Category - Non Fiction / Business & Economics
Format - Paperback
Condition - Good
Listed - 2 months ago
Views - 2
Ships From - Maryland
Est. Publication Date - Jun 2000
Additional Information
Success with the Gentle Art of Verbal Self-Defense: Communication Strategies Across the Power Gap
ISBN: 9780136885818
Publisher Description
Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers and manipulative bosses, and describes techniques for improving communication
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