Category - Non Fiction / Business & Economics

Format - Paperback

Condition - Excellent

Listed - 2 years ago

Views - 4

Ships From - Massachusetts

Est. Publication Date - Jul 1993

Sustaining Knock Your Socks off Service

Publisher Description

Ron Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspec...