Category - Non Fiction / Business & Economics
Format - Paperback
Condition - Excellent
Listed - 8 months ago
Views - 3
Ships From - Massachusetts
Est. Publication Date - Jul 1993
Additional Information
Sustaining Knock Your Socks off Service
ISBN: 9780814478240
Publisher Description
Ron Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspec...
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