Category - Non Fiction / Business & Economics

Format - Hardcover

Condition - Like New

Listed - A year ago

Views - 6

Ships From - Pennsylvania

Est. Publication Date - Sep 2011

Seller Description

Additional Information

The Ultimate Question 2. 0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

Publisher Description

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers...