Malcolm Gladwell

Hardcover (1 to 2 lbs)

New York

How Little Things Can Make a Big Difference

The Tipping Point

e79d8dd0-a011-495e-80b6-62870dc511de-1

Light Hardcover (1 lb or less)

Oklahoma

The Power of Thinking Without Thinking

The landmark book that has revolutionized the way we understand leadership and decision making -- from #1 bestselling author Malcolm Gladwell. In his breakthrough bestseller The Tipping Point, Malcolm Gladwell redefined how we understand the world around us. Now, in Blink, he revolutionizes the way we understand the world within. Blink is a book about how we think without thinking, about choices that seem to be made in an instant--in the blink of an eye--that actually aren't as simple as they seem. Why are some people brilliant decision makers, while others are consistently inept? Why do some people follow their instincts and win, while others end up stumbling into error? How do our brains really work--in the office, in the classroom, in the kitchen, and in the bedroom? And why are the best decisions often those that are impossible to explain to others? In Blink we meet the psychologist who has learned to predict whether a marriage will last, based on a few minutes of observing a couple; the tennis coach who knows when a player will double-fault before the racket even makes contact with the ball; the antiquities experts who recognize a fake at a glance. Here, too, are great failures of "blink": the election of Warren Harding; "New Coke"; and the shooting of Amadou Diallo by police. Blink reveals that great decision makers aren't those who process the most information or spend the most time deliberating, but those who have perfected the art of "thin-slicing"--filtering the very few factors that matter from an overwhelming number of variables.

Blink

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#business #customers #success #serviceamerica #karlalbrecht
 #simonsinek #stephencovey #dalecarnegie #sherylsandberg #malcolmgladwell

Alabama

Updated and Expanded for Today's Cusomer-Driven Marketplace

In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.

Service America in the New Economy

2348919a-28ad-44b0-9429-642ccd512a08-1

#business #customers #success #indispensible #joecalloway #simonsinek #stephencovey #dalecarnegie #sherylsandberg #malcolmgladwell

How to Become the Company That Your Customers Can't Live Without

A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance. Renowned business consultant Joe Calloway looks at how real companies have made their product or service "mission critical," and satisfied customers in the process. Indispensable goes straight to the heart of the issue and reveals how successful companies-of any size, in virtually any manufacturing, selling, or service endeavor-achieve market leadership through The Five Drivers of fierce customer loyalty. Indispensable shows readers how to: * Create and sustain momentum: overcome organizational inertia and keep moving forward * Develop habitual dependability: make consistency of performance a defining characteristic * Connect continuously * See the Big Picture Outcome: create compelling customer experiences * Engage, Enchant, Enthrall: make magic in the marketplace With interviews, detailed case studies, and dozens of real-world, effective customer service ideas and initiatives, Indispensable is just what today's forward-thinking businesses need.

Indispensable

952b275f-f5bb-4973-a7fe-ac4ad0de7e7e-1

#business #customers #success #personaltouch #terriewilliams #simonsinek #stephencovey #dalecarnegie #sherylsandberg #malcolmgladwell


What You Really Need to Succeed in Today's Fast-Paced Business World

The president of one of America's most successful public relations firms presents her proven success formula: to do well in business you must do good to others. Terrie Williams--whose clients include Eddie Murphy and Janet Jackson--offers invaluable information for business success based on building relationships.

The Personal Touch

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Kentucky

And Other Adventures

Collects the author's best "New Yorker" pieces, including essays on such topics as why there are so many kinds of mustard but only one type of ketchup, a surprising assessment of what makes a safer car, and an examination of a machine built to predict hit movies.

What the Dog Saw

df762276-d0cf-4d9b-9426-1f1555f823c8-1

1st Edition/Dust Jacket. Dirty exterior. Lots of schmutz all over the DJ. 

New Jersey

#hardcover #nonfiction #malcolmgladwell #socialscience #success #selfhelp #a 

Arizona

The Story of Success

Outliers

5612ef62-d1af-4c0b-aa3a-90ae1ba9642b-1

Interior is in solid condition.  Missing dust jacket.

Minnesota

Vermont

#business #customers #success #smallbusiness #jimblasingame
 #simonsinek #stephencovey #dalecarnegie #sherylsandberg #malcolmgladwell

You Have to Remove the Peels to Get to the Good Stuff!

Small Business Is Like a Bunch of Bananas

71ef6fb9-c8cb-4f31-b77e-2802aa25c637-1

Light Paperback (1 lb or less)

Illinois

#business #customers #success #iloveyoumorethanmydog
 #jeannebliss #simonsinek #stephencovey #dalecarnegie #sherylsandberg #malcolmgladwell

Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

Hundreds of businesses have customers who admire them, but only an elite few have true advocates - passionate, loyal, vocal fans who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there's no shortcut to becoming beloved. Her examples and advice will help businesses gain customer loyalty and, by doing so, sustain growth and profit even in a tough economy.

I Love You More Than My Dog

7612639d-0780-43c1-a981-815403a40ef9-1

#hardcover #nonfiction #malcolmgladwell #socialscience #success #selfhelp #paperback #a 

Some light age toning along top edge of jacket. Sticker residue on front. 

North Carolina

West Virginia

#hardcover #nonfiction #malcolmgladwell #socialscience #success #selfhelp #paperback 

Underdogs, Misfits, and the Art of Battling Giants

Uncovers the hidden rules that shape the balance between the weak and the mighty and the powerful and the dispossessed.

David and Goliath

c52a15fa-18f2-4bc6-8bde-25a1ee1acff7-1

Michigan

#business #customers #success #mayihaveyourattention #hilicki
 #simonsinek #stephencovey #dalecarnegie #sherylsandberg #malcolmgladwell

Build a Better Business by Telling Your True Story

What's a businessperson's biggest hidden asset? His or her own true story and authenticity
One's personal identity is the key to one's professional brand. In May I Have Your Attention, Please?, Chris Hilicki illustrates how everyone can be successful by applying their personal experiences to business. Using real-world examples of famous corporations, celebrities, and the guy next door, Hilicki gets readers to use their best-and often most untapped-assets to build a better personal and professional life. Complete with thought-provoking chapter questions and practical exercises that readers can immediately apply to their plans for success, this unique guide offers step-by-step strategies that help readers examine their identity, make a lasting impression, and turn it into a reputation that transforms their businesses.
Chris Hilicki (Nashville, TN) is founder and Vice Chair of Dalmatian Press, one of the U.S.'s most successful children's book companies. Formerly a scientist and now a publishing leader, she regularly speaks before industry leaders, live television audiences, and large conventions. Chris has been interviewed for Forbes, Inc., the Wall Street Journal, Southern Living, and Publishers Weekly and has appeared on television shows as an expert on building brands through the use of personal identity.

May I Have Your Attention, Please

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Maryland

What We Should Know about the People We Don't Know

Malcolm Gladwell, host of the podcast Revisionist History and #1 bestselling author of The Tipping Point, Blink, Outliers, David and Goliath, and What the Dog Saw, offers a powerful examination of our interactions with strangers---and why they often go wrong. How did Fidel Castro fool the CIA for a generation? Why did Neville Chamberlain think he could trust Adolf Hitler? Why are campus sexual assaults on the rise? Do television sitcoms teach us something about the way we relate to each other that isn't true? Talking to Strangers is a classically Gladwellian intellectual adventure, a challenging and controversial excursion through history, psychology, and scandals taken straight from the news. He revisits the deceptions of Bernie Madoff, the trial of Amanda Knox, the suicide of Sylvia Plath, the Jerry Sandusky pedophilia scandal at Penn State University, and the death of Sandra Bland---throwing our understanding of these and other stories into doubt. Something is very wrong, Gladwell argues, with the tools and strategies we use to make sense of people we don't know. And because we don't know how to talk to strangers, we are inviting conflict and misunderstanding in ways that have a profound effect on our lives and our world. In his first book since his #1 bestseller, David and Goliath, Malcolm Gladwell has written a gripping guidebook for troubled times.

Save this search

Malcolm Gladwell

The Tipping Point

Malcolm Gladwell

Blink

Karl Albrecht; Ron Zemke

Service America in the New Economy

Joe Calloway

Indispensable

Terrie Williams; Joe Cooney

The Personal Touch

Malcolm Gladwell

What the Dog Saw

Malcolm Gladwell

Blink

Malcolm Gladwell

Outliers

Malcolm Gladwell

Blink

Malcolm Gladwell

Outliers

Jim Blasingame

Small Business Is Like a Bunch of Bananas

Malcolm Gladwell

Outliers

Malcolm Gladwell

Outliers

Jeanne Bliss

I Love You More Than My Dog

Malcolm Gladwell

Outliers

Malcolm Gladwell

What the Dog Saw

Malcolm Gladwell

Outliers

Malcolm Gladwell

Outliers

Malcolm Gladwell

Outliers

Malcolm Gladwell

Outliers

Malcolm Gladwell

David and Goliath

Malcolm Gladwell

David and Goliath

Chris Hilicki; Andy Andrews (Foreword by)

May I Have Your Attention, Please

Malcolm Gladwell

Talking to Strangers