Brand new, never used book signed and autographed by the author! My boss gave these out to all employees at work. I'm no longer at that job but left with a bad taste in my mouth, so I no longer want the book that reminds me of that work environment. I never even read it so its in spick and span perfect condition. Creating cutsomer AMAZEMENT is not hard. It's about focusing on the right habits-habits that build rapport, create trust, make sales, advance careers and more. This is your guide to better relationships with your customers, your colleagues at work and anyone else you have a relationship with. This is your guide to being AMAZING. "This is not just another business book with buzzwords and platitudes! Shep Hyken is the internationally recognized leading authority in this space... Don't miss this one." -Don Hutson, NYT#1 Bestselling Author, Hall of Fame Speaker, and CEO of U.S. Learning