Light Hardcover (1 lb or less)

California

STILL the Proven Way to Personalize Sales and Achieve Astounding Results

A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty. "We shower our customers with attention. There's no doubt in my mind that our philosophy can be applied to selling just about anything -- from aircraft engines to beanbags." (Jack Mitchell) The only way to stay in business is with customers, and Jack Mitchell knows how to attract them, and how to keep them. He has a deceptively simple but winning relationship approach to customer service -- that a relationship is at the heart of every transaction. Jack's business philosophy is based on "hugs" -- personal touches that impress and satisfy the customer, such as: -- Remembering the name of your customer's dog -- Calling a customer to make sure he's satisfied after a purchase -- Having a "kids' corner" with TV, books, and treats -- Knowing your customers golf handicap -- Introducing customers to business contacts -- Letting your customer use your office to make a personal phone call This is a proven theory -- hugging works! Mitchells/Richards achieves among the highest margins in its industry, as well as amazing customer loyalty. Complete with anecdotes that exemplify outstanding customer service, Hug Your Customers shows how any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and long-term revenues. At a time when customer service has become the difference between success and failure, Hug Your Customers shows how Jack's one-of-a-kind philosophy brings the results you're looking for.

Hug Your Customers

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We all need a haven, a place to soothe, restore, & refresh our spirits after the stress & demands of everyday life. This place can exist for everyone in her own home with a little imaginative decorating. Welcome to Victoria Intimate Home, the first book devoted to the emotional furnishings that can transform an ordinary house into a private, tranquil oasis. Here beauty & serenity co-exist with function. In Victoria Intimate Home personal pursuits are explored, & one might find a basket with stationary & a pen next to the sofa, or a chair by the window for solitary reverie. Bedrooms & baths are designed with grace ad light in mind, where one can greet the morning & perform daily grooming rituals surrounded by favorite things. With more than 85 glorious color photographs accompanying the text, conversations with homeowners who have mastered the art of the intimate home, & poetry & prose from such beloved writers as Virginia Woolf, Honore de Balzac, & Saki, Intimate Home pays tribute to private spaces, encouraging beauty in all things & joyful love of life & its round of daily pleasures.

Hardcover (1 to 2 lbs)

Maryland

Victoria: Intimate Home, Creating a Private World

Oregon

A Champion's Guide to Winning in Soccer and Life

"When I was playing, they said soccer was a man's world and that women should remain on the sidelines. All I can say is I'm glad I never had to go up against Mia Hamm."

-- Pelé

For the more than seven million girls--from knobby-kneed tykes to high school and college stars--who are tearing across the country chasing a soccer ball and dreams of glory, there is one name that eclipses all others, male or female: Mia Hamm. With her cheetah-like acceleration and lightning bolt shot, Hamm has broken nearly every record in her sport, while galvanizing a whole new generation of fans and players.

Go for the Goal is not only the inspiring story of how a tiny suburban sprite became a global terror with a ball (and the world) at her feet--it's also a step-by-step or dribble-by-dribble guide for any kid with the all-American dream of making the team and becoming a champion.

Filled with personal anecdotes and fully illustrated with both action and instructional photos, Go for the Goal shows readers exactly how to master the silky skills and techniques that have made Hamm and her teammates the finest women's soccer team in the world.

Go for the Goal

b77b4cb2-addb-4c32-bbca-317d264dad50-1

Hinkler Books

Heavy Hardcover (2 to 4 lbs)

Texas

The Complete History of the Lives, Struggles and Achievements of All the Presidents of the Unitied States

Presidents

b3ed36ce-b070-4eca-8965-4a835fa86bc3-1

Peter McHoy

Massachusetts

A Complete Step-by-Step Guide to Every Gardening Technique, for All

Practical Gardening

c871038d-2925-4638-9a46-763da699e48b-1

Betsy Myers

Warren Bennis

David Gergen

John David Mann

“Why is it that some people challenge us and motivate us to rise to our best abilities, while others seem to drain our energy and spirit? What is that particular quality certain people have that causes those around them to engage fully and feel connected?” 

You are a leader. You do not need to be in a boardroom, on a battlefield, or on a ballot to have a profound impact on everyone around you. In this life-changing book, Betsy Myers—senior adviser to two US presidents and former executive director of Harvard’s Center for Public Leadership—demonstrates how each of us has opportunities to take the lead every day and shares seven core principles that will enable us to be more productive, engaged, and successful. 

From the Oval Office to the playground, cabinet meetings to kitchen tables, in public life and private, Betsy Myers has seen firsthand the emergence of a new leadership model where having all the answers up front is less important than asking the right questions, where strength is derived less from the power you wield than from how you make the people around you feel. 

With personal stories from her time in government, in academia, and on the campaign trail, as well as her experiences as a wife, daughter, and mother, Myers helps all of us learn to set the right priorities for ourselves; to connect on a deeper level with the people around us; to uncover problems early when they are still easy to fix; to collaborate with those whose points of view are different from our own; and to push through our fears and live our most authentic lives. Myers demonstrates that more than simply making people feel good, this kind of leadership can have a profound effect on the results achieved: it is how initiatives are launched, profits are made, and work gets done. 

Personal, practical, and profoundly inspiring, Take the Lead is a book for anyone who wonders where all the great leaders have gone. Betsy Myers helps us see that true leadership is all around us—and within us.

Motivate, Inspire, and Bring Out the Best in Yourself and Everyone Around You

"Why is it that some people challenge us and motivate us to rise to our best abilities, while others seem to drain our energy and spirit? What is that particular quality certain people have that causes those around them to engage fully and feel connected?"

You are a leader. You do not need to be in a boardroom, on a battlefield, or on a ballot to have a profound impact on everyone around you. In this life-changing book, Betsy Myers--senior adviser to two US presidents and former executive director of Harvard's Center for Public Leadership--demonstrates how each of us has opportunities to take the lead every day and shares seven core principles that will enable us to be more productive, engaged, and successful.

From the Oval Office to the playground, cabinet meetings to kitchen tables, in public life and private, Betsy Myers has seen firsthand the emergence of a new leadership model where having all the answers up front is less important than asking the right questions, where strength is derived less from the power you wield than from how you make the people around you feel.

With personal stories from her time in government, in academia, and on the campaign trail, as well as her experiences as a wife, daughter, and mother, Myers helps all of us learn to set the right priorities for ourselves; to connect on a deeper level with the people around us; to uncover problems early when they are still easy to fix; to collaborate with those whose points of view are different from our own; and to push through our fears and live our most authentic lives. Myers demonstrates that more than simply making people feel good, this kind of leadership can have a profound effect on the results achieved: it is how initiatives are launched, profits are made, and work gets done.

Personal, practical, and profoundly inspiring, Take the Lead is a book for anyone who wonders where all the great leaders have gone. Betsy Myers helps us see that true leadership is all around us--and within us.

Take the Lead

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Satya Nadella

Greg Shaw

Jill Tracie Nichols

Bill Gates

“At the core, Hit Refresh, is about us humans and the unique quality we call empathy, which will become ever more valuable in a world where the torrent of technology will disrupt the status quo like never before.” – Satya Nadella from Hit Refresh

“Satya has charted a course for making the most of the opportunities created by technology while also facing up to the hard questions.” – Bill Gates from the Foreword of Hit Refresh

The New York Times bestseller Hit Refresh is about individual change, about the transformation happening inside of Microsoft and the technology that will soon impact all of our lives—the arrival of the most exciting and disruptive wave of technology humankind has experienced: artificial intelligence, mixed reality, and quantum computing. It’s about how people, organizations, and societies can and must transform and “hit refresh” in their persistent quest for new energy, new ideas, and continued relevance and renewal. 

Microsoft’s CEO tells the inside story of the company’s continuing transformation, tracing his own personal journey from a childhood in India to leading some of the most significant technological changes in the digital era. Satya Nadella explores a fascinating childhood before immigrating to the U.S. and how he learned to lead along the way. He then shares his meditations as a sitting CEO—one who is mostly unknown following the brainy Bill Gates and energetic Steve Ballmer. He tells the inside story of how a company rediscovered its soul—transforming everything from culture to their fiercely competitive landscape and industry partnerships. As much a humanist as engineer and executive, Nadella concludes with his vision for the coming wave of technology and by exploring the potential impact to society and delivering call to action for world leaders.

“Ideas excite me,” Nadella explains. “Empathy grounds and centers me.” Hit Refresh is a set of reflections, meditations, and recommendations presented as algorithms from a principled, deliberative leader searching for improvement—for himself, for a storied company, and for society.

The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone

"At the core, Hit Refresh, is about us humans and the unique quality we call empathy, which will become ever more valuable in a world where the torrent of technology will disrupt the status quo like never before." - Satya Nadella from Hit Refresh

"Satya has charted a course for making the most of the opportunities created by technology while also facing up to the hard questions." - Bill Gates from the Foreword of Hit Refresh

The New York Times bestseller Hit Refresh is about individual change, about the transformation happening inside of Microsoft and the technology that will soon impact all of our lives--the arrival of the most exciting and disruptive wave of technology humankind has experienced: artificial intelligence, mixed reality, and quantum computing. It's about how people, organizations, and societies can and must transform and "hit refresh" in their persistent quest for new energy, new ideas, and continued relevance and renewal. 

Microsoft's CEO tells the inside story of the company's continuing transformation, tracing his own personal journey from a childhood in India to leading some of the most significant technological changes in the digital era. Satya Nadella explores a fascinating childhood before immigrating to the U.S. and how he learned to lead along the way. He then shares his meditations as a sitting CEO--one who is mostly unknown following the brainy Bill Gates and energetic Steve Ballmer. He tells the inside story of how a company rediscovered its soul--transforming everything from culture to their fiercely competitive landscape and industry partnerships. As much a humanist as engineer and executive, Nadella concludes with his vision for the coming wave of technology and by exploring the potential impact to society and delivering call to action for world leaders.

"Ideas excite me," Nadella explains. "Empathy grounds and centers me." Hit Refresh is a set of reflections, meditations, and recommendations presented as algorithms from a principled, deliberative leader searching for improvement--for himself, for a storied company, and for society.

Hit Refresh

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Gallup

Do you have the opportunity to do what you do best every day? 

Chances are, you don't. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. 

To help people uncover their talents, Gallup introduced the first version of its online assessment, StrengthsFinder, in 2001 which ignited a global conversation and helped millions to discover their top five talents. 

In its latest national bestseller, StrengthsFinder 2.0, Gallup unveils the new and improved version of its popular assessment, language of 34 themes, and much more (see below for details). While you can read this book in one sitting, you'll use it as a reference for decades. 

Loaded with hundreds of strategies for applying your strengths, this new book and accompanying website will change the way you look at yourself--and the world around you--forever. 

Available exclusively in StrengthsFinder 2.0:
(using the unique access code included with each book) 

* A new and upgraded edition of the StrengthsFinder assessment 
* A personalized Strengths Discovery and Action-Planning Guide for applying your strengths in the next week, month, and year 
* A more customized version of your top five theme report 
* 50 Ideas for Action (10 strategies for building on each of your top five themes) 

An updated version of the StrengthsFinder program developed by Gallup experts to help readers discover their distinct talents and strengths and how they can be translated into personal and career successes.

StrengthsFinder 2. 0

d594306b-a0b2-4cac-81d5-9d6de951a82a-1

Madge M. Meyer

A guide to creating and sustaining a culture of innovation focused on business value

The Innovator’s Path introduces business readers to thought leader Madge M. Meyer’s unique, cross-cultural perspective on corporate innovation. The book presents eight essential disciplines (Listen, Lead, Position, Promote, Connect, Commit, Execute, and Evolve) that pave the way for individuals, teams, and organizations to continually innovate in ways that create new business value. The author overturns existing assumptions about inspiring and managing innovation, while offering new insights and practical advice for aspiring innovators and corporate leaders. Meyer demonstrates her points by telling the stories behind many of her award-winning results and adds engaging personal anecdotes to illustrate many of her points. The book also contains contributions from an extraordinary and diverse set of industry innovators.

Offers new ways for cultivating a mindset and culture of results-focused innovation and business value creation

Equips CEOs, CFOs, CIOs, CMOs, COOs, CTOs and aspiring innovators with proven principles and practices for leading innovation
Focuses her readers' attention on the eight essential disciplines that help individuals, teams, and organizations innovate more successfully
Whether your focus is on your career, your team's success, or your organization's future, The Innovator’s Path provides you with the insights, strategies, techniques, and inspiration you need to accelerate your innovation progress.

How Individuals, Teams, and Organizations Can Make Innovation Business-As-Usual

A guide to creating and sustaining a culture of innovation focused on business value The Innovator’s Path introduces business readers to thought leader Madge M. Meyer’s unique, cross-cultural perspective on corporate innovation. The book presents eight essential disciplines (Listen, Lead, Position, Promote, Connect, Commit, Execute, and Evolve) that pave the way for individuals, teams, and organizations to continually innovate in ways that create new business value. The author overturns existing assumptions about inspiring and managing innovation, while offering new insights and practical advice for aspiring innovators and corporate leaders. Meyer demonstrates her points by telling the stories behind many of her award-winning results and adds engaging personal anecdotes to illustrate many of her points. The book also contains contributions from an extraordinary and diverse set of industry innovators. Offers new ways for cultivating a mindset and culture of results-focused innovation and business value creation Equips CEOs, CFOs, CIOs, CMOs, COOs, CTOs and aspiring innovators with proven principles and practices for leading innovation Focuses her readers' attention on the eight essential disciplines that help individuals, teams, and organizations innovate more successfully Whether your focus is on your career, your team's success, or your organization's future, The Innovator’s Path provides you with the insights, strategies, techniques, and inspiration you need to accelerate your innovation progress.

The Innovator's Path

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Haylie Pomroy

Eat Even More Food and Lose Even More Weight

Provides recipes that intend to promote fast and successful weight loss, including sweet potato pancakes, stuffed cornish game hens, steak fajita lettuce wraps, and slow-cooked chicken curry.

The Fast Metabolism Diet Cookbook

0161d069-dfe4-4cb6-a948-5ebd40419283-1

Cherie Carter-Scott

Learn the rules of life to conquer any challenge, manage unpredictable ups and downs, and become a satisfied and well-adjusted person.

We all know the feeling: In the game of life, why am I the only one who doesn't know how to play? But now, help is at hand, because this wonderful little book will teach you the rules so that you can conquer life's challenges and manage its unpredictable ups and downs.

For one of her workshops several years ago, Chérie Carter-Scott, a corporate trainer and consultant, composed a list of basic truths about life, which she named "The Ten Rules for Being Human." Right away, the Rules resonated with her clients, who photocopied and passed the list to friends and relatives. Within months, Chérie's Rules were in thousands of homes all over the country, and eventually, they were published in Chicken Soup for the Soul and have also appeared in Ann Landers' column. Although there's no formula to help you win the game of life, Chérie's Rules convey a universal wisdom that, once understood and embraced, can contribute to meaningful relationships with ourselves and others, at work and in the home.

In If Life Is a Game, These Are the Rules, Chérie shares that there are no mistakes in life, only lessons that are repeated. In thoughtful, inspirational essays illustrated with encouraging personal anecdotes, she includes the lessons that can be learned from each of the Rules and offers insights on self-esteem, respect, acceptance, forgiveness, ethics, compassion, humility, gratitude, and courage. Best of all, Chérie shows that wisdom lies inside each one of us and that by putting the Ten Rules for Being Human into action we can create a more fulfilling life.

Ten Rules for Being Human As Introduced in Chicken Soup for the Soul

Illustrated with anecdotes from the author's life, family, and friends, a motivational speaker elaborates on her ten ways to health and happiness

If Life Is a Game, These Are the Rules

785565d9-3797-4559-8b39-d922753eb139-1

Anna Quindlen

A collection of columns on the impact of world events and society on everyday lives discusses important modern events in human terms, inviting readers to examine themselves and the outside world in order to enable social and personal change.

Loud and Clear

79808c9f-902a-4acb-b0d7-b1be6b7a1656-1

3 Cassette Series

The Believer’s Scripture Memory Guide

Rachel Hollis

A Shame-Free Plan for Embracing and Achieving Your Goals

Bestselling author of Girl, Wash Your Face and founder of TheChicSite.com Rachel Hollis urges women to stop apologizing for their desires, hopes, and dreams and instead to go after them with passion and confidence.

Girl, Stop Apologizing

6d8c0533-f9de-4502-a1bc-46e0316c4b2f-1

Louisiana

Discovering the Attitude That Makes the Difference

Best-selling author Thom S. Rainer (Simple Church) shows how being an effective church member has more to do with maintaining a healthy biblical attitude than it does worrying over functional issues.

I Am a Church Member

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Record your own personal family memories.  

Missouri

A Collection of Family Memories

Another new offering from Mary Engelbreit. A Mother's Journal provides moms everywhere with the perfect means of passing along cherished family memories to their children. Provides writing space for favorite stories and personal history.

A Mother's Journal

b56e504c-6ff0-4517-b1eb-99e96cde3a10-1

Oversized Hardcover (4 to 6 lbs)

The Layman’s Bible Encyclopedia 

The Southwestern Company 

Bible Stories that Live 

Arkansas

How an Ordinary Person Can Create Extraordinary Change

The author describes how he left a lucrative business consulting job to found the nonprofit Pencils of Promise, an organization responsible for building schools for the poor in developing countries around the world and which recently completed its two hundredth school.

The Promise of a Pencil

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Sidney L. Landau

Ronald Bogus

Sidney I. Landau

Ronald J. Bogus

Now updated to reflect the American language of today, this comprehensive thesaurus contains more than 250,000 synonyms and antonyms.

The Doubleday Roget's Thesaurus in Dictionary Form

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Henry H. Halley

The Bible Handbook Series 

Halley's Bible Handbook was born out of the conviction of Henry H. Halley that everyone ought to read the Bible daily. From its first edition, a small give-away booklet of 16 pages, it has grown into an 864-page "almanac" of biblical information, used regularly by hundreds of thousands of laymen, teachers, and ministers. Halley's Bible Handbook contains more biblical information than any other book of its size. It has been a continuous best-seller through the years and has sold more than five million copies in many languages.

Halley's Bible Handbook

e443920c-b0cc-4ad7-8dc4-1f7f59ad0dc9-1

R. T. Kendall

The divine gift that sings in our heart even when things go wrong 

Beginning with the joy of forgiveness of sins and ending with the promise of heaven, Kendall explains why Christians have the right to the pursuit of joy, noting that the word "joy" appears 59 times in the New Testament and the word "rejoicing" is used 74 times.

Pure Joy

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Zoe Foster Blake

Minnesota

Fart is desperate to make friends and have fun. But no one likes a fart -- not even a fart with a heart. With plenty of laughs and even more heart, this delightful picture book shows that even the smelliest among us can find a friend in this world. It's hard out there for a fart. Too smelly. Too embarassing. Too gross. Striking the perfect balance of gross-out humor, wit, and heart, this beautifully illustrated picture book delivers a message of accepting yourself and finding a friend who loves you just the way you are.

No One Likes a Fart

663a6f74-2785-4603-a430-bb777f2460fd-1

#hardcover #marconi #nonfiction #juvenile #science #electronics #inventors #wirelesstechnology 

New Mexico

Inventor of Wireless Technology

- One of the few biography series with a full-color interior at this page length (100+ pages). - The book fulfills the page-length requirement (100 pages) for students assigned to do book reports at this grade level.

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Jack Mitchell