Category - Non Fiction / Business & Economics
Format - Hardcover
Condition - Fair
Listed - 4 months ago
Views - 4
Ships From - New Jersey
Est. Publication Date - Jun 1997
Additional Information
The Service Profit Chain: Joe Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
ISBN: 9780684832562
Publisher Description
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by man...
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