Category - Non Fiction / Business & Economics
Format - Paperback
Condition - Fair
Listed - 16 days ago
Ships From - Illinois
Est. Publication Date - Mar 2013
Seller Description
Does have some underlining in the book
Additional Information
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
ISBN: 9780814431832
Publisher Description
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require...
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