How Does Shipping Work on PangoBooks? A Pango Shipping FAQ

At PangoBooks, our goal is to create the best and the most easy to use tools for readers like you to buy and sell books. Needless to say, shipping is one of the most important and, at times, intimidating parts of this process. On this page, you'll find the answers to some of the most common questions about shipping on Pango. You can also check out our Help Center for other information on how to use our app and site to buy and sell books.

Pango Shipping at a Glance:


  • By default, buyers pay a shipping fee based on the weight of the book or books ordered.
  • When an order is placed, Pango automatically generates USPS Media Mail labels that sellers then use to ship books. 
  • Some sellers offer free shipping for larger orders from their shops. 
  • See this blog post for tips on how to package and ship books.
  • If you have any questions or need help with shipping, reach out to the Pango team!

When you go to check out on Pango, a shipping fee will be added to your order based on the weight of the book or books you are purchasing. This shipping fee is based on the price of Media Mail service by USPS, which is the most economical way to ship books within the United States. You can see the most up-to-date shipping costs by weight range on this page.

Some sellers offer free shipping from their shops for buyers who purchase more than a certain dollar amount from them. These free shipping offers will be displayed on individual book listings as well as on seller shop pages. Looking for books and shops that have these offers is a fantastic way to save on shipping costs when buying on Pango.


We generally expect our sellers to ship within three days of a purchase being made. If you have any specific questions about a shop or book, you can reach out to the seller directly on our website or app using the message button on their listing or shop page.

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What should Pango sellers know about shipping?

When you sell a book or bundle of books on Pango, you’ll be sent a prepaid USPS shipping label that you can use to send the book. Just attach the label to your package and drop it off at a post office or blue USPS drop-off box. As mentioned above, we ask sellers to ship within three days of a purchase being made. If you need an extra day or two to drop the package off, we recommend sending a message to your buyer to keep them updated. Each label we provide for shipping can only be used once. If you need to ship a bundle of books in multiple boxes, please let our team know, so we can provide an additional label.


For more information on how to ship books, see this blog post.

What kind of packaging can I use to ship?

You can package the book(s) in a small box or bubble mailer. We strongly recommend saving packaging material from purchases you’ve made to reuse for book shipping. If you are sending multiple books in one order, we recommend using a larger box with extra packing material around the books. Take a look at this blog post for more tips on which boxes or mailers to use when shipping books.

Important note: unless you are using Priority Mail through USPS specifically, you cannot use the free Priority Mail boxes provided at the post office. This will result in books being returned to sender or the buyer being charged a fee upon delivery.


Can I ship myself and not use the label provided by Pango?

Yes. If you decide to pay for shipping directly, you can enter a new tracking number on your order from your account on our app, or you can send it to our team directly. Doing so will add any shipping cost paid for the Pango label to your earnings for the sale. If you sell something on Pango that does not qualify for Media Mail, this is the correct method for shipping out your item.

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How does free shipping work?

On Pango, we have a simple system that allows sellers to cover shipping for orders over a set dollar amount. If you’re a seller, you can add an offer like this to your shop by going to your account in our app and selecting “My Inventory and Discounts.” When a buyer makes a qualifying purchase, the shipping fee based on the weight of the package will be deducted from your final earnings on the sale. While adding a free shipping offer to your shop is totally optional, it is a great way to encourage people to buy multiple books from your shop at the same time.


What if I think the weight of a book is wrong?

Our shipping system relies on a number of sources to determine book shipping weights. If you are making a purchase and think the shipping rate is higher than it should be for the size or format of the book (or if you’re a seller and think something is off with one of your listings), you can always reach out to our team via our Help Center or by emailing us at support@pangobooks.com. We are happy to review and update our data as needed.

How long does delivery usually take?

Once a seller drops off their package, the amount of time it can take to arrive varies quite a bit. In some cases, packages get delivered as soon as a couple of days. In other cases, especially when the package needs to travel across a long distance, it can take two to three weeks to arrive. Most commonly, we see packages arriving around four to eight days after shipment. On many listings, you’ll see the state from which the seller would be shipping their books. Buying from sellers who are in your state or geographically closer will usually result in faster delivery times.


What if my order gets lost or stuck in transit?

With Media Mail, it can sometimes take a few days or up to a week for the tracking number to register in the USPS system. Sometimes, packages will arrive at their destination without showing any tracking updates at all. We have a policy of waiting 30 days from shipment to consider a package lost, at which point we can refund the buyer and post the seller’s earnings for a sale. If you have concerns about a lost package, please reach out to our team so we can look into it further.


Similarly, in some cases, a package may show as delivered in the USPS system but not show up for another business day or two. If your package is marked as delivered but you have not yet seen it, we recommend asking your neighbors or other members of your household or contacting your local post office branch with your tracking number to see if they can locate the package.

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