For anyone who's ever said, "I wish I hadn't said that;" or "I wish I'd said what I was really thinking;" this is for you. Based on the six styles of communication (noble, socratic, reflective, magistrate, candidate, senator), it shows you how to deal with difficult people who create stress and problems; how to influence your boss, colleagues and subordinates; and ultimately how to get the results you want. "Talking scenarios" reveal what it "sounds" like when people talk their way into or out of trouble. You'll also discover how to create the sound of success and deal with styles of people who communicate differently.

ISBN: 9780471008576