Hardcover (1 to 2 lbs)

New Jersey

How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

THE NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!

The new secret to driving LOYALTY THAT PAYS

Once revolutionary, loyalty programs designed to differentiate products quickly became commoditized. And yet, billions of dollars are still spent every year on programs that are doomed to fail. These programs, it turns out, don't inspire long-term loyalty. Once a better deal comes along, customers will gladly defect. Can you blame them?

Silicon Valley start-up Bunchball, the pioneer and innovator in gamification, is light years ahead when it comes to the concept of loyalty--and using it to drive business profits and growth. Focusing not only on customer loyalty, but also the loyalty of employees and partners, Bunchball combines behavioral economics, big data, social media, and gamification to inspire loyalty that lasts--from everyone involved in the success of a business.

Now, in Loyalty 3.0, Bunchball founder Rajat Paharia reveals how you can use these same techniques to seize the competitive edge for your business.

Paharia shows you how to create a system powered by human motivation and digital technology that creates ongoing, persistent engagement among customers, employees, and partners. Loyalty 3.0 arms you with everything you need to know in order to build a loyalty and engagement program that drives a sustainable advantage for your business, including:

 * The building blocks of motivation, big data, and gamification necessary for creating a powerful strategy that drives long-term loyalty
 * Case studies from today's most innovative companies that are already driving customer engagement, learning and skill development, and employee motivation with Loyalty 3.0 methods
 * Step-by-step guidance on how to plan, design, build,and optimize your program

Now is the time to abandon your traditional loyalty programs and start taking all your stakeholders seriously--so they will take your company seriously.

Loyalty 3.0 is the game-changing leap you've been waiting for. When you create true loyalty among customers, employees, and business partners, you will generate a sustainable competitive advantage and win in your industry.

Praise for Loyalty 3.0

"Relationships are the single greatest asset for all organizations. Relationships with customers, relationships with employees, relationships with partners. In Loyalty 3.0, Rajat Paharia reveals the new science of relationship building through big data and gamification."--TIM BROWN, CEO, IDEO

"Loyalty 3.0 is filled with major insights and does a brilliant job of grounding the reader in fundamental concepts around motivation, big data, and gamification--building on these concepts through real-world case studies that bring the combinations to life. It finishes with actionable ideas and next steps that enable you to test and operationalize these ideas in your own workplace and personal life." -- BRAD SMITH, CEO, Intuit

"A fascinating insight into how companies are exploiting big data." -- MARK READ, CEO, WPP Digital

"Rajat pioneered the business use of big data and game mechanics to transform the customer experience. A decade before anyone else, he saw that the same techniques that video game designers had used for years--fast feedback, badges, competition, goals, and leveling up--were also incredibly powerful for motivating behavior outside of games, and an industry was born. This book shares his secrets." -- CLARA SHIH, CEO of Hearsay Social, author of The Facebook Era, and board member at Starbucks

"Rajat Paharia comprehensively explains how to create loyalty in the modern world full of data and connectivity. If you want to learn how to motivate and inspire employees, you must read this book." -- DAVE KERPEN, New York Times bestselling auth

Loyalty 3.0

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How a Leading New York City Health System Mobilized to Battle the Greatest Health Crisis of Our Era

Relentless is the compelling story of how one of America's leading health care systems -- the Mount Sinai Health System in New York City -- mobilized to confront the defining health crisis of our time: the coronavirus pandemic.



This book is based on unprecedented access to internal hospital documents and more than 100 candid interviews with the chief executives of Mount Sinai's hospitals and its Icahn School of Medicine; with physicians and nurses on the front lines throughout the system who pushed themselves to the brink to save lives; with renowned research scientists who urgently worked to decipher the virus and find ways to counter it as quickly and safely as possible; and with brave patients, staff members, and medical students who summoned up their reserves of energy, compassion, dedication, and courage to fight the disease. Relentless closes with an exploration and explanation of lessons learned -- and of what needs to be done, and what is being done, to prepare for future pandemics and other health crises.



Author Deborah Schupack, an acclaimed novelist and journalist, tells this story with the velocity and intensity of a gripping thriller and with the care and detail of great reporting. Her masterful writing is accompanied by unforgettable photographs, many here seen for the first time.



If you read one book about the heroism and fears, the triumphs large and small, the strength and improvisation and daring that the fight against COVID has entailed and required, make it Relentless.



Relentless

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Heavy Hardcover (2 to 4 lbs)

Patriotism, Protest, and the Music That Made a Nation

NEW YORK TIMES BESTSELLER • A celebration of American history through the music that helped to shape a nation, by Pulitzer Prize winner Jon Meacham and music superstar Tim McGraw “Jon Meacham and Tim McGraw form an irresistible duo—connecting us to music as an unsung force in our nation's history.”—Doris Kearns Goodwin Through all the years of strife and triumph, America has been shaped not just by our elected leaders and our formal politics but also by our music—by the lyrics, performers, and instrumentals that have helped to carry us through the dark days and to celebrate the bright ones. From “The Star-Spangled Banner” to “Born in the U.S.A.,” Jon Meacham and Tim McGraw take readers on a moving and insightful journey through eras in American history and the songs and performers that inspired us. Meacham chronicles our history, exploring the stories behind the songs, and Tim McGraw reflects on them as an artist and performer. Their perspectives combine to create a unique view of the role music has played in uniting and shaping a nation. Beginning with the battle hymns of the revolution, and taking us through songs from the defining events of the Civil War, the fight for women’s suffrage, the two world wars, the Great Depression, the civil rights movement, the Vietnam War, and into the twenty-first century, Meacham and McGraw explore the songs that defined generations, and the cultural and political climates that produced them. Readers will discover the power of music in the lives of figures such as Harriet Tubman, Franklin Roosevelt, Eleanor Roosevelt, and Martin Luther King, Jr., and will learn more about some of our most beloved musicians and performers, including Marian Anderson, Elvis Presley, Sam Cooke, Aretha Franklin, Bob Dylan, Duke Ellington, Carole King, Bruce Springsteen, and more. Songs of America explores both famous songs and lesser-known ones, expanding our understanding of the scope of American music and lending deeper meaning to the historical context of such songs as “My Country, ’Tis of Thee,” “God Bless America,” “Over There,” “We Shall Overcome,” and “Blowin’ in the Wind.” As Quincy Jones says, Meacham and McGraw have “convened a concert in Songs of America,” one that reminds us of who we are, where we’ve been, and what we, at our best, can be.

Songs of America

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The Broker

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Light Hardcover (1 lb or less)

Phrases Borrowed from the Classics and the Stories Behind Them

Are you known to strike like a thunderbolt when things don't go your way?
Are you fortunate enough to have the Midas touch?
Have you ever been struck by Cupid's arrow?

Classically derived expressions are commonly used in our everyday language, yet many of us have little knowledge of the Greek and Roman influences that inspired them. With Opening Pandora's Box you'll discover the fascinating stories behind familiar phrases like Achilles' Heel, a Nemesis, To Fly too Close to the Sun, and more. For example, did you know that...


 * The lifesaving operation known as the Caesarean section is so named because Julius Caesar was delivered by being cut out of his mother's womb?
 * The original labyrinth was built on the orders of King Minos of Crete after Aphrodite cursed his wife to fall in love with a bull and produce a monstrous baby? The king locked the baby in a maze so complicated and tangled that, once in, he would never emerge.
 * The word cereal is derived from the Italian corn goddess Ceres?

Pry open the lid of the English language to find the secrets behind classical phrases we use every day.

Opening Pandora's Box

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#hardcover #babyariel #dreamingoutloud #memoir

Louisiana

Dreaming Out Loud

Shannon Dunlap

Never read. Tristan and Isolde contemporary retelling 

New York

Izzy, a practical-minded teen who intends to become a doctor, isn't happy about her recent move from the Lower East Side across the river to Brooklyn. She feels distanced from her family, especially her increasingly incomprehensible twin brother, as well as her new neighborhood. And then she meets Tristan. Tristan is a chess prodigy who lives with his aunt and looks up to his cousin, Marcus, who has watched out for him over the years. When he and Izzy meet one fateful night, together they tumble into a story as old and unstoppable as love itself. In debut author Shannon Dunlap's capable hands, the romance that has enthralled for 800 years is spun new. Told from several points of view, Izzy + Tristan is a love story for the ages and a love story for this very moment. This fast-paced novel is at once a gripping tale of first love and a sprawling epic about the bonds that tie us together and pull us apart and the different cultures and tensions that fill the contemporary American landscape.

Izzy + Tristan

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Benji Davies

Virginia

Chunky sliders to push and pull are perfect for little paws! The Christmas rush is on, and Bizzy is making himself useful at the North Pole as one of Santa's elves. Join in the fun as Bizzy makes the toys, packs the sleigh, and then helps Santa deliver the presents!

Bizzy Bear: Christmas Helper

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Little Hippo Books

Jennifer Schiavello

Teaching Tots

First Words

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Alexandra Claire

A little red crab, fluffy yellow ducklings, a vibrant purple seahorse, and soft pink piglets join together to welcome toddlers to the wide world of color. Filled with eye-catching photos of animals in their natural surroundings and paired with playful rhymes, these books will instill a love of nature while introducing children to all of the colors in a rainbow of adorable baby animals.

Baby Animals First Colors Book

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Sandra Magsamen

Welcome your little one to the world with this special baby book and USA Todaybestseller by Sandra Magsamen, the perfect baby shower gift!

For parents, the arrival of a newborn child is an event filled with the promise of love, joy, and a lifetime of memories. In this beloved elephant board book comes a special celebration of the one-of-a-kind bond between parents and their little one. Filled with lively illustrations, gentle rhyming text, and a heartfelt message, this sweet board book for babies and toddlers is the perfect gender-neutral baby shower or infant gift to congratulate and send to new parents, or for simply expressing the love you have for the little ones in your life!

On the day you were born, it was love at first sight.

We welcomed you, little one, and held you so tight.

Why readers love Welcome Little One:

 * Doubles as a special keepsake gift for newborns with ample space to record the birth details and a bonus section to write a personal message to your little one
 * Meaningful Valentine's Day gift for babies and toddlers, Mother's or Father's Day gift, Easter basket or holiday stocking stuffer, baby shower or pregnancy gift, first birthday gift, or way to say "I love you" any time of year!
 * Perfect for babies and toddlers ages 0-3. Made for their little hands!
 * Add a heartfelt message and trade your baby shower card for this keepsake book

Welcome Little One

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Roger Priddy

A Press-Out Puzzle Book!

Help your young child learn to identify colors, learn first words, and develop their fine motor and problem-solving skills with this fantastic puzzle book. With bright artwork and chunky puzzle pieces that are ideal for little hands, Roger Priddy's Puzzle and Play: Color Bus is the perfect addition to your young child's first library. The unique jigsaw design makes learning extra fun for little learners.

Puzzle and Play: Color Bus

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Connecticut



The perfect gift for the golf lover in your life, this handbook is a pocket-sized companion ready to go out on the green.

Tips and tricks include-

How to Calculate Your Handicap?
How to Play in the Rain?
How to Keep Fit for Golfing?
Games to Play within the Game?
The Best Golf Travel Destinations

Stuff Every Golfer Should Know

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Kentucky

Wundersmith

Maryland

The Breakthrough Series

Introduces teenagers to the four components of the prayer of Jabez as found in 1 Chronicles, and explains how teenagers can pray for God's blessings in order to change their lives and help others.

The Prayer of Jabez for Teens

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A Novel

An historic literary event: the publication of a newly discovered novel, the earliest known work from Harper Lee, the beloved, bestselling author of the Pulitzer Prize-winning classic, To Kill a Mockingbird. Originally written in the mid-1950s, Go Set a Watchman was the novel Harper Lee first submitted to her publishers before To Kill a Mockingbird. Assumed to have been lost, the manuscript was discovered in late 2014. Go Set a Watchman features many of the characters from To Kill a Mockingbird some twenty years later. Returning home to Maycomb to visit her father, Jean Louise Finch—Scout—struggles with issues both personal and political, involving Atticus, society, and the small Alabama town that shaped her. Exploring how the characters from To Kill a Mockingbird are adjusting to the turbulent events transforming mid-1950s America, Go Set a Watchman casts a fascinating new light on Harper Lee’s enduring classic. Moving, funny and compelling, it stands as a magnificent novel in its own right.

Go Set a Watchman

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A Revolutionary Approach to Living Younger, Healthier, Longer

The New York Times bestselling book coauthored by the Nobel Prize winner who discovered telomerase and telomeres' role in the aging process and the health psychologist who has done original research into how specific lifestyle and psychological habits can protect telomeres, slowing disease and improving life.

Have you wondered why some sixty-year-olds look and feel like forty-year-olds and why some forty-year-olds look and feel like sixty-year-olds? While many factors contribute to aging and illness, Dr. Elizabeth Blackburn discovered a biological indicator called telomerase, the enzyme that replenishes telomeres, which protect our genetic heritage. Dr. Blackburn and Dr. Elissa Epel's research shows that the length and health of one's telomeres are a biological underpinning of the long-hypothesized mind-body connection. They and other scientists have found that changes we can make to our daily habits can protect our telomeres and increase our health spans (the number of years we remain healthy, active, and disease-free).

The Telemere Effect reveals how Blackburn and Epel's findings, together with research from colleagues around the world, cumulatively show that sleep quality, exercise, aspects of diet, and even certain chemicals profoundly affect our telomeres, and that chronic stress, negative thoughts, strained relationships, and even the wrong neighborhoods can eat away at them.

Drawing from this scientific body of knowledge, they share lists of foods and suggest amounts and types of exercise that are healthy for our telomeres, mind tricks you can use to protect yourself from stress, and information about how to protect your children against developing shorter telomeres, from pregnancy through adolescence. And they describe how we can improve our health spans at the community level, with neighborhoods characterized by trust, green spaces, and safe streets.

The Telemere Effect will make you reassess how you live your life on a day-to-day basis. It is the first book to explain how we age at a cellular level and how we can make simple changes to keep our chromosomes and cells healthy, allowing us to stay disease-free longer and live more vital and meaningful lives.

The Telomere Effect

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Mary Pope Osborne

Michigan

Jack and Annie, joined by Teddy and Kathleen (from earlier books), travel in the Magic Tree House to a land of snow where the Ice Wizard has captured Morgan and Merlin. The four friends must find the Ice Wizard's missing eye . . . or is it really his heart that is missing? Illustrations.

Winter of the Ice Wizard

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Lisa Scottoline

Florida

A Rosato and Dinunzio Novel

Damaged

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Pennsylvania

Recipe Book

Blasting for Optimum Health

Mary Higgins Clark

Texas

An electrifying new thriller from “Queen of Suspense” Mary Higgins Clark! When investigative journalist Gina Kane receives an email from a “CRyan” describing her “terrible experience” while working at REL, a high-profile television news network, including the comment “and I’m not the only one,” Gina knows she has to pursue the story. But when Ryan goes silent, Gina is shocked to discover the young woman has died tragically in a Jet Ski accident while on holiday. Meanwhile, REL counsel Michael Carter finds himself in a tricky spot. Several female employees have come forward with allegations of sexual misconduct. Carter approaches the CEO, offering to persuade the victims to accept settlements in exchange for their silence. It’s a risky endeavor, but it could well make him rich. As more allegations emerge and the company’s IPO draws near, Carter’s attempts to keep the story from making headlines are matched only by Gina Kane’s determination to uncover the truth. Was Ryan’s death truly an accident? And when another accuser turns up dead, Gina realizes someone—or some people—will go to depraved lengths to keep the story from seeing the light.

Kiss the Girls and Make Them Cry

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Veronica Roth

Stories from the Future

Bestselling Divergent and Carve the Mark author Veronica Roth delivers a stunning collection of novella-length stories set in the future, illustrated with startling black-and-white artwork. No world is like the other. Within this masterful collection, each setting is more strange and wonderful than the last, brimming with new technologies and beings. And yet, for all the advances in these futuristic lands, the people still must confront deeply human problems. In these six stories, Veronica Roth reaches into the unknown and draws forth something startlingly familiar and profoundly beautiful. With tales of friendship and revenge, plus two new stories from the Carve the Mark universe, this collection has something for new and old fans alike. Each story begins with a hope for a better end, but always end with a better understanding of the beginning. With beautifully intricate black-and-white interior illustrations and a uniquely designed package, this is the perfect gift for book lovers.

The End and Other Beginnings

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Oklahoma

Fearlessly Facing Politics and Life

"One goal of this memoir is to inspire people to fight for change. It takes what I call the Art of Tough and I've had to do it all my life." -- Senator Barbara Boxer

Barbara Boxer has made her mark, combining compassionate advocacy with scrappiness in a political career spanning more than three decades. Now, retiring from the Senate, she continues the work to which she's dedicated 30 years in Congress. Her memoir, The Art of Tough, shares her provocative and touching recollections of service, and cements her commitment to the fight for women, families, quality, environmental protection, all in a peaceful world.

Sometimes lauded, sometimes vilified, but always standing tough, Boxer has fought for what is right even when her personal convictions conflicted with her party or the majority rule.

The Art of Tough

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Tedd Arnold

Fly Guy joins Buzz's football team, despite Coach's misgivings, and hits the field for a special, secret play.

Hooray for Fly Guy!

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Rajat Paharia