Warren R. Plunkett

Raymond F. Attner

Gemmy S. Allen

Oversized Hardcover (4 to 6 lbs)

Idaho

Business & Economics

Meeting and Exceeding Customer Expectations

The ninth edition of MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Management

b5bc5e5f-51c9-44cf-80c5-cfaa068c8204-0

Colleen Hoover

Paperback (1 to 2 lbs)

A Novel

Beloved #1 New York Times bestselling author of It Ends With Us and All Your Perfects returns with an unforgettable love story between a writer and his unexpected muse. Fallon meets Ben, an aspiring novelist, the day before her scheduled cross-country move. Their untimely attraction leads them to spend Fallon’s last day in Los Angeles together, and her eventful life becomes the creative inspiration Ben has always sought for his novel. Over time and amidst the various relationships and tribulations of their own separate lives, they continue to meet on the same date every year. Until one day Fallon becomes unsure if Ben has been telling her the truth or fabricating a perfect reality for the sake of the ultimate plot twist. Can Ben’s relationship with Fallon—and simultaneously his novel—be considered a love story if it ends in heartbreak?

November 9

9b0e92c1-2f78-4344-9db2-69b47a5c7a62-1

Sara Donati

An enthralling epic about two trailblazing female doctors in nineteenth-century New York from the international bestselling author of The Gilded Hour.

Obstetrician Dr. Sophie Savard returns home to the achingly familiar rhythms of Manhattan in the early spring of 1884 to rebuild her life after the death of her husband. With the help of Dr. Anna Savard, her dearest friend, cousin, and fellow physician, she plans to continue her work aiding the disadvantaged women society would rather forget.

As Sophie sets out to construct a new life for herself, Anna's husband, Detective Sergeant Jack Mezzanotte, calls on them both to consult on two new cases: the wife of a prominent banker has disappeared into thin air, and the corpse of a young woman is found with baffling wounds that suggest a killer is on the loose. In New York, it seems that the advancement of women has brought out the worst in some men. Unable to ignore the plight of New York's less fortunate, these intrepid cousins draw on all their resources to protect their patients.

Where the Light Enters

c126cb69-6ced-4947-ab9e-570831e20756-1

Heavy Paperback (2 to 4 lbs)

A rich, passionate, multilayered portrayal of family strength and endurance from bestselling author Sara Donati
 
In the spring of 1824, in the remote village of Paradise on the New York frontier, Nathaniel and Elizabeth Bonner celebrate a glorious reunion as their children return from far-off places: Lily and her husband from Italy, and Martha Kirby, the Bonners' ward, from Manhattan. In the peace that follows a devastating flood, childhood friends Martha and Daniel, Lily's twin brother, suddenly begin to see each other in a new light. But their growing bond is threatened when Martha's estranged mother arrives back in Paradise. Jemima Southern is a dangerous schemer who has destroyed more than one family, and her anger touches everyone, as do her secrets. Has Jemima come to claim her daughter--or does she have other, darker motives? Whatever transpires, Martha, Daniel, and all the Bonners must stand united against the threats to both heart and home.

The Endless Forest

fb310707-e95d-4ba3-8647-e8410f5fed7e-1

Light Paperback (1 lb or less)

In an icy, untamed world of pristine beauty, a husband and wife are torn apart by fate but reunited forever by a love that can't be broken....

An unforgettable love comes alive in this masterful epic of passion, treachery, and adventure....

Award-winning author Sara Donati's debut novel, Into the Wilderness, was hailed as "one of those rare stories that let you breathe the air of another time" (Diana Gabaldon). Now, in an eloquent blend of fact and fiction, Donati re-creates her beloved characters from Into the Wilderness in an enthralling new tale of romance and adventure.

Elizabeth and Nathaniel Bonner have settled into their life together at the edge of the New-York wilderness in the winter of 1794. But soon after Elizabeth gives birth to healthy twins, Nathaniel learns that his father has been arrested in British Canada. Forced to leave Hidden Wolf Mountain to help his father in Montreal, Nathaniel himself is imprisoned and in danger of being hanged as a spy.

In a desperate bid to save her husband, Elizabeth bundles her infants and sets out through the snowy wilderness and across treacherous waterways on the dangerous trek to Canada. But she soon discovers that freeing her husband will take every ounce of her courage and inventiveness -- and will threaten her with the loss of what she loves most: her children.

Torn apart, the Bonners must embark on yet another perilous voyage, this time all the way across the ocean to the heart of Scotland, where a destiny they could never have imagined awaits them....

Dawn on a Distant Shore

6af8160e-0722-424c-9950-767414bc1755-1

With epic sweep and breathtaking adventure, Sara Donati's bestselling saga of an Early American family's struggle for survival in the Northeast wilderness continues with the story of an indomitable woman and an unforgettable journey of redemption across a young nation threatened by the flames of war.

The year is 1812 and Hannah Bonner has returned to her family's mountain cabin in Paradise. But Nathaniel and Elizabeth Bonner can see that Hannah is not the same woman as when she left. For their daughter has come home without her husband and without her son...and with a story of loss and tragedy that she can't bear to tell. Yet as Hannah resumes her duties as a gifted healer among the sick and needy, she finds that she is also slowly healing herself. Little does she realize that she is about to be called away to face her greatest challenge ever.

As autumn approaches, news of the latest conflict with Britain finds the young men of Paradise--including eighteen-year-old Daniel Bonner--eager to take up arms. Against their better judgment, Nathaniel and Elizabeth must let him go, just as they must let his twin sister Lily, a stubborn beauty, pursue her independence in Montreal. But on the eve of the War of 1812, an unexpected guest arrives from Scotland: It is the Bonners' distant cousin, the newly widowed Jennet Scott of Carryckcastle. Far from home, Lily and Jennet will each learn the price of pursuing their dreams and the possibility of true love.

But it's Hannah herself who must risk everything once more--this time to save Daniel, who's been taken prisoner by the British. As the distant thunder of war threatens Paradise, Hannah may learn to live--and maybe love--again in one final act of courage, duty, and sacrifice.

A gifted writer, a master storyteller, and a first-rate historian, Sara Donati has written a powerful, poignant, and movingly romantic novel that chronicles the lives and adventures of a family as compelling and unforgettable as any in American fiction.

Fire along the Sky

794d6965-50f4-4d6e-ad69-ba9c42f8272d-1

In her extraordinary novels Into the Wilderness and Dawn on a Distant Shore, award-winning writer Sara Donati deftly captured the vast, untamed wilderness of late-eighteenth-century New York and the trials and triumphs of the Bonner family. Now Donati takes on a new and often overlooked chapter in our nation’s past—and in the life of the spirited Bonners—as their oldest daughter, the brave and beautiful Hannah, comes of age with a challenge that will change her forever. Masterfully told, this passionate story is a moving tribute to a resilient, adventurous family and a people poised at the brink of a new century. It is the spring of 1802, and the village of Paradise is still reeling from the typhoid epidemic of the previous summer. Elizabeth and Nathaniel Bonner have lost their two-year-old son, Hannah’s half brother Robbie, but they struggle on as always: the men in the forests, the twins Lily and Daniel in Elizabeth’s school, and Hannah as a doctor in training, apprenticed to Richard Todd. Hannah is descended from healers on both sides—one Scots grandmother and one Mohawk—and her reputation as a skilled healer in her own right is growing. After a long night spent attending to a birth, Elizabeth and Hannah encounter an escaped slave hiding on the mountain. She calls herself Selah Voyager, and she is looking for Curiosity Freeman—a former slave herself, one of the village’s wisest women and Elizabeth’s closest friend. The Bonners take Selah, desperately ill, to Lake in the Clouds to care for her, and with that simple act they are drawn into the secret life that Curiosity and Galileo Freeman and their grown children have been leading for almost ten years. The Bonners will do what they must to protect the Freemans, just as Hannah will protect her patient, who presents more than one kind of challenge. For a bounty hunter is afoot—Hannah’s childhood friend and first love, Liam Kirby. While Elizabeth and Nathaniel undertake a treacherous journey through the endless forests to bring Selah to safety in the north, Hannah embarks on a very different journey to New-York City, with two goals: to learn the secrets of vaccination against smallpox, a disease that threatens Paradise, and to find out what she can about Liam’s immediate past and what caused him to change so drastically from the boy she once loved. The obstacles she faces as a woman and a Mohawk make her confront questions long avoided about her place in the world. Those questions follow her back to Paradise, where she finds that the medical miracle she brings with her will not cure prejudice or superstition, nor can it solve the problem of slavery. No sooner have the Bonners begun to rebound from their losses—old and new—than they find themselves confronted by more than one old enemy in a battle that will test the strength of their love for one another. Hannah faces the decision she has always dreaded: will she make a life for herself in a white world, or among her mother’s people?

Lake in the Clouds

d0dc87cb-d595-47f9-a8ed-d00625be265e-1

Karen Traviss

Following the eruption of the bloody Clone Wars at the battle of Geonosis, both sides remain deadlocked in a stalemate that can be broken only by elite warrior teams like Omega Squad, clone commandos with terrifying combat skills and a lethal arsenal. . . .

For Omega Squad, deployed deep behind enemy lines, it’s the same old special ops grind: sabotage, espionage, ambush, and assassination. But when Omega Squad is rushed to Coruscant, the war’s most dangerous new hotspot, the commandos discover they’re not the only ones penetrating the heart of the enemy.

A surge in Separatist attacks has been traced to a network of Sep terror cells in the Republic’s capital, masterminded by a mole in Command Headquarters. To identify and destroy a Separatist spy and terror network in a city full of civilians will require special talents and skills. Not even the leadership of Jedi generals, along with the assistance of Delta squad and a certain notorious ARC trooper, can even the odds against the Republic Commandos. And while success may not bring victory in the Clone Wars, failure means certain defeat.

Also includes the bonus story Omega Squad: Targets by Karen Traviss!

Triple Zero: Star Wars Legends (Republic Commando)

a2b49ff9-23ce-4fc1-a52b-75668973bb60-1

Deepak Chopra

Unleashing Your Infinite Potential

Is it possible to venture beyond daily living and experience heightened states of awareness? Deepak Chopra says that higher consciousness is available here and now.

"Metahuman helps us harvest peak experiences so we can see our truth and mold the universe's chaos into a form that brings light to the world."--Dr. Mehmet Oz, attending physician, New York-Presbyterian, Columbia University 

New York Times bestselling author Deepak Chopra unlocks the secrets to moving beyond our present limitations to access a field of infinite possibilities. How does one do this? By becoming metahuman.

To be metahuman, however, isn't science fiction and is certainly not about being a superhero. To be metahuman means to move past the limitation constructed by the mind and enter a new state of awareness where we have deliberate and concrete access to peak experiences that can transform people's lives from the inside out.

Humans do this naturally--to a point. For centuries the great artists, scientists, writers, and many so-called ordinary people have gone beyond the everyday physical world. But if we could channel these often bewildering experiences, what would happen? Chopra argues we would wake up to experiences that would blow open your body, mind, and soul.

Metahuman invites the reader to walk the path here and now. Waking up, we learn, isn't just about mindfulness or meditation. Waking up, to become metahuman, is to expand our consciousness in all that we think, say, and do. 

By going beyond, we liberate ourselves from old conditioning and all the mental constructs that underlie anxiety, tension, and ego-driven demands. Waking up allows life to make sense as never before. To make this as practical as possible, Chopra ends the book with a 31-day guide to becoming metahuman. Once you wake up, he writes, life becomes transformed, because pure consciousness--which is the field of all possibilities--dawns in your life. Only then does your infinite potential become your personal reality.

Metahuman

6c0a9be6-5293-442b-828f-addf0efbe5b9-1

Jennifer Donnelly

Hardcover (1 to 2 lbs)

An angry, grieving seventeen-year-old musician facing expulsion from her prestigious Brooklyn private school travels to Paris to complete a school assignment and uncovers a diary written during the French revolution by a young actress attempting to help a tortured, imprisoned little boy--Louis Charles, the lost king of France.

Revolution

3ef68496-6f64-448c-bd73-6ac3230a47b4-1

Faith Justice

Jennifer Quinlan

One woman battles the coming Dark Ages. "Twilight Empress" tells the little-known story of a remarkable woman: Placidia, sister to one of the last Roman Emperors. Roman Empress and Gothic Queen, Placidia does the unthinkable: she rules the failing Western Roman Empire. A life of ambition, power, and intrigue she doesn't seek, but can't refuse, her actions shape the face of Western Europe for centuries. A woman as well as an empress, Placidia suffers love, loss, and betrayal. Can her intelligence, tenacity, and ambition help her survive and triumph over scheming generals, rebellious children, and Attila the Hun?

Twilight Empress

08034b5f-7eb9-4db5-8aca-07fe2551f120-0

Marcella Bell

"Filled with deep emotion and intense spark, Marcella Bell brings grit, spark and brilliance to western romance! Marcella Bell is one to watch!"--Maisey Yates, New York Times bestselling author



The world watches on as reality TV meets rodeo in this competition like no other. In front of the cameras, Lil and AJ are each other's biggest rivals. Off-screen, it's about to get a whole lot more complicated...



At thirty-six, undefeated rodeo champion AJ Garza is supposed to be retiring, not chasing after an all-new closed-circuit rodeo tour with a million-dollar prize. But with the Houston rodeo program that saved him as a wayward teen on the brink of bankruptcy, he'll compete. And he'll win.



Enter Lilian Sorrow Island. Raised by her grandparents on the family ranch in Muskogee, Oklahoma, Lil is more a cowboy than city boy AJ will ever be. It shows. She's not about to let him steal the prize that'll save her ranch, even if he is breathtakingly magnificent, in pretty much every way going...



This summer, in this bold, uplifting novel, Marcella Bell reminds us that even when it comes to rodeo, romance is the wildest ride of all!



A Closed Circuit Novel

The Wildest Ride

0918cce7-53a8-459f-8924-506249d69f0e-1

Marjorie Eccles

In 1919 in the small English village of Broughton Underhill, former police sergeant Herbert Reardon struggles to solve two murders, one before World War I and one just after, that just may be linked. By the author of Last Nocturne.

Broken Music

ee35e273-c75b-40f7-b3f4-e81f59bce094-1

Julianne MacLean

Abbie MacIntyre is living the dream in the picturesque Nova Scotia town she calls home. She is a successful surgeon, is married to a handsome cardiologist, and has a model teenage son who is only months away from going off to college. But then one fateful night, everything changes. When a drunk driver hits her car, Abbie is rushed to the hospital. She survives, but the accident forces unimaginable secrets out into the open and plagues Abbie with nightmares so vivid that she starts to question her grip on reality. Her perfect life begins to crack, and those cracks threaten to shatter her world completely. The search for answers will test her strength in every way—as a wife, a career woman, and a mother—but it may also open the door for Abbie to move forward, beyond anger and heartbreak, to find out what she is truly made of. In learning to heal and trust again, she may just find new hope in the spaces left behind.

A Curve in the Road

f4d7f470-044a-4946-9627-94b7bda606cf-1

Alice Hoffman

Light Hardcover (1 lb or less)

Presents a series of interlinking stories that capture the lives and fortunes of the various occupants of an old Massachusetts house over the course of two centuries.

Blackbird House

c64575e4-452e-4424-9b58-0566105660e2-1

Kevin J. Anderson

Rebecca Moesta

Kevin J. Anderson is the author of the Star Wars: Jedi Academy trilogy, the Star Wars novel, Darksaber, and the comic series The Sith War for Dark Horse comics and the science fiction novel Blindfold. He has edited several Star Wars anthologies, including Tales From The Mos Eisley Cantina. He is a New York Times bestselling author and lives in California with his wife, Rebecca Moesta.

The Shadow Academy

7b4ec1e9-cdfb-4dcb-a3bc-c8937aa416b6-1

Barbara Hambly

In Children of the Jedi,nbsp;nbsp;Barbara Hambly introduces a new character: Callista, anbsp;nbsp;brave Jedi warrior of long ago who gave her lifenbsp;nbsp;to foil one of the Empire's darkest plans, a plotnbsp;nbsp;to destroy a stronghold that was sanctuary for thenbsp;nbsp;wives and children of the Jedi knights. Suddenly,nbsp;nbsp;the dreadnought is rearming itself, intent onnbsp;nbsp;destruction. Only Luke Skywalker can feel its evilnbsp;nbsp;presence as well as the mysterious influence ofnbsp;nbsp;that powerful woman who should have died decades ago.

Children of the Jedi: Star Wars Legends

d21025bc-90b4-4560-96b8-6e65ab48e673-1

Sophie Jordan

The Rogue Files

Sometimes the man of your dreams . . . Shop girl Poppy Fairchurch knows it’s pointless fantasizing about the Duke of Autenberry. Still, dreams can’t hurt anyone . . . unlike the carriage Poppy spies bearing down upon the unsuspecting duke. After she pulls him to safety, the duke lapses into a coma and Poppy is mistaken for his fiancée. But one person isn’t fooled: his arrogant and much too handsome half-brother, Struan Mackenzie. Soon Poppy isn’t sure what she wants more . . . the fantasy of her duke or the reality of one smoldering Scot who challenges her at every turn. . . . is not who you think. An illegitimate second son, Struan may have built an empire and established himself as one of the wealthiest men in Britain, but he knows he will always be an outsider among the ton. Just like he knows the infuriating Poppy is a liar. There’s no way the haughty Duke of Autenberry would deign to wed a working class girl. It doesn’t matter how charming she is. Or tempting. Or how much Struan wants her for himself.

While the Duke Was Sleeping

808e4c0e-2982-4102-9b8f-d3c9734d9570-1

Mary Balogh

In this classic tale, New York Times bestselling author Mary Balogh introduces a hero like no other: Miles Ripley, London's most irresistible bachelor, who's about to lose his heart to the last person he ever expected to love--his wife.


When Abigail Gardiner knocks at the door of Miles Ripley, Earl of Severn, the last thing she expects is a marriage proposal. Desperate, she'd come to this charismatic stranger's home to plead for her future. Instead she shocks them both by saying yes. Her impulsive decision will have consequences neither she nor her new husband can foresee. For Miles has his own reasons for marrying her. And Abigail is harboring a secret of her own. As distrust gives way to desire . . . as, together, they give in to the pleasures of the marriage bed, a devastating scandal threatens their future. Now these two wary hearts will risk ruin and disgrace for a love that has changed them both forever--the kind all seek, but few ever find.

The Ideal Wife

0cecf3a6-c6ea-4e2e-ae90-cbe271dfa955-1

Kate Quinn

Featuring an exclusive excerpt from Kate Quinn's next incredible historical novel, THE HUNTRESS NEW YORK TIMES & USA TODAY BESTSELLER #1 GLOBE AND MAIL HISTORICAL FICTION BESTSELLER One of NPR's Best Books of the Year! One of Bookbub's Biggest Historical Fiction Books of the Year! Reese Witherspoon Book Club Pick! The 2017 Girly Book Club Book of the Year! A Summer Book Pick from Good Housekeeping, Parade, Library Journal, Goodreads, Liz and Lisa, and BookBub In an enthralling new historical novel from national bestselling author Kate Quinn, two women—a female spy recruited to the real-life Alice Network in France during World War I and an unconventional American socialite searching for her cousin in 1947—are brought together in a mesmerizing story of courage and redemption. 1947. In the chaotic aftermath of World War II, American college girl Charlie St. Clair is pregnant, unmarried, and on the verge of being thrown out of her very proper family. She's also nursing a desperate hope that her beloved cousin Rose, who disappeared in Nazi-occupied France during the war, might still be alive. So when Charlie's parents banish her to Europe to have her "little problem" taken care of, Charlie breaks free and heads to London, determined to find out what happened to the cousin she loves like a sister. 1915. A year into the Great War, Eve Gardiner burns to join the fight against the Germans and unexpectedly gets her chance when she's recruited to work as a spy. Sent into enemy-occupied France, she's trained by the mesmerizing Lili, the "Queen of Spies", who manages a vast network of secret agents right under the enemy's nose. Thirty years later, haunted by the betrayal that ultimately tore apart the Alice Network, Eve spends her days drunk and secluded in her crumbling London house. Until a young American barges in uttering a name Eve hasn't heard in decades, and launches them both on a mission to find the truth...no matter where it leads. “Both funny and heartbreaking, this epic journey of two courageous women is an unforgettable tale of little-known wartime glory and sacrifice. Quinn knocks it out of the park with this spectacular book!”—Stephanie Dray, New York Times bestselling author of America's First Daughter

The Alice Network

934177a8-b4cb-46e2-8803-7107d095ccdf-1

A Twisted Tale

Conceal, Don’t Feel

The U.P. Trail

Of Sword and Shadow

Trisha Telep

13 Dystopian Tales of Desire

Young love has always had its challenges, but even so, the world falling apart at its seams is a pretty big obstacle. This stellar collection of YA dystopian tales explores survival of the fittest in terms of love, passion, and humanity. When the survival of the human race is at stake, what will it take for the bond between two people to hold strong together? Featuring some of the most well known and best-selling names of the dystopian genre, as well as the hottest up-and-coming authors, this anthology includes works from Jeanne DuPrau (City of Ember), Kiera Cass (The Selection), William Sleator (Interstellar Pig), Jesse Karp (Those That Wake), Diana Peterfreund (Secret Society Girl), Carrie Vaughn (The Kitty Norville Series), and Carrie Ryan (New York Times bestseller The Forest of Hands and Teeth).

Browse by categories

Warren R. Plunkett; Raymond F. Attner; Gemmy S. Allen

Management

Colleen Hoover

November 9

Sara Donati

Where the Light Enters

Sara Donati

The Endless Forest

Sara Donati

Dawn on a Distant Shore

Sara Donati

Fire along the Sky

Sara Donati

Lake in the Clouds

Karen Traviss

Triple Zero: Star Wars Legends (Republic Commando)

Deepak Chopra

Metahuman

Jennifer Donnelly

Revolution

Faith Justice; Jennifer Quinlan

Twilight Empress

Marcella Bell

The Wildest Ride

Marjorie Eccles

Broken Music

Julianne MacLean

A Curve in the Road

Alice Hoffman

Blackbird House

Kevin J. Anderson; Rebecca Moesta

The Shadow Academy

Barbara Hambly

Children of the Jedi: Star Wars Legends

Sophie Jordan

While the Duke Was Sleeping

Mary Balogh

The Ideal Wife

Kate Quinn

The Alice Network

Jen Calonita

Conceal, Don’t Feel

Zane Grey

The U.P. Trail

A.L. Sowards

Of Sword and Shadow

Trisha Telep

Brave New Love

Get The App