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Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst
By: Rick Brinkman; Rick Kirschner
2 Copies Available
Format - Hardcover
Condition - Like New
Listed - 4 months ago
Views - 15
Wishes - 1
Publication Date - Sep 1994
Publisher Description
ISBN: 9780070078390
This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine take-charge skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.