The Disney Institute

Paperback (1 to 2 lbs)

Tennessee

Perfecting the Art of Customer Service

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honour of the 10th anniversary of the original BE OUR GUEST, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, BE OUR GUEST highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.

Be Our Guest (Revised and Updated Edition)

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Iris Johansen

Light Hardcover (1 lb or less)

Eve Duncan is the most sought-after artist in the field of forensic sculpting. Dedicated to her work ever since her daughter Bonnie was taken and killed at the age of seven, Eve feels a sense of duty to those whose lives were lost and whose bones are now in her hands. When a sheriff in California contacts her with a request for help on the reconstruction of the skull of a nine-year-old girl whose body has been buried for eight years, his intensity and investment in the case puzzle her. But when the ghost of the girl begins communicating with her, Eve finds herself wrapped up in the case more intensely than she could have ever imagined. Not since Bonnie has Eve had such an experience, and suddenly she finds herself determined to solve the murder and help the little girl find peace. Except that the killer is still out there, and he knows Eve is on the case. And he won't rest until anything and anyone that could reveal his identity is eliminated…

Shadow Play

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Richard A. Wolters

Hardcover (1 to 2 lbs)

How to Train Your Dog to Obey and Protect You

Home Dog

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Show Boat, So Big, Cimarron

Three Living Novels of American Life

The Old Man and The Sea

Light Paperback (1 lb or less)

Green Light

Seuss

Oversized Hardcover (4 to 6 lbs)

A compilation of more than a dozen previously published Dr. Seuss books, plus essays by nine authors and other book lovers, including Audrey Geisel, widow of Dr. Seuss.

Your Favorite Seuss

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Lisa Stein

Patricia Daniels

Trisha Gura

Richard Restak

The Complete Human

Presents an overview of the complex organs, and systems, found in the human body, providing information on health, ailments, and medical breakthroughs, glossaries, and cross-references.

Body

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Jodi Picoult

A Novel

Unable to express himself socially but possessing a savant-like knack for investigating crimes, a teenage boy with Asperger's Syndrome is wrongly accused of killing his tutor when the police mistake his autistic tics for guilty behavior. By the author of My Sister's Keeper. Reprint. A best-selling book.

House Rules

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Marjorie Kinnan Rawlings

Patricia Reilly Giff

An American classic--and Pulitzer Prize-winning story--that shows the ultimate bond between child and pet.

No novel better epitomizes the love between a child and a pet than The Yearling. Young Jody adopts an orphaned fawn he calls Flag and makes it a part of his family and his best friend. But life in the Florida backwoods is harsh, and so, as his family fights off wolves, bears, and even alligators, and faces failure in their tenuous subsistence farming, Jody must finally part with his dear animal friend. There has been a film and even a musical based on this moving story, a fine work of great American literature.

The Yearling

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Reba White Williams

A Coleman & Dinah Greene Mystery Number 4

The 4th book in the Coleman and Dinah Greene mystery series! The fellowship at the Art Museum of Great Britain was too good for Dinah to pass up. She never expected that she'd find herself homesick and unhappy. With her husband Jonathan busy opening a London branch of his investment banking business and with her cousin Coleman home in New York, struggling to get her second magazine up to speed, Dinah feels very much alone. Fortunately, she makes friends with Rachel Ransome and, through her, meets a member of the royal family. Things seem to be turning around...until Rachel comes under the suspicion of the Palace Police, sweeping Dinah into her troubles. Now Coleman needs to come to England to help as the source of Rachel's difficulties becomes more apparent--and more vexing. Can the three women join forces to extricate themselves from a conflict that goes back centuries?

Bloody Royal Prints

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Deni Bown

David Joyce

Heavy Hardcover (2 to 4 lbs)

Information on choosing and caring for perennials accompanies a photographic guide to more than 1,000 plants by type, size, color, and season of interest

Perennials

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Cesar Millan

Melissa Jo Peltier

Your Way to Train a Well-Behaved Dog

Outlines an approach to dog training that focuses on discipline and balance, discussing the most popular training techniques and how to encourage better behavior by using the dog's natural inclinations.

Cesar's Rules

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Zoe Coulson

Good Housekeeping Illustrated Cookbook

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Dr. Seuss

Five Favorite Dr. Seuss Stories

A compilation of five works of Dr. Seuss, including "Bartholomew and the Oobleck," "If I Ran the Zoo," "The Sneetches and Other Stories," "Dr. Seuss's Sleep Book," and "Horton Hears a Who!"

A Hatful of Seuss

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Lee Child

Without Fail

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Heavy Paperback (2 to 4 lbs)

Two books in One

Money to Burn AND Intent to Kill

T. Greenwood

To refocus on her painting, Wyn Davies agrees to be temporary caretaker for a property on a remote Maine island, where she discovers a box of mysterious images that may help her come to grips with a crime committed against her twenty years earlier.

Golden Hour

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Jeffrey Archer

Some people have dreams that are so magnificent that if they were to achieve them, their place in history would be guaranteed. But what if one man had such a dream...and once he'd fulfilled it, there was no proof that he had achieved his ambition?

This is the story of such a man: George Mallory. He once told an American reporter that he wanted to climb Mt. Everest "because it's there." On his third attempt in 1924, at age thirty-seven, he was last seen six hundred feet from the top. His body was found in 1999. And it still remains a mystery whether he ever reached the summit

Paths of Glory

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The highly anticipated new novel from #1 New York Times bestselling author Jodi Picoult, who "writes with a fine touch, a sharp eye for detail, and a firm grasp of the delicacy and complexity of human relationships" (The Boston Globe)

Small Great Things

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Kathryn Harrison

A Life Transfigured

The profoundly inspiring and fully documented saga of Joan of Arc, the young peasant girl whose "voices" moved her to rally the French nation and a reluctant king against British invaders in 1428, has fascinated artistic figures as diverse as William Shakespeare, Mark Twain, Voltaire, George Bernard Shaw, Bertolt Brecht, Carl Dreyer, and Robert Bresson. Was she a divinely inspired saint? A schizophrenic? A demonically possessed heretic, as her persecutors and captors tried to prove?

Every era must retell and reimagine the Maid of Orleans's extraordinary story in its own way, and in Joan of Arc: A Life Transfigured, the superb novelist and memoirist Kathryn Harrison gives us a Joan for our time--a shining exemplar of unshakable faith, extraordinary courage, and self-confidence during a brutally rigged ecclesiastical inquisition and in the face of her death by burning. Deftly weaving historical fact, myth, folklore, artistic representations, and centuries of scholarly and critical interpretation into a compelling narrative, she restores Joan of Arc to her rightful position as one of the greatest heroines in all of human history.

Joan of Arc

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Through Puppyhood and Beyond

Presents advice, tips, and techniques for raising a puppy, addressing a range of common concerns from selecting a compatible breed and meeting health needs to housebreaking essentials and achieving ideal behavior.

How to Raise the Perfect Dog

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The Natural, Everyday Guide to Understanding and Correcting Common Dog Problems

Presents a commonsense guide to understanding canine behavior, explaining how to use a dog's natural pack instincts to help fix behavioral issues and emphasizing the importance of exercise, discipline, and affection in a dog's life.

Cesar's Way

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Ross King

The Revolutionary Decade That Gave the World Impressionism

Chronicles the origins of Impressionism against the backdrop of the artistic and cultural events of the nineteenth century as exemplified in the work of two artists--Ernest Meissonier and Edouard Manet.

The Judgment of Paris

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Drew Antunes

Browse by categories

The Disney Institute

Be Our Guest (Revised and Updated Edition)

Iris Johansen

Shadow Play

Richard A. Wolters

Home Dog

Edna Ferber

Three Living Novels of American Life

Ernest Hemingway

The Old Man and The Sea

Lloyd C Douglas

Green Light

Seuss

Your Favorite Seuss

Lisa Stein; Patricia Daniels; Trisha Gura; Richard Restak

Body

Jodi Picoult

House Rules

Marjorie Kinnan Rawlings; Patricia Reilly Giff

The Yearling

Reba White Williams

Bloody Royal Prints

Deni Bown; David Joyce

Perennials

Cesar Millan; Melissa Jo Peltier

Cesar's Rules

Zoe Coulson

Good Housekeeping Illustrated Cookbook

Dr. Seuss

A Hatful of Seuss

Lee Child

Without Fail

James Grippando

Money to Burn AND Intent to Kill

T. Greenwood

Golden Hour

Jeffrey Archer

Paths of Glory

Jodi Picoult

Small Great Things

Kathryn Harrison

Joan of Arc

Cesar Millan; Melissa Jo Peltier

How to Raise the Perfect Dog

Cesar Millan; Melissa Jo Peltier

Cesar's Way

Ross King

The Judgment of Paris

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