Shane O'Mara

Light Hardcover (1 lb or less)

A New Scientific Exploration

A hymn to walking, the mechanical magic at the core of our humanity. In this captivating book, neuroscientist Shane O’Mara invites us to marvel at the benefits walking confers on our bodies and brains, and to appreciate the advantages of this uniquely human skill. From walking’s evolutionary origins, traced back millions of years to life forms on the ocean floor, to new findings from cutting-edge research, he reveals how the brain and nervous system give us the ability to balance, weave through a crowded city, and run our “inner GPS” system. Walking is good for our muscles and posture; it helps to protect and repair organs, and can slow or turn back the aging of our brains. With our minds in motion we think more creatively, our mood improves, and stress levels fall. Walking together to achieve a shared purpose is also a social glue that has contributed to our survival as a species. As our lives become increasingly sedentary, O’Mara makes the case that we must start walking again—whether it’s up a mountain, down to the park, or simply to school and work. In Praise of Walking illuminates the joys, health benefits, and mechanics of walking, and reminds us to get out of our chairs and discover a happier, healthier, more creative self.

In Praise of Walking

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Michael Watkins

Critical Success Strategies for New Leaders at All Levels

Whether challenged with taking on a startup, turning a business around, or inheriting a high-performing unit, a new leader's success or failure is determined within the first 90 days on the job. In this hands-on guide, Michael Watkins, a noted expert on leadership transitions, offers proven strategies for moving successfully into a new role at any point in one's career. The First 90 Days provides a framework for transition acceleration that will help leaders diagnose their situations, craft winning transition strategies, and take charge quickly. Practical examples illustrate how to learn about new organizations, build teams, create coalitions, secure early wins, and lay the foundation for longer-term success. In addition, Watkins provides strategies for avoiding the most common pitfalls new leaders encounter, and shows how individuals can protect themselves-emotionally as well as professionally-during what is often an intense and vulnerable period. Concise and actionable, this is the survival guide no new leader should be without. "Few companies develop a systematic 'on-boarding' process for their new leaders, even though this is a critical function with major organizational implications. Michael Watkins's The First 90 Days provides a powerful framework and strategies that will enable new leaders to take charge quickly. It is an invaluable tool for that most vulnerable time-the transition." -Goli Darabi, Senior Vice President, Corporate Leadership & Succession Management, Fidelity Investments "Every job-private- or public-sector, civilian or military-has its breakeven point, and everyone can accelerate their learning. Read this book at least twice: once before your next transition-before getting caught up in the whirl and blur of new faces, names, acronyms, and issues; then read it again after you've settled in, and consider how to accelerate transitions for your next new boss and for those who come to work for you." -Colonel Eli Alford, U.S. Army "Watkins provides an excellent road map, telling us what all new leaders need to know and do to accelerate their learning and success in a new role. The First 90 Days should be incorporated into every company's leadership development strategy, so that anyone making a transition in an organization can get up to speed quicker and smarter." -Suzanne M. Danielle, Director of Global Leadership Development, Aventis "Michael Watkins has nailed a huge corporate problem and provided the solution in one fell swoop. The pressure on new leaders to hit the ground running has never been greater, and the likelihood and cost of failure is escalating. Watkins's timing with The First 90 Days is impeccable." -Gordon Curtis, Principal, Curtis Consulting "The First 90 Days is a must-read for entrepreneurs. Anyone who's been the CEO of a start-up or early-stage company knows that you go through many 90-day leadership transitions in the course of a company's formative years. In this groundbreaking book, Michael Watkins provides crucial insights, as well as a toolkit of techniques, to enable you to accelerate through these transitions successfully." -Mike Kinkead, President and CEO, timeBLASTER Corporation, serial entrepreneur, and Cofounder and Trustee, Massachusetts Software Council

The First 90 Days

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The future of customer service in the era of social messaging and artificial intelligence

Message Me

Jay Baer

How to Embrace Complaints and Keep Your Customers

These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest--phone, e-mail, and company websites. Offstage haters don't care if anyone else finds out, as long as they get answers. ·Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions--they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations.

Hug Your Haters

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Micah Solomon

The Simple Playbook for Delivering the Ultimate Customer Service Experience

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time. When it comes to delivering great customer service and customer experience, many companies miss the mark. But there's no reason this should include you and your company. Ignore Your Customers (and They'll Go Away) spells out, step by step, how to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational, often hilarious, tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants, relates hands-on adventures about assessing and improving customer service in various industries. You'll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how the company delivers "wow" customer service. From Richard Branson, you'll learn how Virgin brands deliver authentic customer service (avoiding what Branson calls "Stepford Customer Service") and Branson's secrets for turning social media attackers into brand promoters. Drawing on a wealth of stories personally assembled from today's most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and The Ritz-Carlton Hotel Company, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.

Ignore Your Customers (and They'll Go Away)

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Phoebe Damrosch

Four-Star Secrets of an Eavesdropping Waiter

Kitchen Confidential meets Sex and the City in this delicious, behind-the-scenes memoir from the first female captain at one of New York City's most prestigious restaurants

While Phoebe Damrosch was figuring out what to do with her life, she supported herself by working as a waiter. Before long she was a captain at the New York City four-star restaurant Per Se, the culinary creation of master chef Thomas Keller.

Service Included is the story of her experiences there: her obsession with food, her love affair with a sommelier, and her observations of the highly competitive and frenetic world of fine dining.

She also provides the following dining tips:

 * Please do not ask your waiter what else he or she does.
 * Please do not steal your waiter's pen.
 * Please do not say you're allergic when you don't like something.
 * Please do not send something back after eating most of it.
 * Please do not make faces or gagging noises when hearing the specials--someone else at the table might like to order one of them.

After reading this book, diners will never sit down at a restaurant table the same way again.

Service Included

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Chade-Meng Tan

Daniel Goleman

Jon Kabat-Zinn

The Unexpected Path to Achieving Success, Happiness (and World Peace)

For the benefits of meditation to become widely accessible to humanity, it cannot just be the domain of bald people in funny robes living in mountains, or small groups of New Age folks in San Francisco. Meditation needs to become "real." It needs to align with the lives and interests of real people. —from Search Inside Yourself Early Google engineer and personal growth pioneer Chade-Meng Tan first designed Search Inside Yourself as a popular course at Google intended to transform the work and lives of the best and brightest behind one of the most innovative, successful, and profitable businesses in the world . . . and now it can do the same for you. Meng has distilled emotional intelligence into a set of practical and proven tools and skills that anyone can learn and develop. Created in collaboration with a Zen master, a CEO, a Stanford University scientist, and Daniel Goleman (the guy who literally wrote the book on emotional intelligence), this program is grounded in science and expressed in a way that even a skeptical, compulsively pragmatic, engineering-oriented brain like Meng's can process. Whether your intention is to reduce stress and increase well-being, heighten focus and creativity, become more optimistic and resilient, build fulfilling relationships, or just be successful, the skills provided by Search Inside Yourself will prove invaluable for you. This is your guide to enhancing productivity and creativity, finding meaning and fulfillment in your work and life, and experiencing profound peace, compassion, and happiness while doing so. Search Inside Yourself reveals how to calm your mind on demand and return it to a natural state of happiness, deepen self-awareness in a way that fosters self-confidence, harness empathy and compassion into outstanding leadership, and build highly productive collaborations based on trust and transparent communication. In other words, Search Inside Yourself shows you how to grow inner joy while succeeding at your work. Meng writes: "Some people buy books that teach them to be liked; others buy books that teach them to be successful. This book teaches you both. You are so lucky."

Search Inside Yourself

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Steven D. Levitt

Stephen J. Dubner

A Rogue Economist Explores the Hidden Side of Everything

The author offers his view of how the economy really works, examining issues from cheating and crime to sports and child-rearing, offering a very different view on what drives the economy.

Freakonomics

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Leah Weiss

Hardcover (1 to 2 lbs)

Live Your Purpose, Reclaim Your Sanity, and Embrace the Daily Grind

“I have long thought that what the Buddha taught can be seen as a highly developed science of mind which, if made more accessible to a lay audience, could benefit many people. I believe that Dr. Weiss’s book, in combining such insights with science and good business practice, offers an effective mindfulness based program that many will find helpful.” --His Holiness, the Dalai Lama A practical guide to bringing our whole selves to our professional work, based on the author’s overwhelmingly popular course at the Stanford Graduate School of Business. In today’s workplace, the traditional boundaries between "work" and "personal" are neither realistic nor relevant. From millennials seeking employment in the sharing economy to Gen Xers telecommuting to Baby Boomers creating a meaningful second act, the line that separates who we are from the work we do is blurrier than ever. The truth is, we don’t show up for our jobs as a portion of ourselves—by necessity, we bring both our hearts and our minds to everything we do. In How We Work, mindfulness expert and creator of the perennially-waitlisted Stanford Business School course "Leading with Mindfulness and Compassion" Dr. Leah Weiss explains why this false dichotomy can be destructive to both our mental health and our professional success. The bad news, says Weiss, is that nothing provides more opportunities for negative emotions—anxiety, anger, envy, fear, and paranoia, to name a few—than the dynamics of the workplace. But the good news is that these feelings matter. How we feel at and about work matters—to ourselves, to the quality of our work, and ultimately to the success of the organizations for which we work. The path to productivity and success, says Weiss, is not to change jobs, to compartmentalize our feelings, or to create a false "professional" identity—but rather to listen to the wisdom our feelings offer. Using mindfulness techniques, we can learn how to attend to difficult feelings without becoming subsumed by them; we can develop an awareness of our bigger picture goals that orients us and allows us to see purpose in even the most menial tasks. In How We Work, Weiss offers a set of practical, evidence-based strategies for practicing mindfulness in the real world, showing readers not just how to survive another day, but how to use ancient wisdom traditions to sharpen their abilities, enhance their leadership and interpersonal skills, and improve their satisfaction.

How We Work

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Ellen Pao

My Fight for Inclusion and Lasting Change

The co-founder of the diversity nonprofit Project Include shares the story behind her landmark 2015 lawsuit against powerhouse venture capitalist firm Kleiner Perkins, exploring what her case and refusal to settle revealed about Silicon Valley discrimination.

Reset

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Betty Uribe

Heavy Hardcover (2 to 4 lbs)

The Secret to Top Level Performance in Business and Life

Arriving in the United States from Colombia at the age of twelve and not speaking any English, Betty Uribe's first job was cleaning houses to help support her family. Fast forward to today, and Dr. Betty Uribe is a nationally and internationally renowned senior banking executive, entrepreneur, speaker and author. The secret to her success? Values-based leadership. In her remarkable life journey, "Dr. Betty" has touched the lives of thousands upon thousands of people around the world. From humble beginnings, her journey has included our Heavenly Father, family, and friends at the center of her life; impacting companies and communities throughout her twenty-eight-year banking career; earning four college degrees; owning five small businesses; and serving on the boards of several private, educational, and non-profit organizations. Early on, Dr. Betty recognized that the world was crying out for better leadership. She had achieved significant success but at the same time realized that across societies, trust levels in leaders were dropping as more and more people became disillusioned and lost confidence in everyone from high-profile public figures, to CEOs, to political leaders. This realization, combined with having a heart for helping others succeed and for making the world a better place, sparked her pursuit of the secret to top-level performance in business and life--values-based leadership. From diverse communities in North America, South America, and Asia, to African Massai Mara villages, to the Presidential Palace of Colombia, the White House, and the Vatican, Betty has engaged in values-based leadership with everyone from student leaders to world leaders. It became readily apparent there was a strong thread across diverse industries and walks of life. The most successful and trusted leaders all embodied strong, personal, higher values; they made decisions based on these values, and made a difference for others while living with a higher purpose. This translated into powerful, values-based leadership that propelled these leaders to succeed at the highest levels of society, and, equally as important, to succeed in their personal lives. Dr. Betty began gathering the lessons she learned in her life, career, educational pursuits, and leadership activities, with the goal of helping others succeed in both their professional and personal lives. Thus was born the book, #Values: The Secret to Top Level Performance in Business and Life. In her book, Dr. Betty highlights the values and leadership strengths of some of the top culture-drivers in North America. #Values challenges the reader to ask themselves, Can I be a better leader? then provides the tools, advice, and encouragement needed to help people do just that. One leader at a time, Dr. Betty and #Values are effecting the transformation in America's and the world's culture, business environment, and human capital.

#Values

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Pamela C. V. Jolly

A Guide to Legacy Wealth

Does the vision you hold for your life elude you? There may be a reason. According to Dr. Pamela Jolly's premise, you may not be using your natural gifts. We all seek direction in life to go forward toward things we want most to happen. What if you could find a way to tap into the crucial insights of who you really are? And what if you could guarantee yourself a winning chance of reaching your full potential in your lifetime? The NarrowRoad System invites you on a journey of self-discovery. When navigated, it reveals the path that leads to the wealth you desire and your ability to ensure your legacy continues. What if we also told you that understanding the business of YOU is the key that unlocks the door to fulfilling your dreams. Using 24 unique NarrowRoad Identity (NRID) patterns developed from her data-driven research and engaging the five forms of capital available to us all-human, social, intellectual, cultural, and spiritual-Dr. Jolly shows a personal journey to true transformation. As you journey down The NarrowRoad, you will learn that every one of us has the capacity to build a better and more equitable world. Having your own interest as a priority impacts our collective world and its future. That is why focusing on individual pursuit of wealth can positively impact our world. Along the journey, the system reveals how our legacy perspectives are molded and shaped by those who came before us; how they influence us, culturally, socially, psychologically, spiritually, and beyond. Unique personal experiences can bias us and create patterned obstacles in life that influence our journey's outcome. On the journey, Dr. Jolly reframes the collective narrative of an America ready to arrive at its Promised Land and what it could look like for all of us. How many of us will be brave enough to travel The NarrowRoad? And are you willing to pick up the generational torch and carry it farther down the road to the ultimate success you seek? The Narrow Road is a must-read for anyone who wishes to build legacy wealth and so much more. It is a work that incorporates history, strategy, finance, business, and theology in culturally relevant ways that help reveal our path as individuals and Americans to the intended promise of our Constitution-Life, Liberty, and the pursuit of.... An illuminating book, you'll find yourself nodding at the simple but often overlooked actions needed to meet our intended promise and, therefore our collective promise.

The NarrowRoad

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LaTonya Wilkins

How to Build Real (and Psychologically Safe) Relationships With People Who are Different from You

Real connections within teams can create a culture shift for an entire company. Leading Below the Surface illustrates this vision, taking a radical stance against the "surface-ness" of corporate culture and exploring how highly rewarded behaviors are actually destroying organizations, blocking us all from creating truly diverse, equitable, and inclusive cultures of belonging. This book is not a step-by-step instructional guide or dry academic theory. With a foreword by Amy Edmondson, author and Novartis Professor of Leadership at Harvard Business School, this book is inspired by organizational culture research, social psychology and neuroscience frameworks. Leading Below the Surface is a compass for the purpose-driven and forward-thinking leader. It merges true stories from the lived experiences of culture leader LaTonya Wilkins with actionable insights backed by dynamic interdisciplinary research. Just like she has done for hundreds of coaching and organizational clients, LaTonya effectively coaches you through this transformation through each engaging chapter. Leading Below the Surface disrupts the way we think about traditional leadership constructs and the diversity, equity, and inclusion initiatives that have failed to make lasting change. The wisdom in these pages is powerful enough to not only change the way we think about corporate culture, but will instantly activate opportunities for the individual looking to advance their career while remaining authentic to who they are.

Leading Below the Surface

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Light Paperback (1 lb or less)

7 steps to becoming a more intentional leader

Unstoppable

Malcolm Gladwell

How Little Things Can Make a Big Difference

The Tipping Point

e79d8dd0-a011-495e-80b6-62870dc511de-1

Stuart Diamond

How You Can Negotiate to Succeed in Work and Life

Explains how to interact with real-world, unpredictable people in order to achieve desired goals, providing coverage of such topics as avoiding miscommunication and making unequal trades.

Getting More

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Travis Baldree

A Novel of High Fantasy and Low Stakes

The much-beloved BookTok sensation
A Barnes & Noble Best Book of 2022
An Indie Next Pick

*This paperback edition includes a very special, never-before-seen bonus story, 'Pages to Fill.'*

After a lifetime of bounties and bloodshed, Viv is hanging up her sword for the last time.

The battle-weary orc aims to start fresh, opening the first ever coffee shop in the city of Thune. But old and new rivals stand in the way of success -- not to mention the fact that no one has the faintest idea what coffee actually is.

If Viv wants to put the blade behind her and make her plans a reality, she won't be able to go it alone.

But the true rewards of the uncharted path are the travelers you meet along the way. And whether drawn together by ancient magic, flaky pastry, or a freshly brewed cup, they may become partners, family, and something deeper than she ever could have dreamed.

"Take a break from epic battles and saving the world. Legends & Lattes is a low-stakes fantasy that delivers exactly what's advertised: a wholesome, cozy novel that feels like a warm hug. This is my new comfort read."--Genevieve Gornichec, author of The Witch's Heart

Legends and Lattes

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Casey McQuiston

From the New York Times bestselling author of Red, White & Royal Blue comes a new romantic comedy that will stop readers in their tracks... "Dreamy, other worldly, smart, swoony, thoughtful, hilarious - all in all, exactly what you'd expect from Casey McQuiston!" - Jasmine Guillory, New York Times bestselling author of The Proposal and Party for Two Cynical twenty-three-year old August doesn’t believe in much. She doesn’t believe in psychics, or easily forged friendships, or finding the kind of love they make movies about. And she certainly doesn’t believe her ragtag band of new roommates, her night shifts at a 24-hour pancake diner, or her daily subway commute full of electrical outages are going to change that. But then, there’s Jane. Beautiful, impossible Jane. All hard edges with a soft smile and swoopy hair and saving August’s day when she needed it most. The person August looks forward to seeing on the train every day. The one who makes her forget about the cities she lived in that never seemed to fit, and her fear of what happens when she finally graduates, and even her cold-case obsessed mother who won’t quite let her go. And when August realizes her subway crush is impossible in more ways than one—namely, displaced in time from the 1970s—she thinks maybe it’s time to start believing. Casey McQuiston’s One Last Stop is a sexy, big-hearted romance where the impossible becomes possible as August does everything in her power to save the girl lost in time.

One Last Stop

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Isabel Ibañez

A Novel

The Mummy meets Death on the Nile in this lush, immersive historical fantasy set in Egypt filled with adventure, a rivals-to-lovers romance, and a dangerous race. Bolivian-Argentinian Inez Olivera belongs to the glittering upper society of nineteenth century Buenos Aires, and like the rest of the world, the town is steeped in old world magic that’s been largely left behind or forgotten. Inez has everything a girl might want, except for the one thing she yearns the most: her globetrotting parents—who frequently leave her behind. When she receives word of their tragic deaths, Inez inherits their massive fortune and a mysterious guardian, an archeologist in partnership with his Egyptian brother-in-law. Yearning for answers, Inez sails to Cairo, bringing her sketch pads and an ancient golden ring her father sent to her for safekeeping before he died. But upon her arrival, the old world magic tethered to the ring pulls her down a path where she soon discovers there’s more to her parent’s disappearance than what her guardian led her to believe. With her guardian’s infuriatingly handsome assistant thwarting her at every turn, Inez must rely on ancient magic to uncover the truth about her parent’s disappearance—or risk becoming a pawn in a larger game that will kill her. "Expertly plotted, explosively adventurous, and burning with romance." - Stephanie Garber #1 New York Times bestselling author "Take a plucky heroine, a historically grounded Indiana Jones-esque adventure through Ancient Egypt, and add a surprising dollop of magic — it’s a recipe for a delightful read." - Jodi Picoult, #1 New York Times bestselling author

What the River Knows

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Kyle Moncelle

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