Jim Marshall

Tracey Laorenza

A must read if you work in 911 dispatch, know someone who does, or are simply curious about what it’s like to work in 911. This book is the most recommended by mental health professionals who work with 911 dispatchers/operators (that’s where I originally heard about it). This book is full of practical advice to withstanding the stress of 911, descriptions of the psychology behind stress and resilience, as well as personal stories from call receivers, dispatchers, and mental health professionals. 

I only read a few chapters before leaving my job in 911 (no this book didn’t make me leave 🤣). The inside pages are in perfect condition. The spine has some minor damage on the top and bottom edge (pictured). 

Heavy Paperback (2 to 4 lbs)

A Comprehensive Guide to Surviving and Thriving Together in the 9-1-1 Center

9-1-1 telecommunicators are heavily exposed to traumatic stressors in the line of duty as our nation's Very First Responders. They struggle with PTSD at a rate believed to be four to five times higher than the general public. These 9-1-1 Professionals and their leaders must be equipped to protect their own well-being, and to safeguard the performance of our 9-1-1 centers facing an ever more demanding future. The 911 Training Institute is proud to announce the release of a book that will finally meet this need: The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. This volume, edited by Jim Marshall and Tracey Laorenza, brings together an unprecedented group including 9-1-1 frontliners, their managers, joined by subject matter experts in public-safety, mental health and public administration. Together they deliver powerful stories and fascinating science revealing the health risks faced by "9-1-1Pros" and a full spectrum of solutions to manage these risks and optimize the personal and organizational well-being in our 9-1-1 centers. This book stands alone in the 9-1-1 industry and serves as essential training for all front-line dispatchers, supervisors, and managers/directors. It is also imperative reading for all those who influence and benefit from 9-1-1 emergency services: field responders, government officials, mental health professionals; all organizations that aid public-safety agencies; and, all those family and friends who love a dispatcher. Dispatchers face very high stakes every day. Our investment as a nation of 9-1-1 stakeholders in supporting and empowering them must be equally as high.

The Resilient 911 Professional

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Gregory Koukl

Light Paperback (1 lb or less)

How the World Began, How It Ends, and Everything Important That Happens in Between





Biblical Christianity is more than just another private religious view. It's more than just a personal relationship with God or a source of moral teaching.

Christianity is a picture of reality.

It explains why the world is the way it is. When the pieces of this puzzle are properly assembled, we see the big picture clearly. Christianity is a true story of how the world began, why the world is the way it is, what role humans play in the drama, and how all the plotlines of the story are resolved in the end.

In The Story of Reality, bestselling author and host of Stand to Reason, Gregory Koukl, explains the five words that form the narrative backbone of the Christian story. He identifies the most important things that happen in the story in the order they take place:

 * God
 * Man
 * Jesus
 * Cross
 * Resurrection

If you are already a Christian, do you know and understand the biblical story And for those still seeking answers to the questions of life, this is an invitation to hear a story that explains the world in a way nothing else will. This story can change your life forever.

The Story of Reality

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John F. MacArthur

Never read. It’s been sitting on my bookshelf for a few years. Very good condition and I’m super picky about the condition of used books 😜. 

Fighting for Certainty in an Age of Deception

Reclaims the unwavering certainty of God's truth and anchors Christians in the eternal immovable promises that are found in His word, helping Christians escape from the crossfire between alternative Christian histories, emerging faulty texts, and a cultural push to eliminate the absolute truth altogether.

Samantha

@samantha54229

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Jim Marshall; Tracey Laorenza

The Resilient 911 Professional

Gregory Koukl

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John F. MacArthur

The Truth War

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