Timothy J. Koegel

Hardcover (1 to 2 lbs)

Arizona

A Proven Formula to Open up and Own the Room

It's often reported that the number one fear among American adults is public speaking, but in today's competitive business world, effective communication is a crucial skill -- and the cost of being less than effective is high. From the White House to boardrooms worldwide, Tim Koegel has strengthened the presentations, media relations, and communications skills of CEOs and leaders with his renowned coaching abilities. THE EXCEPTIONAL PRESENTER lays out his techniques in a format perfectly suited to today's busy world. Originally released in limited distribution, THE EXCEPTIONAL PRESENTER has sold over 50,000 copies and has been an airport business bestseller with Hudson Group for more than a year. In this no-nonsense, blow-by-blow handbook, readers will learn how to infuse any type of presentation with energy, confidence, and verve. Whether speaking at a local PTA meeting or national press conference, you will exceed your audience's expectations every time.

The Exceptional Presenter

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Jim Collins

Why Some Companies Make the Leap... and Others Don't

The Challenge Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning. But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness? The Study For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great? The Standards Using tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world's greatest companies, including Coca-Cola, Intel, General Electric, and Merck. The Comparisons The research team contrasted the good-to-great companies with a carefully selected set of comparison companies that failed to make the leap from good to great. What was different? Why did one set of companies become truly great performers while the other set remained only good? Over five years, the team analyzed the histories of all twenty-eight companies in the study. After sifting through mountains of data and thousands of pages of interviews, Collins and his crew discovered the key determinants of greatness -- why some companies make the leap and others don't. The Findings The findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice. The findings include: Level 5 Leaders: The research team was shocked to discover the type of leadership required to achieve greatness. The Hedgehog Concept (Simplicity within the Three Circles): To go from good to great requires transcending the curse of competence. A Culture of Discipline: When you combine a culture of discipline with an ethic of entrepreneurship, you get the magical alchemy of great results. Technology Accelerators: Good-to-great companies think differently about the role of technology. The Flywheel and the Doom Loop: Those who launch radical change programs and wrenching restructurings will almost certainly fail to make the leap. “Some of the key concepts discerned in the study,” comments Jim Collins, "fly in the face of our modern business culture and will, quite frankly, upset some people.” Perhaps, but who can afford to ignore these findings?

Good to Great

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Stephen C. Lundin

Harry Paul

John Christensen

Ken Blanchard

Light Hardcover (1 lb or less)

A Remarkable Way to Boost Morale and Improve Results

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattles very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profoundthe hallmarks of a true business classic. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.

Fish!

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A guide to improving the atmosphere at work, given in the format of a novel: a fictional manager learns how to improve her co-workers' morale and production by following the lead of the remarkably energetic Pike Place Fish market in Seattle.

Real-Life Stories to Help You Transform Your Workplace and Your Life

Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! philosophy.

Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the Fish! philosophy right now. And it includes a detailed program with specific steps and action plans.

Fish! Tales

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Gallup

Great Leaders, Teams, and Why People Follow

Two leadership consultants identify three keys to being a more effective leader: knowing your strengths and investing in others' strengths, getting people with the right strengths on your team, and understanding and meeting the four basic needs of those who look to you for leadership.

Strengths Based Leadership

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J. Stewart Black

Hal B. Gregersen

Changing Individuals Changes Organizations

“PROVOCATIVE, PRACTICAL, POWERFUL!” –Stephen R. Covey, Author of The Seven Habits of Highly Effective People “For any executive, this is an excellent roadmap for leading strategic change!” –Bill Marriott, Chairman and CEO, Marriott International, Inc. “Finally a book that gets it right. Organizations don’t change. People change. It Starts with One gives extremely practical tools to make real change happen.” –Jack Zenger, Author of The Extraordinary Leader and CEO and Co-founder of ZengerFolkman “All successful businesses accept the need for change. It Starts with One steers the reader through the complexities of modern leadership and delivers a powerful framework for transforming old patterns of action into new strategic direction, emphasizing what matters most–the people.” –Edward Dolman, CEO, Christie’s International plc “Black and Gregersen debunk the myth that organizations change by changing the organization. They understand the real dynamics a leader must manage to convert the hearts and minds of people in a complex organization to a new direction. If you are trying to shake things up and make lasting change, this is a must-read book.” –Gary L. Crittenden, CFO Citigroup “This book broke my own brain barrier, asking me to think differently about ideas and processes that I’d become too comfortable with. It’s a significant contribution to the field of organizational change and will undoubtedly help us be more successful with change. And I love the maps–they provoke my intellect and imagination.” –Margaret J. Wheatley, Author of Leadership and the New Science, Turning to One Another, and Finding Our Way “What a pleasure to find a book on change focused on ‘leading’ rather than ‘managing’ change. Leaders create change; they don’t react to it. This book addresses the crux of that leadership issue by focusing on people, where the real change must occur.” –Richard D. Hanks, Chairman and President, Mindshare Technologies “Few things add greater value than effectively leading strategic change. Few books show you how to do it better than this one.” –Dave Ulrich, Author of Leadership Brand, Professor of Business, University of Michigan and Partner, The RBL Group (www.rbl.net) “A significant barrier to any major change or innovation management process is in transparently defining the past and desired future state, then connecting the move from the former to latter in an inspirational way. It Starts with One offers novel framing and straightforward stepback, targeted thinking that can streamline and turbocharge the challenging change process.” –David N. DiGiulio, Consultant and former Vice President, Research & Development, Procter & Gamble “Leading successful strategic change is one of the biggest and most important challenges executives face today. Black and Gregersen offer a practical set of concepts and tools to meet that challenge.” –Sue Lee, Senior Vice President, Human Resources and Communications, Suncor Energy Inc. “I found this book special in several ways. It is not the usual description of the stages of change. Instead, it describes the process of change in human terms–the way people really experience it. They go beneath and look at assumptions (mind maps) that hold people back from being able to change.” –Jean Broom, Consultant and former Senior Vice President, Human Resources, Itochu International, Inc. “Talk about change has far outstripped leaders’ ability to successfully lead it. Black and Gregersen push the change leaders to explore how they think about or ‘map’ the world in which we live. These maps become either a critical barrier or an asset to their ability to lead change. The authors also provide a challenging self-examination for the serious leader to assess his or her ability to create long-lasting and effective change. Thoughtful leaders will give this a very thoughtful read.” –Ralph Christensen, Author of Roadmap to Strategic HR “Strategic change happens one person at a time. Black and Gregersen bring this statement to life by supplying critical insight combined with essential tools for helping individuals negotiate their way through organizational change.” –Tyler Bolli, Director, Human Resources, Kohler Company “This book presents a refreshing new way to think about leading change in organizations. Black and Gregersen redraw our maps of the change process in a compelling and practical way that gets right to the heart of making real change possible.” –Marion Shumway, Organization Development Program Manager, Intel “Insightful handbook packed full of valuable wisdom for unlocking the power of mental maps in any organization’s change efforts.” –Dave Kinard, Executive Director for Leadership and Organizational Development, Eli Lilly and Company “Too often in the trenches of organizational life, we deceive ourselves by believing that if we get the boxes in an organization chart or the big systems behind the boxes just right, then organizations change. Black and Gregersen artfully uncover this deception by revealing a new, eye-opening approach to change that can help any leader of change become much stronger and better at it.” –Mark Hamberlin, Director, Human Resources European Markets Cisco Systems Inc. Today, virtually every organization faces massive change. Unfortunately, change is extraordinarily difficult, and most attempts to initiate and sustain it fail. In It Starts with One, J. Stewart Black and Hal B Gregersen identify the core problem: changing individuals and the “mental maps” inside their heads must happen before you can change the organization. Just as actual maps guide people’s footsteps, mental maps guide daily behavior. Successful strategic change for the organization is all about changing individual mental maps and behaviors first, because they are the organization. To change organizations, you must break through your own brain barrier–and help those around you do the same. One step at a time, It Starts with One shows how to do that: how to create new destinations, and new, more inspiring effective paths to sustainable change. Black and Gregersen systematically identify the brain barriers that stand in your way: failure to see, failure to move, and failure to finish. Drawing on their extensive experience consulting with world-class organizations, they offer integrated tools, strategies, and solutions for overcoming each of these obstacles. This edition offers even more effective tools, more guidance on leading change in globalizing environments, and more insight into changing your own mental maps...liberating yourself to transform your entire organization. Overcoming the failure to see Why organizations miss obvious market transformations–and what to do about it Breaking through the failure to move Why people fail to change even when they see the need–and how to break through this barrier Conquering the failure to finish Why change “stalls out” and how to maintain the momentum Anticipating change Why too often people let the need to change become a crisis before acting–to build to a crisis before acting–and how to create the capability to anticipate change, move when needed, and finish in the future without “being told” To Change the Organization, First Change the Individual. To Change the Individual, Read This Book! Seventy percent of organizations that seek strategic change fail. Organizations can’t change because individuals don’t change. Individuals don’t change because powerful mental maps stand in their way. This book offers a powerful, start-to-finish strategy for helping people redraw their mental maps–and unleash their power to deliver superior, sustained strategic change. Thoroughly updated with new techniques, case studies, and examples, this book offers even more valuable insights for today’s leaders and managers. Among the highlights: a detailed new discussion of how you must change in order to lead change…new guidance on leading change in global environments…and more integrated tools and solutions you can start using today!

It Starts with One

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Robyn Harding

A Pretty Woman tale turns toxic and deadly in this provocative thriller of sex, obsession, and murder from Robyn Harding, the “master of domestic suspense” (Kathleen Barber) and the USA TODAY bestselling author of The Swap and Her Pretty Face. Natalie, a young art student in New York City, is struggling to pay her bills when a friend makes a suggestion: Why not go online and find a sugar daddy—a wealthy, older man who will pay her for dates and even give her a monthly allowance? Lots of girls do it, Nat learns. All that’s required is to look pretty and hang on his every word. Sexual favors are optional. Though more than thirty years her senior, Gabe, a handsome corporate finance attorney, seems like the perfect candidate, and within a month, they are madly in love. At least, Nat is…Gabe already has a family, whom he has no intention of leaving. So when he abruptly ends things, Nat can’t let go. But Gabe’s not about to let his sugar baby destroy his perfect life. What was supposed to be a mutually beneficial arrangement devolves into a nightmare of deception, obsession, and, when a body is found near Gabe’s posh Upper East Side apartment, murder. Emotionally powerful and packed with page-turning suspense, The Arrangement delves into the sordid, all-too-real world of shadowy relationships between wealthy, powerful men and the young women who are caught in their web.

The Arrangement

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Steve Smallman

It's Christmas Eve, Have you been good? Santa's packed up all the presents and is headed your way! With the help of a certain red - nosed reindeer, Santa flies over: •St. Augustine Cathedral •University of Arizona •Tucson Music Hall •Pima Air & Space Museum •La Placita Village •Sosa-Carillo-Fremont House •Pima County Court House •Saguaro Cactus •Fox Theater •St. Xavier del Bac Mission •UniSource Energy Tower "Ho, ho ho!" laughs Santa. "Merry Christmas, Tuscon!"

Santa Is Coming to Tucson

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Charlaine Harris

Oversized Paperback (4 to 6 lbs)

Definitely Dead

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Elin Hilderbrand

In this #1 bestselling page-turner from "the queen of beach reads" (New York Magazine), a Nantucket novelist has one final summer to protect her secrets while her loved ones on earth learn to live without their golden girl.

On a perfect June day, Vivian Howe, author of thirteen beach novels and mother of three nearly grown children, is killed in a hit-and-run car accident while jogging near her home on Nantucket. She ascends to the Beyond where she's assigned to a Person named Martha, who allows Vivi to watch what happens below for one last summer. Vivi also is granted three "nudges" to change the outcome of events on earth, and with her daughter Willa on her third miscarriage, Carson partying until all hours, and Leo currently "off again" with his high-maintenance girlfriend, she'll have to think carefully where to use them.



From the Beyond, Vivi watches "The Chief" Ed Kapenash investigate her death, but her greatest worry is her final book, which contains a secret from her own youth that could be disastrous for her reputation. But when hidden truths come to light, Vivi's family will have to sort out their past and present mistakes--with or without a nudge of help from above--while Vivi finally lets them grow without her.



With all of Elin's trademark beach scenes, mouth-watering meals, and picture-perfect homes, plus a heartfelt message--the people we lose never really leave us--Golden Girl is a beach book unlike any other.

Golden Girl

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Kevin Freiberg

Jackie Freiberg

Heavy Hardcover (2 to 4 lbs)

7 Choices for Blowing the Doors off Business-As-Usual

In "Blow the Doors Off Business-as-Usual!," the authors draw upon their practical, hands-on experience to show how to become indispensable on the job, engage in work that really matters, stop making excuses for ones circumstances, and become the people God intended.

Boom!

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Bob Miglani

Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store

A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) store Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen(R) store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.

Treat Your Customers

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Markus Zusak

Paperback (1 to 2 lbs)

Trying to make sense of the horrors of World War II, Death relates the story of Liesel--a young German girl whose book-stealing and story-telling talents help sustain her family and the Jewish man they are hiding, as well as their neighbors.

The Book Thief

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Linda Galindo

Way to Grow

be67117e-e53d-4ca3-a932-43fb18a2536d-0

Light Paperback (1 lb or less)

Fundamentals of Level 5 Leadership and Servant Leadership

Part of NWTC's Talent Development collection.

Why Leadership Sucks

3396ba83-0aaa-4521-8eb7-198e3725ffac-0

An updated version of the StrengthsFinder program developed by Gallup experts to help readers discover their distinct talents and strengths and how they can be translated into personal and career successes.

StrengthsFinder 2. 0

d594306b-a0b2-4cac-81d5-9d6de951a82a-1

Bruce Tulgan

Carolyn A. Martin

Global Citizens Born in the Late Seventies and Early Eighties

They thrive on challenging work and creative expression, love freedom and flexibility, and hate micromanagement. They are fiercely loyal to managers that are knowledgeable, caring coaches that can mentor them to achieve their goals. What does Gen Y expect from you? Ongoing research indicates that the fourteenth generation has expectations of their bosses such as: Provide challenging work that matters Balance clearly delegated assignments with the freedom and flexibility to produce results in their own way Reward accomplishments with increased responsibility Provide ongoing training and learning opportunities Establish mentoring relationships Managing Genertion Y is for those who want to become the employer of choice for the next cohort of young adults. Discover the Gen Y traits that pose the greatest challenges to managers as well as the best practices you can implement now to keep these upbeat, techno-savvy workers focused and motivated.

Managing Generation Y

71a2f85c-bc0f-4ac9-a4f7-6698e54f270e-0

Price Pritchett

13 Ground Rules for Job Success in the Information Age

The Employee Handbook of New Work Habits for a Radically Changing World

73632ee6-4137-4f3e-93d6-d1ff7dba3795-0

David L. Katz

Heavy Paperback (2 to 4 lbs)

Offer advice on how to target middle-body fat stores using strategic food combinations, in a guide that also makes recommendations for reducing stress, sleeping more productively, and staying committed to a healthier lifestyle.

Flat Belly Diet!

ec7d213e-7f54-4c36-b8b4-e9ca13b75e2a-1

Michael Silverstein

Inside the Mind of the New Global Consumer

In his acclaimed bestseller, Trading Up, Silverstein examined why people choose to pay a premium for luxury goods and services that they passionately care about, like cars and kitchens. Here, in Treasure Hunt, he looks at the equally important countertrend: how middle-income consumers have gotten better at finding cheap products in some categories to free up cash to trade up in other categories. Some companies thrive by playing to either the high or low end while others get trapped in the middle. This guide shows how to avoid being the mediocre middle.

Treasure Hunt

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The Duke of Sussex Prince Harry, The Duke of Sussex

It was one of the most searing images of the twentieth century: two young boys, two princes, walking behind their mother's coffin as the world watched in sorrow--and horror. As Diana, Princess of Wales, was laid to rest, billions wondered what the princes must be thinking and feeling--and how their lives would play out from that point on.
 
For Harry, this is that story at last.
 
With its raw, unflinching honesty, Spare is a landmark publication full of insight, revelation, self-examination, and hard-won wisdom about the eternal power of love over grief.

Spare

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Andrea Learned

Lisa Johnson

What Really Makes Women Buy - And How to Increase Your Share of This Crucial Market

A guide to marketing to women explains women's buying decisions, helping marketers to see their brands from the perspectives and experiences of women and allowing businesses to develop their products, services, and marketing strategies to capitalize on this market.

Don't Think Pink

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Erika Featherstone

Browse by categories

Timothy J. Koegel

The Exceptional Presenter

Jim Collins

Good to Great

Stephen C. Lundin; Harry Paul; John Christensen; Ken Blanchard

Fish!

Stephen C. Lundin

Fish!

Stephen C. Lundin; John Christensen; Harry Paul

Fish! Tales

Gallup

Strengths Based Leadership

Stephen C. Lundin; Harry Paul; John Christensen; Ken Blanchard

Fish!

J. Stewart Black; Hal B. Gregersen

It Starts with One

Robyn Harding

The Arrangement

Steve Smallman

Santa Is Coming to Tucson

Charlaine Harris

Definitely Dead

Elin Hilderbrand

Golden Girl

Kevin Freiberg; Jackie Freiberg

Boom!

Bob Miglani

Treat Your Customers

Markus Zusak

The Book Thief

Linda Galindo

Way to Grow

Miles Anthony Smith, MBA

Why Leadership Sucks

Gallup

StrengthsFinder 2. 0

Bruce Tulgan; Carolyn A. Martin

Managing Generation Y

Price Pritchett

The Employee Handbook of New Work Habits for a Radically Changing World

David L. Katz

Flat Belly Diet!

Michael Silverstein

Treasure Hunt

The Duke of Sussex Prince Harry, The Duke of Sussex

Spare

Andrea Learned; Lisa Johnson

Don't Think Pink

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