Category - Non Fiction / Business & Economics

Format - Hardcover

Condition - Like New

Listed - 5 months ago

Ships From - Florida

Est. Publication Date - Jan 2008

Additional Information

Human Sigma: Managing the Employee-Customer Encounter

Publisher Description

The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. In the face of widespread perceptions of abysmal cus...