Cover has some damage; see photo. Pages are clean and bright with no writing! Harried trainers may need a quick refresher on a training topic. Harried managers who are suddenly asked to train need a quick overview of all the critical training topics. This book provides handy answers for both. In an easy look-up, A-Z format, it supplies instant information and guidance on 80 training topics, with hundreds of ready-to-use techniques for nearly every situation. Each brief chapter provides valuable nuggets of here's-how information. The training topics covered are both "hard" and "soft," including: * the principles of learning * budgeting for training * costs and benefits * using consultants * coaching * when to use case studies * handling difficult learners * ice breakers * etiquette * evaluating training * facilitation tips * flipchart do's and don'ts * choosing media * learning contracts * mentoring * needs analysis * on-the-job training * using overheads * presentation skills * using humor * overcoming resistance * rewards and recognition * training materials

ISBN: 9780814479445