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Difficult Conversations
By: Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (Foreword by)
7 Copies Available
Format - Paperback
Condition - Like New
Listed - 10 months ago
Views - 13
Publication Date - Feb 2000
Seller Description
Like new. Free shipping $15+. Printed in England #paperback#selfhelp#communication
Publisher Description
ISBN: 9780140277821
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.