 #hardcover #Closing2.0 #Sales #Business #Strategy #Confidence #Customer #PsychologicalJourney #Market #Goals Please note the pictures has there are highlighting and notes within￼. Priced accordingly￼ box 3￼ There is a $7.50 purchase minimum when buying from my shop. There is a platform fee, packaging, travel costs and of course my time. My prices are extremely low, and so please if you don’t need another book, please buy one for a friend. Thanks for understanding. 😊I'm on Instagram as karrisbookstore. 

Light Hardcover (1 lb or less)

Texas

How to Close More Sales Faster by Putting the Customer First

The world has changed. The market has changed. The buyer has changed.Now it's time to change the way you close the sale.Jeff Shore delivers a modern and definitive "Version 2.0" for closing that focuses first on the customer. It's an upgraded operating system where closing isn't something you do TO your customer but is something you do FOR your customer.

Closing 2. 0

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A few pen marks and creases in book #hardcover #nonfiction #business #customer #marketing #humancentereddesign #customerexperience #economics 

Hardcover (1 to 2 lbs)

Connecticut

The Power of Putting Customers at the Center of Your Business

What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients?

The solution in each case was a focus on customer experience, the most powerful--and misunderstood--element of corporate strategy today.

Customer experience is, quite simply, how your customers perceive their every interaction with your company. It's a fundamental business driver. Here's proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew twenty-two percent.

In an age when customers have access to vast amounts of data about your company and its competitors, customer experience is the only sustainable source of competitive advantage. But how to excel at it?

Based on fourteen years of research by the customer experience leaders at Forrester Research,Outside In offers a complete roadmap to attaining the experience advantage. It starts with the concept of the Customer Experience Ecosystem--proof that the roots of customer experience problems lie not just with customer-facing employees like your sales staff, but with behind-the-scenes employees like accountants, lawyers, and programmers, as well as the policies, processes, and technologies that all your employees use every day. Identifying and solving these problems has the potential to dramatically increase sales and decrease costs.

Outside In

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Brent Adamson

Matthew Dixon

Pat Spenner

Nick Toman

Selling to the Hidden Influencer Who Can Multiply Your Results

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn't enough. Your success or failure also depends on who you challenge.

Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and champion your products and services across the organization. It turns out that's the last person you need.

Most marketing and sales teams go after low-hanging fruit: buyers who are eager and have clearly articulated needs. That's simply human nature; it's much easier to build a relationship with someone who always makes time for you, engages with your content, and listens attentively. But according to brand-new CEB research--based on data from thousands of B2B marketers, sellers, and buyers around the world--the highest-performing teams focus their time on potential customers who are far more skeptical, far less interested in meeting, and ultimately agnostic as to who wins the deal. How could this be?

The authors of The Challenger Customer reveal that high-performing B2B teams grasp something that their average-performing peers don't: Now that big, complex deals increasingly require consensus among a wide range of players across the organization, the limiting factor is rarely the salesperson's inability to get an individual stakeholder to agree to a solution. More often it's that the stakeholders inside the company can't even agree with one another about what the problem is.

It turns out only a very specific type of customer stakeholder has the credibility, persuasive skill, and will to effectively challenge his or her colleagues to pursue anything more ambitious than the status quo. These customers get deals to the finish line far more often than friendlier stakeholders who seem so receptive at first. In other words, Challenger sellers do best when they target Challenger customers.

The Challenger Customer unveils research-based tools that will help you distinguish the "Talkers" from the "Mobilizers" in any organization. It also provides a blueprint for finding them, engaging them with disruptive insight, and equipping them to effectively challenge their own organization.

The Challenger Customer

967c5209-4c2f-4fdb-97ed-38495d4f353e-1

#hardcover #nonfiction #business #economics #customer

The Simple Truths of Service book by Ken Blanchard and Barbara Glanz in excellent condition.

Overview:
You and your team will love our Simple Truths of Service Gift Book . In this inspirational gift book, the authors tell the unforgettable true story of a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers much more than they expect. This powerful, inspirational book will capture the hearts of all that read it and will help to create customer enthusiasm in your organization. Hardcover; 80 pages.

New York

Inspired by Johnny the Bagger

The Simple Truths of Service

#hardcover #business #economics #customer #leadership

North Carolina

When New Technologies Cause Great Firms to Fail

The bestselling classic on disruptive innovation, renowned author Clayton M. Christensen.

His work is cited by the world's best-known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic bestseller, innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right--yet still lose market leadership. Read this international bestseller to avoid a similar fate.

Clay Christensen--who authored the award-winningHarvard Business Review article "How Will You Measure Your Life?"--explains why most companies miss out on new waves of innovation. No matter the industry, he says a successful company with established products WILL get pushed aside unless managers knowhow and when to abandon traditional business practices. Offering both successes and failures from leading companies as a guide,The Innovator's Dilemma gives you a set of rules for capitalizing on the phenomenon of disruptive innovation.

Sharp, cogent, provocative, and one of the most influential business books of all time--The Innovator's Dilemma is the book no manager or entrepreneur should be without.

Published by Harvard Business Review Press.


The Innovator's Dilemma

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#hardcover #customer #business #economics #hate #leadership #money #nonfiction gently loved, a few scuff marks

Massachusetts

How to Embrace Complaints and Keep Your Customers

These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest--phone, e-mail, and company websites. Offstage haters don't care if anyone else finds out, as long as they get answers. ·Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions--they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations.

Hug Your Haters

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Jay Baer

Ron Zemke

Chip Bell

Light Paperback (1 lb or less)

Arkansas

Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.

Knock Your Socks off Service Recovery

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Pennsylvania

How Net Promoter Companies Thrive in a Customer-Driven World

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.

You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.

In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:

* Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success
* Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers
* Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business

Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

The Ultimate Question 2. 0 (Revised and Expanded Edition)

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#hardcover #business #economics #innovation #ideo #design #customer #customerexperience #ux #userexperience

Minnesota

IDEO's Strategies for Beating the Devil's Advocate and Driving Creativity Throughout Your Organization

The managing director of IDEO and author of The Art of Innovation explains how to incorporate the strategies used by IDEO, a famed design firm, to foster ingenuity and creativity within their organization into one's own corporate culture, explaining how to counter the debilitating influence of the devil's advocate. 30,000 first printing.

The Ten Faces of Innovation

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#company #customer #customerexperience #business

California

Business & Economics

A Whole Company Approach to Delivering Exceptional Customer Experiences

Optimize the customer experience via the cloud to gain a powerful competitive advantage

Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud.

What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology.

 * Learn the keys to competitive advantage in the digital era
 * Gain insight into each element that affects customer experience
 * Harness the power of the cloud to achieve customer success
 * Follow a prescriptive framework for optimizing customer experience

We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.

Save this search

Jeff Shore

Closing 2. 0

Harley Manning; Kerry Bodine; Josh Bernoff

Outside In

Brent Adamson; Matthew Dixon; Pat Spenner; Nick Toman

The Challenger Customer

Brent Adamson; Matthew Dixon; Pat Spenner; Nick Toman

The Challenger Customer

Ken Blanchard; Barbara Glanz

The Simple Truths of Service

Clayton M. Christensen

The Innovator's Dilemma

Jay Baer

Hug Your Haters

Jay Baer

Hug Your Haters

Ron Zemke; Chip Bell

Knock Your Socks off Service Recovery

Fred Reichheld; Rob Markey (As told to)

The Ultimate Question 2. 0 (Revised and Expanded Edition)

Jonathan Littman; Tom Kelley

The Ten Faces of Innovation

Eric Berridge; Marc Benioff (Foreword by)

Customer Obsessed