Category - Non Fiction / Business & Economics
Format - Paperback
Condition - Like New
Listed - A month ago
Views - 9
Ships From - New York
Est. Publication Date - Nov 2010
Seller Description
Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult dient, or simply saying "no," or "'m sorry" or "Tove you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on fifteen years of research, DIFFICULT CONVERSATIONS walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: Decipher the underlying structure of every difficult conversation • Interpret the significance of what is said -and what is not Raise tough issues without triggering defensiveness Manage strong emotions-yours and theirs • Stay balanced regardless of how the other person responds
Additional Information
Difficult Conversations: How to Discuss What Matters Most
ISBN: 9780143118442
Publisher Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with...
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