Jennifer Chiang

Heavy Paperback (2 to 4 lbs)

Washington

How to Champion the Customer at Your Company

Are you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resources. It's a company mindset that can unlock the biggest opportunities in business. Customer success can help streamline experiences, grow product engagement and loyalty, and more importantly - retain business.In The Startup's Guide to Customer Success, Jennifer Chiang presents a guide on how to plan, execute, and grow your own customer success team and the actionable steps that you can take to champion the customer at your company.Learn insights such as: * The four attributes Shreesha Ramdas, CEO and Co-Founder of Strikedeck, says are must-haves when hiring your first customer success team* How Jamey Jeff, Managing Director of Customer Success Solutions at Coastal Cloud, reevaluated QBRs to derive more value for his customers with less work* How Maranda Dziekonski, VP of Customer Success at Pared, manages her time wisely to not only get everything done, but fight fires and plan aheadThis book is for everyone from new customer success leaders, CEOs and VPs who want their company to be more customer-centric, to start-ups who are starting their own customer success teams

The Startup's Guide to Customer Success

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Frederick Joseph

Hardcover (1 to 2 lbs)

"Part memoir, part guidebook, this title explores scenarios of interpersonal and institutional struggle to introduce the next generation of White youth to anti-racism."--Kirkus Reviews.

The Black Friend: on Being a Better White Person

b8cfcc03-755a-4ca6-9a59-b1001ba68a32-1

Guy Nirpaz

Fernando Pizarro

Light Paperback (1 lb or less)

The Definitive Guide to Customer Success

Across entire verticals of the economy the new normal is the recurring revenue business. Charging customers on a monthly basis, firms with this model have to play by an entirely new set of rules, rules which generally favor the customer over the seller. But this new model also opens up fantastic opportunities to provide and extract more value from the relationship as well. To create that value business needs to move away from a hunting mindset to a farming mindset. That change is the new paradigm of Customer Success. Many business leaders have heard of Customer Success but few understand what it really means to run their business from the Customer Success standpoint. Even fewer have the experience to build the Customer Success function and optimize its performance. As a pioneer in the field of Customer Success, Guy Nirpaz is acknowledged as one of the earliest proponents of this business realignment. In

Farm Don't Hunt

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Michelle Obama

Oversized Hardcover (4 to 6 lbs)

Becoming

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Stephen R. Covey

Sean Covey

Jim Collins

Paperback (1 to 2 lbs)

30th Anniversary Edition

*New York Times bestseller—over 40 million copies sold* *The #1 Most Influential Business Book of the Twentieth Century* One of the most inspiring and impactful books ever written, The 7 Habits of Highly Effective People has captivated readers for nearly three decades. It has transformed the lives of presidents and CEOs, educators and parents—millions of people of all ages and occupations. Now, this 30th anniversary edition of the timeless classic commemorates the wisdom of the 7 habits with modern additions from Sean Covey. The 7 habits have become famous and are integrated into everyday thinking by millions and millions of people. Why? Because they work! With Sean Covey’s added takeaways on how the habits can be used in our modern age, the wisdom of the 7 habits will be refreshed for a new generation of leaders. They include: Habit 1: Be Proactive Habit 2: Begin with the End in Mind Habit 3: Put First Things First Habit 4: Think Win/Win Habit 5: Seek First to Understand, Then to Be Understood Habit 6: Synergize Habit 7: Sharpen the Saw This beloved classic presents a principle-centered approach for solving both personal and professional problems. With penetrating insights and practical anecdotes, Stephen R. Covey reveals a step-by-step pathway for living with fairness, integrity, honesty, and human dignity—principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.

The 7 Habits of Highly Effective People

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Cara Alwill

Light Hardcover (1 lb or less)

Give Yourself the Gift of Confidence and Ignite Your Inner Magic

Can you imagine what life would be like if you could accept failure, cellulite, wrinkles, imperfection, screw-ups, and vulnerability? I’ll tell you what would happen: you would finally take that weight off your shoulders and build unshakeable, sustainable confidence. The truth is that confidence isn’t about living up to anyone’s expectations—it’s about affirming, every day, that you’re an effing boss. It’s not the result of being skinny, making a six figure salary, finding your dream partner, or drinking a green juice every day. It requires patience, dedication, forgiveness, bravery, and an incredible amount of self-compassion. You’ve probably read that “confidence is a choice,” and while that’s true, it’s more accurate to say that confidence is a series of repeated choices to accept yourself. To choose pride over insecurity. And to fearlessly show up in the world as the truest expression of yourself. It took me a long time to overcome all the BS. It took me a longer time to develop a rock-solid sense of inner-peace and become intimate with my intuition. To achieve real confidence that lasted longer than a sugar rush. My goal with this book is to share with you how I have arrived here, how I’ve helped my clients arrive here, and hopefully save you years of pain, shame, and uncertainty. Because, girl, I know how rocky this road can be. I’m going to show you how to block out all the noise around you, and how to free yourself from the opinions and judgment of others. I’m going to teach you how to trust your gut, reclaim your life, and rock what you’ve got. I’m going to show you how to own the place.

Like She Owns the Place

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David Servan-Schreiber

A New Way of Life, New Edition

Anticancer

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Tara Westover

Heavy Hardcover (2 to 4 lbs)

A Memoir

"An unforgettable memoir about a young girl who, kept out of school, leaves her survivalist family and goes on to earn a PhD from Cambridge University"--Amazon.com.

Educated

ce078d66-d24f-461c-af03-ee41dd1fc8f7-1

Nicholas J. Webb

How to Create Relevant and Memorable Experiences at Every Touchpoint

True Influence Top 25 B2B Must-Read Books of 2017 Selected by Oracle Marketing Cloud as a Top 15 Marketing Book for 2016 LinkedIn Marketing Solutions 25 Must-Read Marketing Books in 2017 Mashable Best New Marketing Books to Read in 2017 Think you know your customers? Think again. The best companies in the world discover what their customers desire-and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success. Jam-packed with tools and examples, What Customers Crave helps you reinvent how you engage with customers (both digitally and non-digitally) and: Gain invaluable insights into who they are and what they care about * Use listening posts and Contact Point Innovation to refine customer types * Engineer experiences for each micromarket that are not only exceptional, but insanely relevant * Connect across the five most important touchpoints * Co-create with your customers * And much more When you learn to provide your customers with exactly what they want, they not only buy-they come back again and again...and bring their friends.

What Customers Crave

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Brené Brown

Let Go of Who You Think You're Supposed to Be and Embrace Who You Are

An expert of the psychology of shame presents advice on how to overcome paralyzing fears and self-consciousness, and at the same time increase feelings of self-worth, gratitude, and acceptance.

The Gifts of Imperfection

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Nick Mehta

Dan Steinman

Lincoln Murphy

Maria Martinez

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.

Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company.

From the initial planning stages through execution, you'll have expert guidance to help you:

 * Understand the context that led to the start of the Customer Success movement
 * Build a Customer Success strategy proven by the most competitive companies in the world
 * Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks

Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

Customer Success

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Golden Books

The most famous cat in the world stars in her very own Little Golden Book!
 
Grumpy Cat has 8 million Facebook followers, her own TV movie, and now . . . a Little Golden Book! In this story featuring an all-new iconic art style, Grumpy Cat's friends and admirers try to get her to try new things and have fun, and each time she is even more resolved to say NO. In the end, she is right. Having fun is awful.

The Little Grumpy Cat That Wouldn't (Grumpy Cat)

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Liz Kessler

An enchanting tale with a fabulous monster, engaging characters, plenty of mermaid magic, and a page-turning story, Kessler's new middle-grade fantasy has all the charm and warmth of its predecessor, The Tail of Emily Windsnap.

Emily Windsnap and the Monster from the Deep

7ea52ab8-be7f-4a12-99ba-3423a00540f9-1

Kiki Thorpe

Excitedly embarking on her first day of school, Gabby makes a new friend who loves fairies as much as she does and teams up with the Never Girls when a fairy goes missing. Simultaneous and eBook.

Never Girls #9: Before the Bell (Disney: the Never Girls)

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Wynter Pitts

A Devotional for Tweens

Tween girls have access to an unbelievable amount of media and information with just a simple click of the remote or mouse. Every outlet they turn to attempts to subtly influence their worldview...and what they believe about themselves directly affects how they live.

Wynter Pitts, founder of For Girls Like You magazine, gives girls a new devotional showing them a correct definition of themselves, opening their eyes to God's truth and the difference it makes in their lives. Each daily devotion includes a prayer to help girls apply the lesson.

"If you've wondered whether there is anything left on the planet to entertain your young beauties that promotes morals you'd approve of, look no further" --Author and speaker Priscilla Shirer

For Girls Like You

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Lisa Graff

Kids vs. parents! An epic treehouse sleepover! An awesome group of friends! An exciting new book from National Book Award finalist Lisa Graff.

Winnie's last day of fourth grade ended with a pretty life-changing surprise. That was the day Winnie's parents got divorced and decided that Winnie would live three days a week with each of them and spend Wednesdays by herself in a treehouse between their houses, to divide her time perfectly evenly. It was the day Winnie's seed of frustration with her parents was planted, a seed that grew until it felt like it was as big as a tree itself.

By the end of fifth grade, Winnie decides that the only way to change things is to barricade herself in her treehouse until her parents come to their senses--and her friends decide to join. It's kids vs. grown-ups, and no one wants to back down first. But with ten kids in one treehouse, all with their own demands, things get pretty complicated! Even if they are having the most epic slumber party ever.

In the newest novel by beloved National Book Award finalist Lisa Graff, kids turn the tables on their parents, and all the rules are tossed out the window. But does Winnie have what it takes to hold her ground and keep everyone happy?

This story, with a pitch-perfect middle grade voice and a zany yet poignant situation, is perfect for fans of Sharon Creech, Louis Sachar, and Jack Gantos.

Praise for Lisa Graff's novels:

The Great Treehouse War

"It's kids vs. parents in epic fashion...Graff's whimsical, original work is a breath of fresh air."--School Library Journal

"Combining over-the-top storytelling with down-home wisdom, this [is] fun."--Booklist

"[Graff creates] a vibrant patchwork of personalities that gives voice to the power of friendship."--Publishers Weekly

"A good-natured satire of helicopter parenting and a celebration of child ingenuity."--Horn Book

Lost in the Sun

* "Graff writes with stunning insight...consistently demonstrat[ing] why character-driven novels can live from generation to generation."--Kirkus Reviews, starred review

* "Weighty matters deftly handled with humor and grace."--School Library Journal, starred review

"This [novel] speaks powerfully, honestly, almost shockingly about our human pain and...redemption. This book will change you."--Gary Schmidt, The Wednesday Wars

"Graff crafts a compelling story about a boy touched with tragedy....And like all the best stories, it ends at a new beginning."--Richard Peck, A Year Down Yonder

Absolutely Almost

* "A perfect book to share with struggling readers."--Booklist, starred review

* "Achingly superb."--Kirkus Reviews, starred review

* "Graff's...gentle story invokes evergreen themes of coming to appreciate one's strengths (and weaknesses), and stands out for its thoughtful, moving portrait of a boy who learns to keep moving forward."--Publishers Weekly, starred review

"The patrons of my school library have been asking, 'Do you have any books like Wonder by R.J. Palacio?' and now I have the perfect offering."--BookPage

A Tangle of Knots

"A beautiful world of deliciously interconnected stories."--Entertainment Weekly, A-

* "Subtle and intricate, rich with humor and insight, this quietly magical adventure delights."--Kirkus Reviews, starred review

* "Combining the literary sensibility of E. B. White with the insouciance of Louis Sachar, [this] should satisfy readers for years to come."--Booklist, starred review

The Great Treehouse War

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Timothy Roland

While trying to find material for his school newspaper comic strip, fifth-grader Guy Maloney finds himself running for homeroom president against Tank, the school's biggest bully, and Ollie, the science room pet monkey.

Our Crazy Class Election

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Simon Toyne

A Novel

Simon Toyne's breathtaking international bestseller, Sanctus, had critics everywhere cheering, calling the author the new Dan Brown (The Da Vinci Code) or Steve Berry (The Jefferson Key), while praising Toyne's debut thriller as "remarkable," "thrilling," "provocative," "haunting," and  "spectacular."

The adventure continues with The Key, returning readers to the dark world of a sinister religious order older than Christianity and their Vatican-like secret citadel high in the Turkish mountains--as one courageous woman must fulfill an enigmatic prophecy that could determine the ultimate fate of humankind. James Rollins, Raymond Khoury, and Chris Kuzneski fans will not want to miss this one.

The Key

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Gertrude Chandler Warner

Katya, a Russian gymnast, has come to Greenfield for a competition, and she's staying with the Aldens. But it seems someone is trying to keep Katya from winning, and the young gymnast has secrets of her own. Can the Boxcar Children help Katya and save the competition?

The Gymnastics Mystery

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The Wind in th Willows

Rob Scotton

Join Splat the Cat in New York Times bestselling author-artist Rob Scotton's hilarious beginning reader about field day. When Dad's team loses a soccer game, Splat decides to cheer up his dad by entering them in a father-son six-legged race at the Cat School Picnic. The race doesn't go the way Splat hoped, but he still makes his dad very, very glad! Beginning readers will love this hilarious easy-to-read addition to the Splat series that features the -ad sound. Splat the Cat Makes Dad Glad is a Level One I Can Read book, which means it's perfect for children learning to sound out words and sentences.

Splat the Cat Makes Dad Glad and Sings Flat

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Mia Bell

For fans of Puppy Princess, this new chapter book series brings together two consistent favorites, cats and royalty, in a fun action-packed adventure!Princess Tabby is no scaredy-cat! Princess Tabby loves playing in the palace with her brothers and reading about brave kitty heroes. When Tabby and her brothers accidentally give away a magic scroll to the evil King Gorgonzola, they must leave the safety of their castle to get it back. But reading about adventures and going on a real quest are two very different things. Tabby's never been afraid before, but suddenly she doesn't feel so brave. Will she be able to find her courage and save Mewtopia?

Tabby's First Quest

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Judith Viorst

Alexander experiences life's annoyances and misfortunes.

Alexander and the Terrible, Horrible, No Good, Very Bad Day

35c4ec17-bb34-4d9f-b64d-9a8e22240c7a-1

Tui T. Sutherland

The dragonets struggle to fulfill the prophecy and -- somehow -- end the war in this thrilling new installment of the New York Times bestselling Wings of Fire series! One will have the power of wings of fire . . . Sunny has always taken the Dragonet Prophecy very seriously. If Pyrrhia's dragons need her, Clay, Tsunami, Glory, and Starflight to end the war, she's ready to try. She even has some good ideas how to do it, if anyone would listen to her. But shattering news from Morrowseer has shaken Sunny's faith in their destiny. Is it possible for anyone to end this terrible war and choose a new SandWing queen? What if everything they've been through was for nothing? Buried secrets, deadly surprises, and an unexpected side to scavengers are all waiting for her in the shifting sands of the desert, where Sunny must decide once and for all: Is her destiny already written? Or can five dragonets change their fate and save the world . . . the way they choose?

The Brightest Night

81c892b5-4049-4ada-b35a-e2cb7cd5e663-1

Amanda Weinberg

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