABITS WILL MAKE YOU EXTRAORDINARY. Twenty years ago, author Brendon Burchard became obsessed with answering three questions: 1. Why do some individuals and teams succeed more quickly than others and sustain that success over the long term? 2. Of those who pull it off, why are some miserable and others consistently happy on their journey? 3. What motivates people to reach for higher levels of success in the first place, and what practices help them improve the most After extensive original research and a decade as the world’s leading high performance coach, Burchard found the answers. It turns out that just six deliberate habits give you the edge. Anyone can practice these habits and, when they do, extraordinary things happen in their lives, relationships, and careers. Which habits can help you achieve long-term success and vibrant well-being no matter your age, career, strengths, or personality? To become a high performer, you must seek clarity, generate energy, raise necessity, increase productivity, develop influence, and demonstrate courage. The art and science of how to do all this is what this book is about. Whether you want to get more done, lead others better, develop skill faster, or dramatically increase your sense of joy and confidence, the habits in this book will help you achieve it faster. Each of the six habits is illustrated by powerful vignettes, cutting-edge science, thought-provoking exercises, and real-world daily practices you can implement right now. If you’ve ever wanted a science-backed, heart-centered plan to living a better quality of life, it’s in your hands. Best of all, you can measure your progress. A link to a free professional assessment is included in the book.

High Performance Habits

a0ba01da-2ba7-4c87-93e1-055d0c838154

Tirath Virdee

Doug Brown Doug

Doug Brown

Scratches on the front cover (shown in photo)

New York

The Genesis of Business Value

This book addresses issues from defining and sizing projects to continuous development, continuous integration and continuous deployment. --

Data Alchemy

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Name was whited out on inside front page 

Delaware

Art of Leadership

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Signed copy. #hardcover #business #leadership #philosophy 

Illinois

Silver Medal Winner, Business and Leadership, 2012 Nautilus Book Awards

Respected former CEO, professor, and speaker examines what it takes to become a values-based leader

In this highly-anticipated book, Harry Kraemer argues that today's business environment demands values-based leaders who, in "doing the right thing," deliver outstanding and lasting results. The journey to becoming a values-based leader starts with self-reflection. He asks, "If you are not self-reflective, how can you know yourself? If you do not know yourself, how can you lead yourself? If you cannot lead yourself, how can you lead others?" Kraemer identifies self-reflection as the first of four principles that guide leaders to make choices that honor their values and candidly recounts how these principles helped him navigate some of the toughest challenges he faced in his career.

 * Offers a framework for adopting the principles of values-based leadership--self-reflection, balance, true self-confidence, and genuine humility--to lead organizations effectively
 * Based on Kraemer's popular Kellogg MBA course on values-based leadership
 * A recognized expert in values-based leadership, Kraemer is a sought after speaker on the subject

Lively and engaging, Kraemer's book comes at a critical time when true leadership in every facet of society is desperately needed.

All of Harry's proceeds from the book sales are donated to the One Acre Fund in Africa.

From Values to Action: the Four Principles of Values-Based Leadership

d37d97d2-a314-41b0-99dc-2ab779aed5a8-1

#hardcover #sales #nonfiction #business #businesscoaching #coaching #selfhelp #discipline #billhart #coachbillhart

Oregon

Lessons for Sales Professionals from America's Military Elite

Become an elite sales professional by learning proven lessons from the warriors who set the global standard for operational excellence: the American military elite.

To be the best, you must learn from the best.

Drawing on exclusive interviews with former members of the U.S. Special Forces and leading sales professionals from a variety of industries, executive coach Bill Hart shows you how to develop the mindset, habits, and disciplines to elevate your sales performance to become the elite of your industry.

With Hart's proven tips and practical tools, you'll learn:

 * How to train for any situation you'll encounter in the field
 * How to overcome fear and channel it into productivity
 * How to leverage failures for personal growth
 * How to find your "why" and keep it alive
 * How to build your team's shared vision, purpose, and goals


Get inspired by these real stories from the very best in action, and discover why "The Way of the Warrior" will put your success within reach.

White Collar Warrior

5dfdc01b-f1a5-4de4-9070-8575d142ddca-1

Pennsylvania

Turning Every Customer and Employee into a Raving Fan for Your Brand

Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and significantly enhance the bottom line.

In order to build a successful company today, you must create an unbreakable bond of loyalty between your customers and employees. Few have done this better than Enterprise Holdings, owner of the Enterprise, National, and Alamo rental car brands.

While Enterprise has long been known for offering excellent customer service, it faced a huge challenge after buying National and Alamo in 2007. Among other things, it had to integrate different cultures, manage a varied workforce, and meet the needs of a much larger and highly divergent customer base.

In Driving Loyalty, you'll get an inside look at how Enterprise began operating these three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You'll also discover how other thriving companies--from JetBlue and Starbucks to Costco and even Chobani Yogurt--use similar techniques to outsmart the competition and turn customers and employees into raving fans.

Driving Loyalty provides a blueprint that businesses of all types can use to deliver exceptional customer service, create a high-performing work environment, build strong brands, instill loyalty, market effectively online and off, and, in turn, power overall performance. 

In the pages of Driving Loyalty, you'll learn:

- Specific strategies for offering exceptional service that will help to increase sales and grow your business.
- Principles for developing engaged, high-performing teams
- Why the rules of brand building differ based on your target audience
- How to effectively leverage social media to better connect with your customers and employees
- Why forming strong partnerships can take your company--and your career--to the next level
- And much more 

Driving Loyalty

5591e3a3-39dd-4467-932c-d4ef435670e2-1

#nonfiction #business #economics #hardcover 

An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do

Explains why quality--as well as innovation--must become a key part of American business practice in order to achieve success in the global marketplace, using a fable about a regional ice cream company that discovers the importance of a high standard forexcellence in every aspect of corporate culture.

The Ice Cream Maker

7ccae9be-dac1-41bc-aec9-6f0b2239da4c-1

Clayton M. Christensen

Jerome H. Grossman

Jason Hwang

A Disruptive Solution for Health Care

A groundbreaking prescription for health care reform--from a legendary leader in innovation . . .

Our health care system is in critical condition. Each year, fewer Americans can afford it, fewer businesses can provide it, and fewer government programs can promise it for future generations.

We need a cure, and we need it now.

Harvard Business School's Clayton M. Christensen--whose bestselling The Innovator's Dilemma revolutionized the business world--presents The Innovator's Prescription, a comprehensive analysis of the strategies that will improve health care and make it affordable.

Christensen applies the principles of disruptive innovation to the broken health care system with two pioneers in the field--Dr. Jerome Grossman and Dr. Jason Hwang. Together, they examine a range of symptoms and offer proven solutions.

YOU'LL DISCOVER HOW

 * "Precision medicine" reduces costs and makes good on the promise of personalized care
 * Disruptive business models improve quality, accessibility, and affordability by changing the way hospitals and doctors work
 * Patient networks enable better treatment of chronic diseases
 * Employers can change the roles they play in health care to compete effectively in the era of globalization
 * Insurance and regulatory reforms stimulate disruption in health care

The Innovator's Prescription

ec207b9a-82f0-466e-9356-eb5de418a034-1

Seth Godin

Transform Your Business by Being Remarkable

Demonstrates the need for companies to develop innovative products, services, and techniques that consumers will seek out, and provides examples of successful marketers in today's changing economy.

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Robert W. Pike; Philip Jones (Preface by)

Creating Training Techniques Handbook

Paul Orfalea; Ann Marsh

Copy This!

Dan J. Sanders; Stephen Covey; Ken Blanchard

Built to Serve: How to Drive the Bottom Line with People-First Practices

Dave Ramsey

EntreLeadership

Anthony Morrison

The Hidden Millionaire

Michael E. Raynor

The Innovator’s Manifesto

Robert Barbera

The Cost of Capitalism: Understanding Market Mayhem and Stabilizing Our Economic Future

Charles Goyette

The Dollar Meltdown

Samuel Woolley

The Reality Game

Richard Anthony D'Aveni

Beating the Commodity Trap

Patrick M. Lencioni

The Five Temptations of a CEO

Dorothy Carvello

Anything for a Hit

Wendy Sachs

Fearless and Free

Francis Cholle

The Intuitive Compass

William S. Rukeyser

Working Smarter

Brendon Burchard

High Performance Habits

Tirath Virdee; Doug Brown Doug; Doug Brown

Data Alchemy

J. Donald Walters

Art of Leadership

Harry M. Kraemer; Harry M. Kraemer

From Values to Action: the Four Principles of Values-Based Leadership

Bill Hart; Bill Blankschaen; Tom Ziglar (Foreword by)

White Collar Warrior

Kirk Kazanjian

Driving Loyalty

Subir Chowdhury

The Ice Cream Maker

Clayton M. Christensen; Jerome H. Grossman; Jason Hwang

The Innovator's Prescription

Seth Godin

Purple Cow