David H. Maister

Charles H. Green

Robert M. Galford

Light Paperback (1 lb or less)

Publisher Fact Sheet David Maister & two elite consultants deliver a dynamic must-read on how to earn & maintain clients' trust & negotiate successful business relationships in today's economy.

The Trusted Advisor

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Gregory B. Northcraft

Margaret A. Neale

Oversized Hardcover (4 to 6 lbs)

Business & Economics

A Management Challenge

Organizational Behavior

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W. Brendan Reddy

Heavy Hardcover (2 to 4 lbs)

Process Consultation for Small Groups and Teams

Intervention Skills

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Michael I. Harrison

Paperback (1 to 2 lbs)

Methods, Models, and Processes

How can organizations handle the opportunities and threats posed by rapidly changing markets and external conditions? How can they improve their overall effectiveness? The Second Edition of this popular book contains up-to-date treatments of techniques and models for diagnosing how organizations deal with challenges like these. The book also shows how consultants and applied researchers can help managers find ways to enhance organizational effectiveness. Completely revised, this edition presents the most recent techniques for gathering and analyzing diagnostic data, covers models and methods for diagnosing organizational designs, everyday practices, fits among organizational components, organizational politics and power relations, and explores the ethical and political dilemmas of consulting and diagnosis. The book retains its original coverage of the process of working with members of a client organization to plan and administer a diagnostic study and communicate its results. It also continues to focus on group processes and the quality of working life.

Diagnosing Organizations

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Fran Rees

Facilitation Skills

Improve group results as a successful leader-facilitator Now you can reap the benefits of a more facilitative, participative style of leadership! How to Lead Work Teams will help you increase cooperation and job satisfaction, raise productivity and quality levels, and gain a more favorable view of your leadership abilities through facilitation. It describes exactly what facilitation is and what it is not and how to do it effectively. It shows you how to: Involve others, build consensus, and get commitment Help others solve problems and make decisions Use the knowledge and experience of all employees Develop and lead a team Use group process to run effective team meetings This book is especially helpful for someone who is new to managing or leading a team. It will also help experienced team leaders refine the role of leader-facilitator. And it will help team members understand how facilitation works and how they can enhance the process. To read the first chapter from this book, click here.

How to Lead Work Teams

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Edwin M. Bridges

Philip Hallinger

Messy, real-life problems provide the starting point for learning in a radically transformed instructional environment. In problem-based learning (PBL), students in educational administration classes--aspiring and current principals--jointly decide how to deal with the problems and learn leadership skills by facilitating collaboration and building consensus. This book seeks to convey how PBL can become a vehicle for building meaningful connections among research, theory, and practice in the classroom. Chapter 1 elaborates the model, illustrates how it has been used to prepare school leaders, and contrasts PBL with the case method. Chapters 2 through 4 offer strategies for developing PBL instructional materials, describe the instructor's role in implementing PBL in the classroom, and provide suggestions for developing multiple approaches to student assessment. The fifth chapter explores how PBL can be integrated in Ed.D. research, and how PBL can help doctoral students appropriately apply research, theory, and knowledge to problems that arise from educational policy and practice. The final chapter discusses instructional and curricular issues that arise during the implementation process. Appendices contain a sample PBL project, notes of project writing, a sample course syllabus, a project planning form, and a sample evaluation of a student project. One figure and three tables are included. (Contains 54 references.) (LMI)

Implementing Problem-Based Learning in Leadership Development

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Kerry Patterson

Joseph Grenny

Ron McMillan

Al Switzler

The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Crucial Conversations: Tools for Talking When Stakes Are High

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Willis Harman

The New Age Revolution in the Way We Think

In the tradition of the bestselling Aquarian Conspiracy comes the first scientific basis for New Age thinking from one of the nation's most widely recognized thinkers, and the author of Higher Creativit and An Incomplete Guideto the Future.

Global Mind Change

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Roger E. Allen

Light Hardcover (1 lb or less)

In which a Very Important Bear and his friends are introduced to a Very...

Combining the well-known characters and stories of A. A. Milne with ideas on how to maintain positive management techniques, a professional engineer presents a lighter look at setting objectives, developing communication and leadership skills, and more. 100,000 first printing. $100,000 ad/promo.

Winnie-the-Pooh on Management

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John D. W. Beck

Neil M. Yeager

Mastering the Four Styles of Leadership to Build High-Performing Teams

A hands-on, proven approach to mastering the art and science of leadership. Based on 10 years of development and research with thousands of managers at hundreds of seminars, the authors have devised the L4 System which consists of a highly refined method for working with individuals and groups that promotes teamwork, maximizes potential and totally utilizes resources.

The Leader's Window

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Max De Pree

Explores leadership as an art that must be felt, experienced, and created and discusses how to apply leadership abilities and a sense of integrity to business management situations

Leadership Is an Art

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Edgar H. Schein

Lessons for Managers and Consultants

Study of management and human processes in organization. Reaffirms the concept of process consultation as a viable model of how to work with human systems; discusses cultural rules of interaction, initiating and managing change, intervention strategy, tactics and style, and emerging issues in process consultation.

Process Consultation

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Thomas P. Flannery

Hardcover (1 to 2 lbs)

Dynamic Compensation for Changing Organizations

While most businesses have been radically updating their notions of quality, service, customers and hierarchy, they have done nothing to modernize their pay philosophies or strategies for decades. The authors identify the four most common organizational work cultures, and explain how to align innovative pay policies with each type.

People, Performance and Pay

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Ralph D. Stacey

Combining insights from the new science of complexity with insights from psychoanalysis, Stacey posits that repressing the anxiety caused by the unstable, ever-changing nature of today's business world also represses the creative impulses - the "spaces for novelty" - that allow members of a workforce to produce their best work. Using the science of complexity as a starting point, he pulls together many insights into behavior and organizational functioning that currently lie at the edges of research and practice. This book invites people to explore what the new science might mean for understanding life in organizations, and shows how it can be used as a framework for understanding the processes that produce emergence rather than intentional strategies. Stacey presents an entirely new perspective on what it means for an organization to learn.

Complexity and Creativity in Organizations

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Geoffrey M. Bellman

Bringing Who You Are to What You Do

A selection of the Executive Program Book Club For anyone who wants to know what consulting is really like as a career, as a living, as a way of life. This book shows you how to make consulting rewarding--both financially and personally. You'll learn about the practical issues of managing time, clients, money-as well as broader concerns, such as how to balance work with family life. The Consultant's Calling covers: The consultant as leader The work consultants do and how they do it The formula for a strong consultant-client partnership Making your way in the marketplace

The Consultant's Calling

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Rosabeth Moss Kanter

Heavy Paperback (2 to 4 lbs)

This text is based upon a wide-ranging, five-year study of some of the world's most successful companies including Kodak, IBM, Ford and CBS. It shows how to be a success in the rapidly changing corporate market place.

When Giants Learn to Dance

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Richard L. Knowdell

Elizabeth Branstead

Milan Moravec

Strategic Transition Options for Organizations and Individuals

From Downsizing to Recovery

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Ralph H. Kilmann

Mary J. Saxton

Roy Serpa

"Brings together leading authorities' major approaches to understanding, managing, and changing organizational cultures. Presents methods for identifying cultural norms, strengthening positive aspects of existing cultures, and building new cultures to support organizational goals and strategies."--Sloan Management Review

Gaining Control of the Corporate Culture

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Todd D. Jick

Text and Cases

Managing Change

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Margaret J. Wheatley

Learning about Organization from an Orderly Universe

Using new science discoveries in quantum physics, class theory & biology to improve leadership, organizations & life.

Leadership and the New Science

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Peter F. Drucker

The Community of the Future

This collection from the world's top thinkers shows us the challenges we face in building the communities of the future and what we can do today to prepare.

The Drucker Foundation

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Spencer Johnson

The Gift for Changing Times

An extended retelling of the original classic parable follows a young man's search for an elusive gift that holds the promise of work fulfillment, a quest that is complicated by his fears about the future.

The Present

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Thomas A. Stewart

How the Knowledge Economy Is Creating New Challenges for Corporations and New Opportunities for the People Who Work for Them

Knowledge has become the most important factor in economic life.  It is the chief ingredient of what we buy and sell, the raw material with which we work. Intellectual capital--not natural resources, machinery, or even financial capital--has become the one indispensable asset of corporations. Intellectual Capitalis a groundbreaking book, visionary in scope and immediately practical in application.  It offers powerful new ways of looking at what companies do and how to lead them.  This is the first book to show how to turn the untapped, unmapped knowledge of an organization into its greatest competitive weapon.  It reveals how to unlock the value of hidden assets; how to find them in the talent of a company's people, the loyalty of its customers, and the collective knowledge embodied in an organization's culture, systems, and processes.  And it shows how to manage these vital assets--which until now have largely been ignored. Dazzling in its ability to make conceptual sense of the economic revolution we are living through,Intellectual Capitalcuts through the vague rhetoric of "paradigm shifts" to show how the Information Age economy really works--and how to make it work for you and your business. Thomas A. Stewart is an award-winning member of the board of editors ofFortune  magazine.  He pioneered the field of intellectual capital in a series of landmark articles that earned him an international reputation as the chief expert on the subject.  The Planning Forum called him "the leading proponent of knowledge management in the business press," andBusiness Intelligence, a British research group, gave him a special award for his outstanding contributions to the field.  He lives in Manhattan.

Intellectual Capital

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Tom Wolfe

The maestro storyteller and reporter provocatively argues that what we think we know about speech and human evolution is wrong. "A whooping, joy-filled and hyperbolic raid on, of all things, the theory of evolution." (Dwight Garner, New York Times) Tom Wolfe, whose legend began in journalism, takes us on an eye-opening journey that is sure to arouse widespread debate. THE KINGDOM OF SPEECH is a captivating, paradigm-shifting argument that speech--not evolution--is responsible for humanity's complex societies and achievements. From Alfred Russel Wallace, the Englishman who beat Darwin to the theory of natural selection but later renounced it, and through the controversial work of modern-day anthropologist Daniel Everett, who defies the current wisdom that language is hard-wired in humans, Wolfe examines the solemn, long-faced, laugh-out-loud zig-zags of Darwinism, old and Neo, and finds it irrelevant here in the Kingdom of Speech.

The Kingdom of Speech

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Susan Tamblyn

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David H. Maister; Charles H. Green; Robert M. Galford