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Buying on Pango | PangoBooks Help

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Buying on Pango

Information about submitting payment, tracking orders, delivery issues, reviewing sellers, etc.

Renee

By Renee • 26 articles

Can I order books through an international forwarding service?Can I return a book I purchased and get a refund?How do I contact the seller?How do I save an item in my cart for later?How long will it take my book to arrive?I think I purchased a counterfeit book. Does PangoBooks authenticate books?What do the listing conditions mean?

Checking Out/Payment

How do I use Promo codes?What forms of payment can I use on PangoBooks?What if the seller asks me to pay off-platform or pay an additional cost?

Orders in Progress

Can I cancel my order?Can I update my shipping address after placing an order?How do I leave a rating or review for a seller?How do I track my order?I have an issue with the condition of my order. How do I report an issue after delivery?What if I got a notification that my book was delivered but it actually wasn't?What if my order arrived but does not show as delivered on the order?When should I expect my book to be shipped?Will I get my money back if the seller never ships the book?

General

How do I find PangoBooks stores that are offering discounts or free shipping?How do I get a refund?How do I send an offer to a seller?How do I turn off discount notifications from individual sellers?What do the little truck and tag icons on listings mean?What does it mean when a listing has a "Sold," "Archived," or "Store on Vacation" banner?What does it mean when someone sends me an offer for a book I have in my cart?