Kirk Kazanjian

Hardcover (1 to 2 lbs)

Ohio

Market-Beating Insights and Strategies from the World's Top-Performing Mutual Fund Managers

More than 63 million Americans now invest in stock mutual funds. Yet, among the thousands of available choices, less than five percent consistently beat the Standard & Poor's 500 index. the few managers able to surpass this venerable benchmark are a rare breed indeed. Wizards of Wall Street reveals the secrets of 18 of the world's most steadfastly successful mutual fund managers-all of whom have outperformed the S&P 500 over the past five years, many for much longer.Kirk Kazanjian, a noted investment expert and personal finance author, presents candid and telling interviews with each manager, tracing their careers and uncovering their successful stock picking strategies. Some, like David Alger, Thomas Marsico, William Miller, and Jim Oelschlager, are prominent in the press. Others, like Ronald Canakaris and William Oates, avoid the spotlight and rarely grant public interviews. Some look for growth at any price. Others keep a strict eye on value. Some buy only established giants. Others prefer small startups. All have indisputable track records, fascinating backgrounds, distinctive styles, and a wealth of knowledge to share.The book culminates with a penetrating look at the traits these pros have in common and provides a list of ten keys to beating the market. Engaging and enlightening, Wizards of Wall Street will captivate anyone interested in investing for both pleasure and profit.

The Wizards of Wall Street

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Light Hardcover (1 lb or less)

Pennsylvania

Turning Every Customer and Employee into a Raving Fan for Your Brand

Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and significantly enhance the bottom line.

In order to build a successful company today, you must create an unbreakable bond of loyalty between your customers and employees. Few have done this better than Enterprise Holdings, owner of the Enterprise, National, and Alamo rental car brands.

While Enterprise has long been known for offering excellent customer service, it faced a huge challenge after buying National and Alamo in 2007. Among other things, it had to integrate different cultures, manage a varied workforce, and meet the needs of a much larger and highly divergent customer base.

In Driving Loyalty, you'll get an inside look at how Enterprise began operating these three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You'll also discover how other thriving companies--from JetBlue and Starbucks to Costco and even Chobani Yogurt--use similar techniques to outsmart the competition and turn customers and employees into raving fans.

Driving Loyalty provides a blueprint that businesses of all types can use to deliver exceptional customer service, create a high-performing work environment, build strong brands, instill loyalty, market effectively online and off, and, in turn, power overall performance. 

In the pages of Driving Loyalty, you'll learn:

- Specific strategies for offering exceptional service that will help to increase sales and grow your business.
- Principles for developing engaged, high-performing teams
- Why the rules of brand building differ based on your target audience
- How to effectively leverage social media to better connect with your customers and employees
- Why forming strong partnerships can take your company--and your career--to the next level
- And much more 

Driving Loyalty

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Kirk Kazanjian

The Wizards of Wall Street

Kirk Kazanjian

Driving Loyalty