Fred Reichheld

Rob Markey

Light Hardcover (1 lb or less)

Utah

How Net Promoter Companies Thrive in a Customer-Driven World

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.

You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.

In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:

* Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success
* Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers
* Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business

Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

The Ultimate Question 2. 0 (Revised and Expanded Edition)

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Joel Manby

Seven Timeless Principles for Effective Leaders





Updated and Expanded Edition of the Leadership Bestseller

Harness the meaning of love, the verb, to improve your corporate culture and bottom line with the help of Joel Manby, former President and CEO of both SeaWorld Parks & Entertainment and Herschend Enterprises. Joel won the respect of America with his appearance on the CBS reality TV series Undercover Boss.

A highly successful corporate executive, Joel Manby is unlike most other CEOs. As the 18 million viewers of Undercover Boss witnessed, Manby has a unique style of leadership--servant leadership--which has a profound impact on his employees.

In this updated and expanded edition of Love Works, Manby demonstrates that leading with love is effective even in extremely difficult business environments, which he experienced at SeaWorld. With an all-new introduction and two additional chapters, Manby shares more of his own leadership and personal stories, giving insight that will help you become a more effective leader by:

 * Cultivating a culture that builds improved employee engagement and long-term success
 * Outlining seven time-proven principles that break down the natural walls within the workplace
 * Overcoming personal failures at work and home
 * Empowering your managers and employees
 * Disarming difficulties in the workplace

Discover the truth of the power of love to change the course of your business and your life today!

Love Works

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Nikki Smith

Nikki Smith

@nikki565580

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Fred Reichheld; Rob Markey

The Ultimate Question 2. 0 (Revised and Expanded Edition)

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Love Works

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Fred Reichheld; Rob Markey

The Ultimate Question 2. 0 (Revised and Expanded Edition)

Joel Manby

Love Works

Get The App