Category - Non Fiction / Business & Economics

Format - Paperback

Condition - Good

Listed - A year ago

Views - 3

Ships From - Maryland

Est. Publication Date - Jun 2000

Success with the Gentle Art of Verbal Self-Defense: Communication Strategies Across the Power Gap

Publisher Description

Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers and manipulative bosses, and describes techniques for improving communication