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Light Paperback (1 lb or less)

New York

How to Discuss What Matters Most

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Difficult Conversations

7c0ab48d-b1c1-4971-a3e5-685ab5768557

Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (Foreword by)

Pages slightly yellowed. Edges of cover worn. 459

Idaho

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Difficult Conversations

By: Douglas Stone; Bruce Patton; Roger Fisher (Foreword by); Sheila Heen

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Difficult Conversations

By: Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (Foreword by)

Format - Paperback

Condition - Like New

Listed - 10 months ago

Views - 13

Publication Date - Feb 2000

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ISBN: 9780140277821

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