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When I sell a book, do I have to pay for shipping?
Only if you have set a minimum free shipping amount; Otherwise, the buyer pays for shipping at the time of purchase, and the app will generate a prepaid shipping label for you. All you have to do is print it out.
How do I know where to ship an order?
The app will manage all of the shipping logistics for you. Initially, you will need to set up a return address. After that, the app will generate a prepaid shipping label for you each time you sell. All you have to do is print out the label.
Where do I drop off the book once it is ready to ship?
You can drop it off at the nearest blue USPS collection box that the package will fit in. You can also drop it off at any USPS location. Additionally, if the package will fit in your mailbox, you can mail it right from your home. Don't forget to put the flag up!

Whatever you do, don't wait in line at the Post Office!

What if I don't have a printer?
Our recommendation is to use Office Depot self-service printing. You can email the label to Office Depot, then easily print it out at any of their locations with a code. Find out more details here.
How does Free Shipping work?
As a seller, you can set a minimum free shipping amount. For example, say you select a $30 free shipping minimum. If a buyer spends $30 or more on your bookshelf, they will receive free shipping. The price of shipping will come out of your earnings when released to you. How much can you expect shipping to cost? Bundles average $7 but can range from $4 to $12 depending on the size and quantity of the order. Please consider this when setting your minimum free shipping amount.

As a buyer, you may be able to receive free shipping on a book or bundle. This information will be available on the seller's bookshelf as well as on any of the book's detail pages. If you spend this amount from the seller's bookshelf, shipping will be free.

How is the shipping cost determined?

Shipping cost is determined by the weight range of the book selected by the seller at the time of listing. All books ship via USPS Media Mail.

Shipping cost by weight range:

  • 0 to 2 lb book: $3.57
  • 2 to 4 lb book: $4.97
  • 4 to 6 lb book: $5.97
  • 6 to 8 lb book: $6.97
  • 8 to 10 lb book: $7.97

The best way to determine the weight is with a postal scale; However, we realize that most people do not have one. Most paperback books fall into the 0 to 2 lbs range. An average 2 lb hardcover book is 9.5" tall, 6.25" wide, 1.5" deep, and has about 500 pages. Books smaller than this can safely be listed in the 0 to 2 lb range. Anything larger should be classified in the 2 to 4 lb range. If you suspect the book may weigh more than 4 lbs then it is best to weigh it and select the range accordingly.


Will I get my money back if the seller never ships the book?

Absolutely! We want you to buy with confidence. If the seller never ships the book to you, we will refund the full price you paid, including shipping.

How does it work? If we have not received USPS tracking data within 10 days of purchase you may cancel your order and receive a full refund.

How do I track my order?
When the order ships you will receive an email with a link to track your order. You can also find this link under "My Purchases" in the app.
Can I cancel my order?
You may request to cancel your order up until the time that it is shipped. If you request to cancel an order it must be approved by the seller to ensure that they have not already shipped it.
Can I return a book I purchased and get a refund?
Returns are part of our Purchase Protection program. You may return a book and receive a refund if that book was misrepresented by the seller. For example, if the seller listed the book as "New", and the photos did not show damage but the book you received was clearly not new, then you may return it and get a refund.


What are the costs associated with selling?
The app itself is free. The only cost associated with selling on PangoBooks is a sellers fee of 20% applied to all book sales. We manage the full customer service experience for you and insure your orders up to $100.
Will PangoBooks ever discount the price of my book?
No, as a seller you are in control of your price.
How do I get paid when I sell?

When you sell, we hold onto the funds until 3 days after the book has been delivered. The funds will then be made available in your PangoBooks account.

You may transfer available funds either through PayPal or bank direct deposit. For PayPal, simply link your PayPal account in the app and you can instantly transfer your funds. For direct deposit, simply connect your bank in the app and transfer your funds directly to your bank account.

How do I get started as a seller?
It's easy to get started! The first step is to download the app. Once you have the app, simply click on the "Sell" button on the footer menu and the app will walk you through the process! Check out our sell page for more details.

Have another question?

Get more of your questions answered by the chat bot, or speak with our team. Simply click on that green chat bubble in the lower right corner of your screen.
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