Category - Non Fiction / Self Help
Format - Paperback
Condition - Good
Listed - 9 months ago
Views - 6
Ships From - Minnesota
Est. Publication Date - Jun 2000
Seller Description
Damage on cover (see photos)
Additional Information
Success with the Gentle Art of Verbal Self-Defense: Communication Strategies Across the Power Gap
ISBN: 0136885810
Publisher Description
Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers and manipulative bosses, and describes techniques for improving communication
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