Matthew Dixon

Brent Adamson

Light Hardcover (1 lb or less)

Taking Control of the Customer Conversation

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance. Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale. The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth.

The Challenger Sale

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Neal Gabler

Light Paperback (1 lb or less)

How Entertainment Conquered Reality

The story of how our bottomless appetite for novelty, gossip, and melodrama has turned everything—news, politics, religion, high culture—into one vast public entertainment. Neal Gabler calls them "lifies," those blockbusters written in the medium of life that dominate the media and the national conversation for weeks, months, even years: the death of Princess Diana, the trial of O.J. Simpson, Kenneth Starr vs. William Jefferson Clinton. Real Life as Entertainment is hardly a new phenomenon, but the movies, and now the new information technologies, have so accelerated it that it is now the reigning popular art form. How this came to pass, and just what it means for our culture and our personal lives, is the subject of this witty, concerned, and sometimes eye-opening book. "A thoughtful, in places chilling, account of the way entertainment values have hollowed out American life." --The New York Times Book Review

Life: the Movie

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Evan Osborne

Paperback (1 to 2 lbs)

Corporations and the People Who Hate Them

An economist traces the evolution of anti-corporate sentiment and shows why much of the criticism of corporations and business people has been misguided.

The Rise of the Anti-Corporate Movement

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Robert Scoble

Shel Israel

Hardcover (1 to 2 lbs)

How Blogs Are Changing the Way Businesses Talk with Customers

Naked Conversations

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Jason Fried

David Heinemeier Hansson

In this timely manifesto, the authors of the New York Times bestseller Rework broadly reject the prevailing notion that long hours, aggressive hustle, and "whatever it takes" are required to run a successful business today. In Rework, Jason Fried and David Heinemeier Hansson introduced a new path to working effectively. Now, they build on their message with a bold, iconoclastic strategy for creating the ideal company culture—what they call "the calm company." Their approach directly attack the chaos, anxiety, and stress that plagues millions of workplaces and hampers billions of workers every day. Long hours, an excessive workload, and a lack of sleep have become a badge of honor for modern professionals. But it should be a mark of stupidity, the authors argue. Sadly, this isn’t just a problem for large organizations—individuals, contractors, and solopreneurs are burning themselves out the same way. The answer to better productivity isn’t more hours—it’s less waste and fewer things that induce distraction and persistent stress. It’s time to stop celebrating Crazy, and start celebrating Calm, Fried and Hansson assert. Fried and Hansson have the proof to back up their argument. "Calm" has been the cornerstone of their company’s culture since Basecamp began twenty years ago. Destined to become the management guide for the next generation, It Doesn't Have to Be Crazy at Work is a practical and inspiring distillation of their insights and experiences. It isn’t a book telling you what to do. It’s a book showing you what they’ve done—and how any manager or executive no matter the industry or size of the company, can do it too.

It Doesn't Have to Be Crazy at Work

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Gus Hansen

Gus analyzes the hands that he played during 2007 Aussie Millions poker tournament and reveals his secrets for winning.

Every Hand Revealed

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V. S. Alexander

She was chosen to risk everything

Amid the turbulence of World War II, a young German woman finds a precarious haven closer to the source of danger than she ever imagined--one that will propel her through the extremes of privilege and terror under Hitler's dictatorship . . . In early 1943, Magda Ritter's parents send her to relatives in Bavaria, hoping to keep her safe from the Allied bombs strafing Berlin. Young German women are expected to do their duty--working for the Reich or marrying to produce strong, healthy children. After an interview with the civil service, Magda is assigned to the Berghof, Hitler's mountain retreat. Only after weeks of training does she learn her assignment: she will be one of several young women tasting the Führer's food, offering herself in sacrifice to keep him from being poisoned. Perched high in the Bavarian Alps, the Berghof seems worlds away from the realities of battle. Though terrified at first, Magda gradually becomes used to her dangerous occupation--though she knows better than to voice her misgivings about the war. But her love for a conspirator within the SS, and her growing awareness of the Reich's atrocities, draw Magda into a plot that will test her wits and loyalty in a quest for safety, freedom, and ultimately, vengeance. Vividly written and ambitious in scope, The Taster examines the harrowing moral dilemmas of war in an emotional story filled with acts of extraordinary courage. Praise for V.S. Alexander's The Magdalen Girls "Fans of Barbara Davis and Ashley Hay will enjoy this tenderhearted story of sinner, saints, and redemption." --Booklist "Alexander has clearly done his homework. Chilling in its realism, his work depicts the improprieties long abandoned by the Catholic Church and only recently acknowledged. Fans of the book and film Philomena will want to read this." --Library Journal

The Taster

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Bill Bryson

Good condition slight discoloration of page edges

Rediscovering America on the Appalachian Trail

NEW YORK TIMES BESTSELLER * The classic chronicle of a "terribly misguided and terribly funny" (The Washington Post) hike of the Appalachian Trail, from the author of A Short History of Nearly Everything and The Body
 
"The best way of escaping into nature."--The New York Times 
 
Back in America after twenty years in Britain, Bill Bryson decided to reacquaint himself with his native country by walking the 2,100-mile Appalachian Trail, which stretches from Georgia to Maine. The AT offers an astonishing landscape of silent forests and sparkling lakes--and to a writer with the comic genius of Bill Bryson, it also provides endless opportunities to witness the majestic silliness of his fellow human beings. 
 
For a start there's the gloriously out-of-shape Stephen Katz, a buddy from Iowa along for the walk. But A Walk in the Woods is more than just a laugh-out-loud hike. Bryson's acute eye is a wise witness to this beautiful but fragile trail, and as he tells its fascinating history, he makes a moving plea for the conservation of America's last great wilderness. An adventure, a comedy, and a celebration, A Walk in the Woods is a modern classic of travel literature.
 
NOW A MAJOR MOTION PICTURE

A Walk in the Woods

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Rhoda Janzen

A Memoir of Going Home

"It is rare that I literally laugh out loud while I'm reading, but Janzen's voice—singular, deadpan, sharp-witted and honest—slayed me." —Elizabeth Gilbert, author of Eat, Pray, Love Not long after Rhoda Janzen turned forty, her world turned upside down. It was bad enough that her husband of fifteen years left her for Bob, a guy he met on Gay.com, but that same week a car accident left her injured. Needing a place to rest and pick up the pieces of her life, Rhoda packed her bags, crossed the country, and returned to her quirky Mennonite family's home, where she was welcomed back with open arms and offbeat advice. (Rhoda's good-natured mother suggested she get over her heartbreak by dating her first cousin—he owned a tractor, see.) Written with wry humor and huge personality—and tackling faith, love, family, and aging—Mennonite in a Little Black Dress is an immensely moving memoir of healing, certain to touch anyone who has ever had to look homeward in order to move ahead.

Mennonite in a Little Black Dress

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Jim Koch

5th generation brewmaster (founder of Sam Adam’s)with advice for people thinking of your own business

Business Lessons Learned Over A Beer or Two

Founder of The Boston Beer Company, brewer of Samuel Adams Boston Lager, and a key catalyst of the American craft beer revolution, Jim Koch offers his unique perspective when it comes to business, beer, and turning your passion into a successful company or career. In 1984, it looked like an unwinnable David and Goliath struggle: one guy against the mammoth American beer industry. When others scoffed at Jim Koch’s plan to leave his consulting job and start a brewery that would challenge American palates, he chose a nineteenth-century family recipe and launched Samuel Adams. Now one of America’s leading craft breweries, Samuel Adams has redefined the way Americans think about beer and helped spur a craft beer revolution. In Quench Your Own Thirst, Koch offers unprecedented insights into the whirlwind ride from scrappy start-up to thriving public company. His innovative business model and refreshingly frank stories offer counterintuitive lessons that you can apply to business and to life. Koch covers everything from finding your own Yoda to his theory on how a piece of string can teach you the most important lesson you’ll ever learn about business. He also has surprising advice on sales, marketing, hiring, and company culture. Koch’s anecdotes, quirky musings, and bits of wisdom go far beyond brewing. A fun, engaging guide for building a career or launching a successful business based on your passions, Quench Your Own Thirst is the key to the ultimate dream: being successful while doing what you love.

Quench Your Own Thirst

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Betty Crocker Editors

Heavy Hardcover (2 to 4 lbs)

30 Minutes or Less to Dinner

Betty Crocker Quick and Easy Cookbook

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Jessica Seinfeld

Lisa Hubbard

Headcase Design

Great healthy recipes that taste like the unhealthy recipes. Great way to get veggies into your kids or spouse without them fussing about it. Lays flat spiral binding 

Simple Secrets to Get Your Kids Eating Good Food

Counsels parents on how to promote healthy eating in children, providing a selection of vegetable-enhanced classic recipes, from macaroni and cheese with pureed cauliflower to spinach brownies.

Deceptively Delicious

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Jeff Sutherland

J. J. Sutherland

Has some writing and underlining on pages. See pictures

The Art of Doing Twice the Work in Half the Time

Looks at the "scrum" project management system popular in the technology industry, and how it may be implemented in other fields to increase productivity through customer feedback and a process of constant reiteration.

Scrum

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David Sklansky

A Professional Poker Player Teaches You How to Think Like One

"Now, for the millions of poker players who know the basics, but do not fully understand the logic and principles of skillful play, here is a serious, comprehensive guide that shows how to think like a professional poker player"--Page 4 of cover.

The Theory of Poker

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Morris Engelberg

Marv Schneider

Henry Kissinger

Written by DiMaggio friend,attorney and business manager set the record straight

Setting the Record Straight

Describes the life of the Yankee Clipper, covering his thirteen-year baseball career, including his fifty-six game hitting streak, and his relationships with his teammates, family, and his ex-wife, Marilyn Monroe.

DiMaggio

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Stephen Colbert

The host of the popular Colbert Report show celebrates the lighter side of the modern world's most relevant issues, providing straightforward discussions of such topics as faith, politics, and how the author believes the country can reacquire its nerve. 500,000 first printing.

I Am America (and So Can You!)

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David Lewis

Strategies for those on digital marketing 

Key Steps for Successful Lead Management

Historically, the discipline of marketing has been heavily skewed toward a subjective art at the expense of a measurable science. But the days of hunches, intuitions, and incomplete or misleading perspectives are rapidly disappearing. Today, savvy marketers and forward-looking organizations are embracing innovative new models driven by cutting-edge technology and analytics to align sales and marketing, pinpoint (and respond to) customer needs, and achieve breakthrough revenue gains. In Manufacturing Demand, marketing guru David Lewis, CEO of DemandGen International, reveals the transformations taking place in marketing today, including the rise of the marketing geek and the emergence of the so-called fifth and sixth P s of marketing: Process and Programming. You ll learn about the key practices and principles of creating your demand-generation factory: buyer personas, the demand funnel, lead scoring, lead nurturing, and analytics. Plus, Manufacturing Demand presents plenty of actionable tips and recommendations as well as real-world case studies that showcase how leading companies are achieving tremendous results applying these principles of successful lead management. If you re ready to move into of the next generation of marketing, get ready to start Manufacturing Demand.

Manufacturing Demand

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Stephenie Meyer

Oversized Paperback (4 to 6 lbs)

From evil vampires to a mysterious pack of wolves, new threats of danger and vengeance test Bella and Edward's romance in the second book of the irresistible Twilight saga.


For Bella Swan, there is one thing more important than life itself: Edward Cullen. But being in love with a vampire is even more dangerous than Bella could ever have imagined. Edward has already rescued Bella from the clutches of one evil vampire, but now, as their daring relationship threatens all that is near and dear to them, they realize their troubles may be just beginning.


Bella and Edward face a devastating separation, the mysterious appearance of dangerous wolves roaming the forest in Forks, a terrifying threat of revenge from a female vampire and a deliciously sinister encounter with Italy's reigning royal family of vampires, the Volturi.


Passionate, riveting, and full of surprising twists and turns, this vampire love saga is well on its way to literary immortality.


It's here! #1 bestselling author Stephenie Meyer makes a triumphant return to the world of Twilight with the highly anticipated companion, Midnight Sun: the iconic love story of Bella and Edward told from the vampire's point of view.


"People do not want to just read Meyer's books; they want to climb inside them and live there." -- Time


"A literary phenomenon." -- The New York Times

New Moon

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Colleen Hoover

A Novel

Instant New York Times Bestseller Combining a captivating romance with a cast of all-too-human characters, Colleen Hoover's It Ends With Us is an unforgettable tale of love that comes at the ultimate price. Lily hasn't always had it easy, but that's never stopped her from working hard for the life she wants. She's come a long way from the small town in Maine where she grew up--she graduated from college, moved to Boston, and started her own business. So when she feels a spark with a gorgeous neurosurgeon named Ryle Kincaid, everything in Lily's life suddenly seems almost too good to be true. Ryle is assertive, stubborn, maybe even a little arrogant. He's also sensitive, brilliant, and has a total soft spot for Lily. And the way he looks in scrubs certainly doesn't hurt. Lily can't get him out of her head. But Ryle's complete aversion to relationships is disturbing. Even as Lily finds herself becoming the exception to his "no dating" rule, she can't help but wonder what made him that way in the first place. As questions about her new relationship overwhelm her, so do thoughts of Atlas Corrigan--her first love and a link to the past she left behind. He was her kindred spirit, her protector. When Atlas suddenly reappears, everything Lily has built with Ryle is threatened.

It Ends with Us

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Murat Kurnaz

Jefferson Chase

Helmut. Kuhn

Patti Smith

Fairly good condition. One area damaged, see photo

An Innocent Man in Guantanamo

Five Years of My Life

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Nancy Duarte

Heavy Paperback (2 to 4 lbs)

Present Visual Stories That Transform Audiences

By leveraging techniques normally reserved for cinema and literature, "Resonate" reveals how to transform any presentation into an engaging journey. You will discover how to understand your audience, create persuasive content, and elicit a groundswell response. With "Resonate," you'll be able to: Leverage the hidden story structures inherent in great communication Connect with your audience empathetically Create captivating content Craft ideas that get repeated Inspire enthusiasm and support for your vision "Finally! Someone has incorporated the power of story into presentations!" --Damon Lindelof, Co-creator of "LOST" "To write a book about effective and inspiring communication is a challenge because it has to demonstrate what it advocates. Nancy Duarte has certainly done that. Compelling. Convincing. Utterly practical. This is a gem!" --Patrick Lencioni, President, The Table Group Author, "The Five Dysfunctions of a Team" "Few things excite me more than a great communicator--something I've wanted to be ever since I ran for president of the seventh grade. While I think I've come a long way on that journey, I never fully understood what it takes to be a world-class communicator until I read Nancy Duarte's "Resonate." Read this book, absorb this book, practice what it preaches, and you'll be on your way to being a great communicator. Thanks, Nancy." --Ken Blanchard, Co-author of "The One Minute Manager," Recipient of Golden Gavel Award

Resonate

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Daniel H. Pink

The Surprising Truth about What Motivates Us

The New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That's a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live.

Drive

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The Art and Science of Creating Great Presentations

Presents practical approaches for developing an effective presentation, covering such topics as creating diagrams, displaying data, arranging elements, creating movement, and interacting with slides.

Slide:ology

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Omer Artun

Dominique Levin

Easy Ways Every Marketer Can Use Customer Analytics and Big Data

Make personalized marketing a reality with this practical guide to predictive analytics Predictive Marketing is a predictive analytics primer for organizations large and small, offering practical tips and actionable strategies for implementing more personalized marketing immediately. The marketing paradigm is changing, and this book provides a blueprint for navigating the transition from creative- to data-driven marketing, from one-size-fits-all to one-on-one, and from marketing campaigns to real-time customer experiences. You'll learn how to use machine-learning technologies to improve customer acquisition and customer growth, and how to identify and re-engage at-risk or lapsed customers by implementing an easy, automated approach to predictive analytics. Much more than just theory and testament to the power of personalized marketing, this book focuses on action, helping you understand and actually begin using this revolutionary approach to the customer experience. Predictive analytics can finally make personalized marketing a reality. For the first time, predictive marketing is accessible to all marketers, not just those at large corporations — in fact, many smaller organizations are leapfrogging their larger counterparts with innovative programs. This book shows you how to bring predictive analytics to your organization, with actionable guidance that get you started today. Implement predictive marketing at any size organization Deliver a more personalized marketing experience Automate predictive analytics with machine learning technology Base marketing decisions on concrete data rather than unproven ideas Marketers have long been talking about delivering personalized experiences across channels. All marketers want to deliver happiness, but most still employ a one-size-fits-all approach. Predictive Marketing provides the information and insight you need to lift your organization out of the campaign rut and into the rarefied atmosphere of a truly personalized customer experience.

Browse by categories

Matthew Dixon; Brent Adamson

The Challenger Sale

Neal Gabler

Life: the Movie

Evan Osborne

The Rise of the Anti-Corporate Movement

Robert Scoble; Shel Israel

Naked Conversations

Jason Fried; David Heinemeier Hansson

It Doesn't Have to Be Crazy at Work

Gus Hansen

Every Hand Revealed

V. S. Alexander

The Taster

Bill Bryson

A Walk in the Woods

Rhoda Janzen

Mennonite in a Little Black Dress

Jim Koch

Quench Your Own Thirst

Betty Crocker Editors

Betty Crocker Quick and Easy Cookbook

Jessica Seinfeld; Lisa Hubbard; Headcase Design

Deceptively Delicious

Jeff Sutherland; J. J. Sutherland

Scrum

David Sklansky

The Theory of Poker

Morris Engelberg; Marv Schneider; Henry Kissinger

DiMaggio

Stephen Colbert

I Am America (and So Can You!)

David Lewis

Manufacturing Demand

Stephenie Meyer

New Moon

Colleen Hoover

It Ends with Us

Murat Kurnaz; Jefferson Chase; Helmut. Kuhn; Patti Smith

Five Years of My Life

Nancy Duarte

Resonate

Daniel H. Pink

Drive

Nancy Duarte

Slide:ology

Omer Artun; Dominique Levin

Predictive Marketing

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