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Difficult Conversations

By: Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (Foreword by)

7 Copies Available

Format - Paperback

Condition - Like New

Listed - 10 months ago

Views - 13

Publication Date - Feb 2000

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ISBN: 9780140277821

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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