PangoBooks is Hiring for Our Customer Engagement Team

Update: A huge thank you to everyone who has applied for this position. We’ve received a huge volume of amazing applications and at this time are no longer accepting new submissions. For those who applied, we are currently reviewing all resumes and will follow up with folks we’d like to invite to interview later this week.

Here at PangoBooks, our goal is to create the best and easiest place for folks to buy and sell books to each other. A big part of that is providing outstanding customer support to everyone in our community, and we are currently adding a new role to our Customer Engagement team to do exactly that.

If you are someone who has been using PangoBooks to sell and/or buy books and are looking for a new role, this could be a great fit for you. You can see our full job description below, and if you’re interested in applying send a resume to careers@pangobooks.com. Feel free to include some information on your experience using PangoBooks. PangoBooks is a small team and if you are as passionate about books as we are, we would love to have you as part of it!

Customer Engagement Specialist Job Description

PangoBooks is looking for a passionate book lover to provide support to our awesome community of book buyers and sellers. PangoBooks is a fast-growing marketplace for books where thousands of readers buy and sell books to one another every day. In this role, you will be a critical part of the process by helping customers through the process of buying and selling, and working to ensure an outstanding customer experience at every step of the process.

This is a fantastic opportunity for anyone interested in working in a remote startup environment where they will be able to make a huge and direct impact on the growth of an early-stage company. The ideal candidate will be as passionate about books and reading as they are about providing fantastic support to customers.

Responsibilities:

• Communicating with customers through email and chat platforms.
• Listening to customer concerns and finding solutions for any issues that arise with specific orders or other situations.
• Giving users explanations of how to use different features on PangoBooks.
• Working with the team to develop better methods and features for managing customers and orders.
• Additional operational tasks related to day-to-day flow of orders on platforms.
• Monitoring customer satisfaction levels.

Qualifications

• Excellent written communications skills.
• Patience, empathy, and professionalism.
• Great problem-solving skills and decision-making capabilities.
• Basic computer skills, including web navigation, email, and other software.
• Effective time management and multitasking skills.
• Able to work in a remote team setting.
• Passion for, and knowledge about, books.
• Experience using customer support interface tool such as Intercom or Zendesk is a major plus.
• Knowledge and experience working with online book community is a major plus.

Benefits

• Full-time remote position
• Pay range starting at $18/hr
• Medical and dental coverage

To apply, email a resume and introduction to careers@pangobooks.com