Category - Non Fiction / Business & Economics
Format - Paperback
Condition - Good
Listed - 4 months ago
Views - 2
Est. Publication Date - Apr 2000
Seller Description
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Additional Information
Difficult Conversations: How to Discuss What Matters Most
ISBN: 9780140288520
Publisher Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with...
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