Chip Conley

Tony Hsieh

Light Hardcover (1 lb or less)

Business & Economics

How Great Companies Get Their Mojo from Maslow

After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley's company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow's iconic Hierarchy of Needs. This book explores how Conley's company "the second largest boutique hotelier in the world" overcame the storm that hit the travel industry by applying Maslow's theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors.

Part memoir, part theory, and part application, the book tells of Joie de Vivre's remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives. Conley explains how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture.

Peak

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Mark Schwartz

Gene Kim

Light Paperback (1 lb or less)

Do you really understand what business value is? Information technology can and should deliver business value. But the Agile literature has paid scant attention to what business value means--and how to know whether or not you are delivering it. This problem becomes ever more critical as you push value delivery toward autonomous teams and away from requirements "tossed over the wall" by business stakeholders. An empowered team needs to understand its goal!Playful and thought-provoking, The Art of Business Value explores what business value means, why it matters, and how it should affect your software development and delivery practices. More than any other IT delivery approach, DevOps (and Agile thinking in general) makes business value a central concern. This book examines the role of business value in software and makes a compelling case for why a clear understanding of business value will change the way you deliver software.This book will make you think deeply about not only what it means to deliver value but also the relationship of the IT organization to the rest of the enterprise. It will give you the language to discuss value with the business, methods to cut through bureaucracy, and strategies for incorporating Agile teams and culture into the enterprise. Most of all, this book will startle you into new ways of thinking about the cutting-edge of Agile practice and where it may lead.

The Art of Business Value

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Mitch Albom

Hardcover (1 to 2 lbs)

Killed in a tragic accident, Eddie, an elderly man who believes that he had an uninspired life, awakens in the afterlife, where he discovers that heaven consists of having five people explain the meaning of one's life.

The Five People You Meet in Heaven

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Lyssa Adkins

Heavy Paperback (2 to 4 lbs)

A Companion for ScrumMasters, Agile Coaches, and Project Managers in Transition

More and more frequently, ScrumMasters and project managers are being asked to coach agile teams. But it's a challenging role. it requires new skills---as well as a subtle understanding of when to step in and when to step back. Migrating from "command and control" to agile coaching requires a whole new mind-set. --

Coaching Agile Teams

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Dan Roberts

Bringing People, Business, and Technology Together

Go from the "IT guy" to trusted business partner If you're in IT, quite a lot is expected of you and your team: be technologically advanced, business-minded, customer-focused, and financially astute, all at once. In the face of unforgiving competition, rampant globalization, and demanding customers, business leaders are discovering that it's absolutely essential to have a strong, active partner keeping a firm hand on the decisions and strategies surrounding information technology. Unleashing the Power of IT provides tangible, hard-hitting, real-world strategies, techniques, and approaches that will immediately transform your IT workforce and culture, presenting the new mindset, skill set, and tool set necessary for IT leaders to thrive in today's challenging environment. Includes new discussion on social media Offers online access to the IT Skill Builder Competency Assessment Tool Features top ten lists of tips and techniques, proven frameworks, and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Profiling several world-class organizations that have implemented the principles in this book, Unleashing the Power of IT reveals the best practices to get you on the path to implementation.

Unleashing the Power of IT

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Watts S. Humphrey

Paperback (1 to 2 lbs)

An Executive Strategy

In "Winning with Software" Humphrey shows corporate executives and senior managers why software is both a business problem and a business opportunity. Drawing on his own extensive executive and management experience, he demonstrates the critical importance of software to nearly every business, large and small. He then outlines steps needed to gain control of a software operation and transform it into a professional, engineering function.

Winning with Software

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Ryland Leyton

Barbara Carkenord

Moving from Waterfall to Agile

Written with special attention to the challenges facing the IT business analyst, The Agile Business Analyst is a fresh, comprehensive introduction to the concepts and practices of Agile software development. It is also an invaluable reference for anyone in the organization who interacts with, influences, or is affected by the Agile development team. Business analysts will learn the key Agile principles plus valuable tools and techniques for the transition to Agile, including: Card writing Story decomposition How to manage cards in an Agile workflow How to successfully respond to challenges about the value of the BA practice (with an "elevator pitch" for quick reference) Scrum masters, iteration managers, product owners, and developers who have been suddenly thrust into a work environment with a BA will find answers to the many questions they're facing: What does a BA actually do? What's their role on the team? What should I expect from a BA? How and when should I involve a BA, and what are the limits of their responsibility? How can they help my team increase velocity and/or quality? People managers and supervisors will discover: How the BA fits into the Agile team and SDLC Crucial skills and abilities a BA will need to be successful in Agile How to get the team and the new BA off on the right foot How to explain the BA's value proposition to others How adding a BA can solve problems in an established team Executives and directors will find answers to critical questions: In an Agile world, are BAs a benefit or just a cost to my organization? How do I get value from a BA in the transition to Agile? Can I get more from my development team by using the BA as a "force multiplier"? What expectations should I be setting for my discipline managers? With a foreword by Barbara Carkenord, The Agile Business Analyst is a must-read for any analyst working in an Agile environment. "Fresh insights, practical recommendations, and detailed examples, all presented with an entertaining and enjoyable style. Leyton shares his experience, mentoring his reader to be a more effective analyst. He has hit a home run with this book!" --Barbara Carkenord, Director, Business Analysis/RMC Learning Solutions "Leyton does a great job explaining the value of analysis in an Agile environment. If you are a business-analysis practitioner and need help figuring out how you add value to your team, you'll find this book valuable." --Kupe Kupersmith, President, B2T Training

The Agile Business Analyst

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Alex Yakyma

A Novel about Leadership and Building a Lean-Agile Enterprise with SAFe

The Rollout

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Michael Lopp

Biting and Humorous Tales of a Software Engineering Manager

Read hilarious stories with serious lessons that Michael Lopp extracts from his varied and sometimes bizarre experiences as a manager at Apple, Pinterest, Palantir, Netscape, Symantec, Slack, and Borland. Many of the stories first appeared in primitive form in Lopp’s perennially popular blog, Rands in Repose. The Third Edition of Managing Humans contains a whole new season of episodes from the ongoing saga of Lopp's adventures in Silicon Valley, together with classic episodes remastered for high fidelity and freshness. Whether you're an aspiring manager, a current manager, or just wondering what the heck a manager does all day, there is a story in this book that will speak to you—and help you survive and prosper amid the general craziness of dysfunctional bright people caught up in the chase of riches and power. Scattered in repose among these manic misfits are managers, an even stranger breed of people who, through a mystical organizational ritual, have been given power over the futures and the bank accounts of many others. Lopp's straight-from-the-hip style is unlike that of any other writer on management and leadership. He pulls no punches and tells stories he probably shouldn't. But they are magically instructive and yield Lopp’s trenchant insights on leadership that cut to the heart of the matter—whether it's dealing with your boss, handling a slacker, hiring top guns, or seeing a knotty project through to completion. Writing code is easy. Managing humans is not. You need a book to help you do it, and this is it. What You'll Learn Lead engineers Handle conflict Hire well Motivate employees Manage your boss Discover how to say no Understand different engineering personalities Build effective teams Run a meeting well Scale teams Who This Book Is For Managers and would-be managers staring at the role of a manager wondering why they would ever leave the safe world of bits and bytes for the messy world of managing humans. The book covers handling conflict, managing wildly differing personality types, infusing innovation into insane product schedules, and figuring out how to build a lasting and useful engineering culture.

Managing Humans

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Heavy Hardcover (2 to 4 lbs)

Most modern software development projects require teams, and good teamwork largely determines a project’s success. The Team Software Process (TSP), created by Watts S. Humphrey, is a set of engineering practices and team concepts that produce effective teams, thereby helping developers deliver high-quality products on time and within budget. TSP bridges Humphrey’s seminal work on the Capability Maturity Model (CMM), an improvement framework for the entire software organization, and his Personal Software Process (PSP), practices designed to improve the work of individual developers. Typical first-time TSP teams increase productivity by more than 50 percent while greatly increasing the quality of their delivered products. However, TSP teams only continue to improve under the guidance of a capable coach. One industrial-strength team, for example, increased its productivity by an additional 94 percent and reduced test defects by 85 percent through three consecutive TSP quarterly product release cycles. Without competent coaching, teams often do not progress much beyond the initial one-time improvement seen after the introduction of the TSP. Humphrey distinguishes between TSP coaching and TSP leadership, explaining why the skillful performance of both functions is critical. In this practical guide, he shares coaching methods that have repeatedly inspired TSP teams and steered them toward success. With the help of a coach, TSP teams undergo a brief but intense project launch in which they define their own processes, make their own plans, and negotiate their commitments with management, resulting in dramatically enhanced performance. Whether you are considering the TSP or are actively implementing it, TSPSM—Coaching Development Teams provides the invaluable examples, guidelines, and suggestions you need to get started and keep developing as a team coach. It’s meant to complement Humphrey’s other books, TSPSM—Leading a Development Team and PSPSM: A Self-Improvement Process for Software Engineers. Together, the three works offer a rich resource for improving your software development capabilities.

TSP Coaching Development Teams

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Watts Humphrey

Watts Humphrey, inventor of CMM, PSP, & TSP provides team leaders with a whole new way of leading an effective development team.

TSP(SM) Leading a Development Team

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Anne Geddes

Mini-Edition

Photos of babies posed as the unusual and fanciful gifts that arrive to celebrate the Christmas season.

The Twelve Days of Christmas

c4cc77f3-4576-4278-a1fc-abe9da348261-1

Carl Chatfield

Timothy Johnson

A guide to the project management tool covers such topics as creating tasks and assign constraints, estimating project costs, resolving scheduling problems, creating project reports, and consolidating projects.

Microsoft Project 2013 Step by Step

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Bernard M. Bass

Ralph M. Stogdill

Oversized Hardcover (4 to 6 lbs)

Theory, Research and Managerial Applications

For 15 years and through two editions, this handbook has been indispensable for serious students of leadership. Now, in this third edition, Bass introduces a decade of new findings on the newest theories and models of leadership. With over 1,200 pages of essential information, Bass & Stogdill's Handbook of Leadership will continue to be the definitive resource for managers for years to come.

Bass and Stogdill's Handbook of Leadership

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Marshall Goldsmith

How to Get It, How to Keep It, How to Get It Back If You Lose It

Mojo

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Patrick Debois

Willis Willis

Jez Humble

John Allspaw

How to Create World-Class Speed, Reliability, and Security in Technology Organizations

For decades, technology leaders have struggled to balance agility, reliability, and security, and the consequences of failure have never been greater. The effective management of technology is critical for business competitiveness. High-performing organizations are 2.5 times more likely to exceed profitability, market share, and productivity goals. The DevOps Handbook shows leaders how to create the cultural norms and the technical practices necessary to maximize organizational learning, increase employee satisfaction, and win in the marketplace.

The DevOps Handbook

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Kevin Behr

George Spafford

A Novel about IT, DevOps, and Helping Your Business Win

Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again.

The Phoenix Project

aedf13c9-f7b2-48e9-aaee-e5d6dc93bffb-1

Barry Oshry

Unlocking the Mysteries of Organizational Life

In this extensively revised and updated edition of his classic book, Barry Oshry shows how we can transform “system blindness” into “system sight,” enabling us to live and work together in productive partnership. Based on more than thirty years of research and packed with illustrative cases and solid systems theory on human interaction, Seeing Systems provides a penetrating look at the dynamics of systems and a unique foundation for revolutionizing our understanding of system life. This new edition features an extensive new section on having the wisdom and courage to face and work with the reality of uncertainty, and a new epilogue describing how Oshry is currently using theater, blogs, and podcasts to extend his multi-pronged revolution aimed at transforming system blindness into system sight.

Seeing Systems

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Mickey W. Mantle

Ron Lichty

Rules, Tools, and Insights for Managing Software People and Teams

This book has assembled a guide that will help you hire, motivate, and mentor a software development team that functions at the highest level. Their rules of thumb and coaching advice form a great blueprint for new and experienced software engineering managers alike. All too often, software development is deemed unmanageable. The news is filled with stories of projects that have run catastrophically over schedule and budget.

Managing the Unmanageable

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Mirco Hering

Winning Practices to Transform Legacy IT Organizations

Many organizations are facing the uphill battle of modernizing their legacy IT infrastructure. Most have evolved over the years by taking lessons from traditional or legacy manufacturing: creating a production process that puts the emphasis on the process instead of the people performing the tasks, allowing the organization to treat people like resources to try to achieve high-quality outcomes. But those practices and ideas are failing modern IT, where collaboration and creativeness are required to achieve high-performing, high-quality success. Mirco Hering, a thought leader in managing IT within legacy organizations, lays out a roadmap to success for IT managers, showing them how to create the right ecosystem, how to empower people to bring their best to work every day, and how to put the right technology in the driver's seat to propel their organization to success. But just having the right methods and tools will not magically transform an organization; the cultural change that is the hardest is also the most impactful. Using principles from Agile, Lean, and DevOps as well as first-hand examples from the enterprise world, Hering addresses the different challenges that legacy organizations face as they transform into modern IT departments.

DevOps for the Modern Enterprise

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John P. Kotter

Wie Sie Ihr Unternehmen in acht Schritten erfolgreich verändern

Leading Change

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Zia Khan

Jon R. Katzenbach

How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results

An all-new approach to understanding the (in)formal connections of an organization From the bestselling coauthor of the business classic The Wisdom of Teams comes an all-new exploration of the modern workplace, and how leaders and managers must embrace it for success. Katzenbach and Khan examine how two distinct factions together form the bigger picture for how organizations actually work: the more defined "formal" organization of a company-the management structure, performance metrics, and processes-and the "informal"-the culture, social networks, and ad hoc communities that spring up naturally and can accelerate or hinder how the organization works. With dynamic examples from enterprises around the world, this book takes a timeless organizational approach and creates a powerful paradigm-shifting tool set for applying it. Includes self-assessment guidelines for senior leaders, front-line managers, and individual contributors Features organizations in business, government, the nonprofit sector, and academia-including the New York City schools system, Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, Home Depot, Bell Canada, and the Houston Police Department Leading Outside the Lines illustrates how leaders can make the two distinct factions work together to get the best of both.

Leading Outside the Lines

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Project Management Institute

A Practice Guide

Requirements Management

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Project Management Institute Staff

Business Analysis for Practitioners: A Practice Guide provides practical resources to tackle the project-related issues associated with requirements and business analysis--and addresses a critical need in the industry for more guidance in this area. The practice guide begins by describing the work of business analysis. It identifies the tasks that are performed, in addition to the essential knowledge and skills needed to effectively perform business analysis on programs and projects.

Business Analysis for Practitioners

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Natalie Olivieri

Browse by categories

Chip Conley; Tony Hsieh

Peak

Mark Schwartz; Gene Kim

The Art of Business Value

Mitch Albom

The Five People You Meet in Heaven

Lyssa Adkins

Coaching Agile Teams

Dan Roberts

Unleashing the Power of IT

Watts S. Humphrey

Winning with Software

Ryland Leyton; Barbara Carkenord

The Agile Business Analyst

Alex Yakyma

The Rollout

Michael Lopp

Managing Humans

Watts S. Humphrey

TSP Coaching Development Teams

Watts Humphrey

TSP(SM) Leading a Development Team

Anne Geddes

The Twelve Days of Christmas

Carl Chatfield; Timothy Johnson

Microsoft Project 2013 Step by Step

Bernard M. Bass; Ralph M. Stogdill

Bass and Stogdill's Handbook of Leadership

Marshall Goldsmith

Mojo

Gene Kim; Patrick Debois; Willis Willis; Jez Humble; John Allspaw

The DevOps Handbook

Gene Kim; Kevin Behr; George Spafford

The Phoenix Project

Barry Oshry

Seeing Systems

Mickey W. Mantle; Ron Lichty

Managing the Unmanageable

Mirco Hering

DevOps for the Modern Enterprise

John P. Kotter

Leading Change

Zia Khan; Jon R. Katzenbach

Leading Outside the Lines

Project Management Institute

Requirements Management

Project Management Institute Staff

Business Analysis for Practitioners

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